Telesales Specialist at MasterChamps

Job Overview

• We are on the lookout for a self-motivated, friendly, charismatic Telesales marketer cum client service to manage our clients need in person(over zoom) and over the phone, and to perform variety of administrative tasks and telesales
• We are a bunch of young energetic and results-oriented individuals and at MasterChamps, there are no excuses in our culture, just do it because we believe constant improving ourself is the key to success.
• If you think you enjoy working in fast paced environment, and interested in creating cutting edge platforms and ecosystems that enable equal access to education for children, You are welcome!

Responsibilities

• Active management of sales funnels and pipelines
• Convert leads and opportunities into actual sales closures
• Ensure customers receive detailed information about MasterChamps's products
• Collaborate with team members to identify challenges in customer engagement, sales conversion and/or any other challenges
• Develop and maintain relationships with clients
• Other related job task
• Help guide and support each other to succeed

The Requirement For The Role

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma
• Required Skill(s): Microsoft Office / Google workspace
• Have a personal laptop
• Minimum 1 year of relevant work experience in sales (ideally telesales), customer service or call centre support or operations. Must genuinely want to deliver a good customer experience
• Results-orientated and self-motivated and be comfortable working to set targets, often under pressure. Takes responsibility for own performance but also can work well in a team
• Able to learn new skills and information quickly and enjoy learning new skills
• Good basic computer skills and comfortable learning new tools and technology and be able to use a computer at the same time as engaging with customers (can multi-task)
• Good time management, must be punctual and have good self-organisation skills
• Excellent communication and listening skills and able to build rapport and relationships quickly with customers. Shows a positive attitude when dealing with others and can also demonstrate patience, persistence and persuasiveness
• Comfortable dealing with others in difficult situations e.g. calmly handling complaints or objections
• Proficient in English and Twi, proficiency in any other Ghanaian language is a plus
• Working hours: 10.00am – 6.30pm Mondays to Fridays and 9 am to 4.30pm Saturdays (alternate)
• Applicants must be willing to work in West Legon/Westland

Job Benefits

• Performance incentive
• Have opportunity to be a permanent team member (year end bonus, family bonus and many more!)