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  • Posted: May 30, 2023
    Deadline: Not specified
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    At TLScontact, we manage visa and consular services for government clients around the world. We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role.
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    Visa Center Agents

    About The Job

    • We are looking for our new Visa center based in Accra  Ghana for talented Visa Center Agents  Temporary (3 months)
    • Agent has the responsibility for handling Visa Applications in accordance with company processes.

    Your Key Responsibilities will be:

    • Handle daytoday Visa Applications in compliance with Standard Operations Procedures – greeting customers, supporting completion, and checking of applications, obtaining biometric data and other documentation
    • Proposal & Sales of Added Value Services (AVS) to Visa Applicants
    • Following an established and defined filing and administration process, guided by a computerbased system
    • Ensure engagement with applicants, provide a firstclass service and positive customer experience
    • Flag to Management/Supervision applications that may give rise to concern
    • Handle customer complaints assertively, and efficiently
    • Support initiatives to support the ongoing improvement of business performance
    • Those missions are subject to evolution depending of the business needs.

    Essential Requirements:

    • Minimum of 1year customerfacing customer service experience
    • Very good English speaking. Other languages are a plus.
    • Robust knowledge of customer service techniques and principles
    • Demonstrable experience in a customer service role engaging direct liaison with the public
    • Working in a fastpaced and at times highly pressured environment
    • Competent technology skills with MS Office

    Method of Application

    Interested and qualified? Go to Tlscontact on hr.tlscontact.com to apply

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