Canonical is a unique tech company - global, remote-first, open source, with 700 professionals across 50 countries - we want to be the world's best, not biggest, global software company.
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This Sales Operations Analyst will join a team of experts who help Canonical sales teams achieve their business goals. The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly. The successful candidate will be a leader who shows initiative in improving the way the team works, maintaining compliance and associated governance.
The success of the role is measured against increasing the velocity of deals and the quality of CRM data used to drive key business decisions. The ideal candidate will be a proactive problem solver and team player who is passionate about the opportunity to partner with sales leadership, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will design and drive programs in support of Canonical's continued success.
Key responsibilities
Support all aspects of the day-to-day operations of the sales function globally
Review opportunities for accuracy and provision orders on successful closure of a deal
Support the Sales Operations Manager to improve sales data quality and processes
Report on data quality metrics to executive level stakeholders
Implement NPS surveys and define metrics for executive level stakeholders
Support the sales team globally on CRM and other sales operations systems
Deliver sales metrics, dashboards and other ad-hoc analytical tasks
Lead automation and streamline the Lead to Order process
Beneficial Skills And Experience
Experience in a sales operations/sales order processing role
Experience in a technology subscription-based business
Experience driving data quality improvement
Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
Excellent problem-solving and analytical skills
Ability to work productively with stakeholders at all levels of the organization on a global scale
Ability to manage across boundaries and communicate effectively
Experience working with Sales, Legal, Finance and Marketing teams
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