Mindray is one of the leading global providers of medical devices and solutions. Firmly committed to our mission, we employ advanced technologies and transform them into innovation adapted to clinical scenarios, bringing healthcare within reach with our sound global R&D, marketing and service network.
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Do onsite installation/troubleshooting/PM (Life support equipments) , keep and improve Mindray service reputation of Key Customers.
Provide technical support to local distributors. Provide technical training to strength service ability of local distributors;
Manage distributors to maintain and improve customer satisfaction of local market.
Execute headquarters’ service requirement , dynamic competition investigation and establish suitable service strategy for the local market;
Achieve targets of service revenue and help distributors to promote service contracts.
Cooporate with sales team to achieve sales target.
Requirements:
Bachelor's Degree is mandatory, major in engineering (bioengineering/Biomedical) or equivalent;
Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
More than 3 years of customer service-related experience in medical industry, Life support equipments (Anesthesia/Ventilator/Patient Monitor/Defibrillator/Pendent/Surgical Light and so on)
Must have some basic IT and network knowledge.
Strong coaching and leadership skills, able to motivate internal employees and partners;
Be proactive, good communication skills and strong customer service awareness and teamwork spirit;
Located in Kenya. Accept frequently international business trip.
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