Senior Manager, Remedial & Recoveries – MSME at National Bank of Kenya

Job Ref No. HR/043/2020

Division: Credit

Reporting to: Head, Remedial & Recoveries

Position Scope: Reporting to the Head, Remedial & Recoveries the role holder is responsible for the formulation and implementation of recovery strategies on non-performing MMSE loan book in line with the bank’s policy framework.

Key Responsibilities

• Provide visible leadership to the Micro & SME recovery team
• To reduce and maintain the bank’s Micro & SME non-performing loan book within the acceptable ratios in line with the bank’s risk appetite framework.
• To continuously monitor the key recovery outcomes and adopt creative recovery strategies in line with the business needs.
• To proactively provide feedback to the business on products which need to be reviewed in order to mitigate high default risk.
• To coordinate interaction with all support teams to ensure our core objectives are achieved in an effective and efficient manner.
• To undertake and follow-up clients for timely remediation of allocated portfolio by taking appropriate recovery actions in line with policy guidelines.
• To effectively communicate and negotiate with customers on their past due facilities while ensuring that subsequent actions on the facilities, if required, are not unduly delayed.
• Identification and escalation of recovery exceptions on own portfolio to reporting line that require approval or consideration of alternative recovery actions.
• Ensure adherence to all credit recovery processes in the course of working out/managing the assigned portfolio.
• Raising red flags on performance trends and forecasts of certain facilities, or industry sector and initiating pro-active strategies and recommendations of credit policy changes.
• To optimize recovery costs.

Qualifications, Experience, Skills & Personal Attributes:

• Bachelor’s degree in Finance, Accounting, Business, Statistics, Mathematics, Economics, Computer Science or related fields from a recognized institution.
• Certified Public Accountant ( CPA- K) or its equivalent
• 7 years’ experience in Banking 5 of which should be handling Micro & SME recoveries at management level in a financial institution.
• Risk Management
• Strong knowledge of business entity legal structures and risk rating
• Good understanding of financial statements and ratios, credit reports, personal financial statements
• Excellent report writing and presentation skills
• Knowledge of national bank lending policy and CBK prudential guidelines
• Decision making –ability to make operational and routine decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation -Ability to mentor and coach staff to goal definition and achievement
• Performance Management and team building
• Professionalism – maintains a professional approach based on ethics and NBK values
• Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk
• Excellent interpersonal, communication and negotiation Skills
• Resilience – is able to withstand strategic and operational challenges and maintain momentum.
• Emotional Intelligence-manages emotions in a mature and composed manner as expected.