Visa Center Agents at Tlscontact

About The Job

• We are looking for our new Visa center based in Accra  Ghana for talented Visa Center Agents  Temporary (3 months)
• Agent has the responsibility for handling Visa Applications in accordance with company processes.

Your Key Responsibilities will be:

• Handle daytoday Visa Applications in compliance with Standard Operations Procedures – greeting customers, supporting completion, and checking of applications, obtaining biometric data and other documentation
• Proposal & Sales of Added Value Services (AVS) to Visa Applicants
• Following an established and defined filing and administration process, guided by a computerbased system
• Ensure engagement with applicants, provide a firstclass service and positive customer experience
• Flag to Management/Supervision applications that may give rise to concern
• Handle customer complaints assertively, and efficiently
• Support initiatives to support the ongoing improvement of business performance
• Those missions are subject to evolution depending of the business needs.

Essential Requirements:

• Minimum of 1year customerfacing customer service experience
• Very good English speaking. Other languages are a plus.
• Robust knowledge of customer service techniques and principles
• Demonstrable experience in a customer service role engaging direct liaison with the public
• Working in a fastpaced and at times highly pressured environment
• Competent technology skills with MS Office