Sales Support Team Player at HCS Affiliates Group

Our client, in the FMCG Industry seeks to recruit a Sales Support Team Player

Overview:

• The Sales Support role is essential for ensuring the smooth operation of the sales process and enhancing the overall customer experience. This position involves managing order preparations, coordinating deliveries, maintaining inventory levels, and providing essential support to the sales team.

Key Responsibilities:

• Prepare daily orders for delivery, including logistics for how and where deliveries will occur.
• Support the sales team by following up with customers and processing orders to achieve sales goals.
• Manage the order cycle and process the delivery in a timely and accurate manner.
• Assist in promoting and selling company brands.
• Coordinate with the sales team to stay informed of any changes that may impact the delivery schedule and make necessary adjustments.
• Control and monitor the movement of all inventories, ensuring availability when required.
• Handle cases of product returns and exchanges efficiently.
• Stay informed about product information to effectively assist customers.
• Answer and respond to customer inquiries regarding products quickly and professionally.
• Contribute to team efforts by accomplishing related results as needed.
• Follow to all company procedures, values, and policies, accurately representing the company to potential and current customers.
• Meet weekly with the Team leader to provide updates on progress and work-related issues.
• Perform other duties as assigned by the Team Leader.

Qualifications and Desired Skills:

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Proven experience in sales support, customer service, or a similar role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in using inventory management systems and Microsoft Office.
• Flexibility to adapt to changing priorities and schedules.
• Language proficiency in  Kiswahili and English is preferred.

Working Conditions: Working full-time during our operational hours.