Caeer Opportunities at Vodafone Ghana

Role Purpose

• To create value on Vodafone Ghana’s data services, drive data revenue, grow data customer (acquisition, upsell, retention), drive data usage, accelerate 4G device migration, drive partnerships for digital inclusion and other such services for consumer prepaid).

Key accountabilities and decision ownership

• Own up subscriber and revenue targets for Mobile data and implement strategies to achieve the targets
• Perform complex analysis on customer characteristics and behaviour to identify opportunities and inform customer value management activities
• Work closely with the product and services team derive maximum value along the product life cycle
• Identifying market trends, Evaluation and selection of products for future roadmap
• Drive major data KPIs (Customer, usage, revenue)
• Grow Smartphone Penetration to desirable levels according to business objectives 
• Accelerate 4G device migration

Core competencies, knowledge and experience

• Good experience in product management and strategic planning.
• Excellent interpersonal and presentation skills and the ability to communicate and negotiate with stakeholders at all levels (internal and external)
• Strong knowledge on Telecommunications systems to be able to come up with innovative products 
• Strong business acumen, with experience driving business performance and KPIs
• Strong analytical and problem-solving skills maintaining high accuracy with attention to details.
• Significant leadership experience and ability to build and maintain effective working relationships.

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Job Description

• To lead and motivate a team of Regional Operations Managers & Vodafone NOC to deliver 1st & 2nd level support for Vodafone Ghana Operations across the Country.
• To optimise work fluidity and drive volume reduction initiatives across Vodafone Ghana for all Fixed and Mobile product.
• Having customer satisfaction at the bedrock of all decisions. 
• To manage Operations & Maintenance Vendors/Contractors & Third parties such that business objectives of cost savings and continuous improvement are achieved.
• The role ensures adherence to established governance processes and principles.

Job Responsibility

• Take responsibility for the maintenance of all Vodafone Retained Exchanges ensuring their optimal operations at all times. Management of available resources within budget and timely planning of capital investment.
• To lead and drive transformational change within Vodafone Ghana by inspiring people and promoting a high-performance culture which optimises delivery of service and cost benefits.
• To lead by example and create an environment based on trust, an open and honest approach, delivering promises, following through actions, enthusiasm, and commitment to achieving success through persuasive communications and liberation of people’s potential.
• To ensure the team develops and implements contingency plans to meet unplanned peaks of work across the regions
• To proactively ensure that external contractors who undertake Vodafone delivery do so in a timely, professional, and effective manner, complaint with all relevant Vodafone requirement including H&S.
• To manage the network investment work programme and control process to support the change from a repair to a maintenance organization in the region.
• Actively promote compliance with the Vodafone codes of practice and any undertakings.
• Sets and controls the Regional Operations budgets and is responsible for the unit’s team management and recruitment.
• Responsible for service, investment, and operational expenditure within financial limits
   

Professional / Technical Skills

• Engineering Degree or equivalent in the relevant Field (Preferable Electrical and Electronic Engineering)
• Service delivery experience
• Experience in the resource management environment.
• Financial acumen, technical understanding, planning skills, work allocation skills, process development and improvement skills, assertiveness, and tenacity.
• Ability to balance conflicting priorities and achieve business targets.
• Experience of managing a field engineering team
• Knowledge of engineering and quality standards
• Excellent skills in MS Office, Data analytics 
• Good understanding of customer service levels and measures.