Virtual Design Consultant at Victoria Homestore

• As a Virtual Design Consultant, you will play a pivotal role in providing exceptional customer service and driving sales through the online space. Your primary responsibility is to assist customers through the entire online sales process, from initial inquiries to post-purchase support.

Key Responsibilities:

• Online Consultations
• Conduct virtual consultations with customers to understand their furniture needs and preferences.
• Provide personalized product recommendations based on customer requirements.
• Lead Follow-Up
• Respond promptly to lead inquiries through various channels.
• Nurture leads through effective communication, addressing queries, and guiding them through the purchasing journey.
• Product Knowledge
• Develop an in-depth understanding of the furniture products available, including features, materials, and styles.
• Stay updated on new arrivals, Marketing campaigns and product launches to provide accurate information to customers.
• Virtual Showroom Tours
• Conduct virtual showroom tours for customers, showcasing furniture collections and highlighting key features.
• Assist customers in visualizing products within their living spaces through digital presentations.
• Quoting and Pricing
• Provide detailed and accurate price quotes for furniture items, ensuring transparency in pricing and promotions.
• Clearly communicate any discounts, promotions, or special offers available.
• Order Processing
• Guide customers through the online and offline ordering process, ensuring a seamless and friendly experience.
• Collaborate with the Branches & logistics team to coordinate delivery schedules and address customer delivery inquiries.
• Customer Relationship Management
• Build and maintain strong relationships with customers by providing ongoing support and addressing post-purchase inquiries.
• Gather feedback to enhance the overall customer experience.
• Sales Targets
• Work towards achieving individual and team sales targets.
• Proactively identify opportunities for upselling and cross-selling to maximize revenue.
• Market Trends and Competitor Analysis
• Stay informed about industry trends, competitor offerings, and customer preferences.
• Provide insights to improve product offerings and Sales/Marketing strategies.

Qualifications and Skills:

• Proven experience in online sales, preferably with a High lead conversion rate.
• Excellent communication and interpersonal skills.
• Tech-savvy with proficiency in virtual communication tools and platforms.
• Strong product knowledge and the ability to convey product features and benefits effectively.
• Goal-oriented with a customer-centric approach.
• Diploma in Business Management or equivalent
• Previous retail experience