Career Opportunities at Citi

Job Purpose:

Create and execute the TTS strategy for the Public Sector in SSA.

• The digital policy reforms, infrastructure visions and wider emphasis on citizenship engagement, has proven there is a tremendous opportunity to grow the Public Sector business in SSA.
• Citi is looking for a highly motivated individual responsible for leading the regional TTS Public Sector sales growth strategy, origination focus and advisory across Sub-Saharan Africa.
• Working with TTS Global/Regional TTS Solution Sales Specials and Product Sales consultants, the TTS Public Sector sales head position will drive revenue realisation, retention, cross sell expansion and attrition management.
• Responsible for driving deals through completion to ensure ramp-up of new revenue expected, retention of existing revenue and to manage, report and execute-on any further attrition across the PS client portfolio.
• Act as the client advocate in managing the Citi network countries to ensure best-practice sharing, client satisfaction and wider product relevance and commercialisation against specific and growing trends of the PS.

Key Responsibilities:

Drive Revenue Realisation through Cross Sell and partnership with TTS Business Units.

• Utilising the agreed TTS scorecard goals, establish monthly origination, wins, pipeline, and revenue growth KPI’s across SSA against the agreed target market coverage names.
• Create account plans against Citi’s 11 SSA markets detailing wallet sizing opportunity, revenue ramp-up analysis, revenue attrition forecasts, and a calling plan together with relationship teams and local CCO-level contacts.
• Ensure consistent, professional delivery of all TTS sales management disciplines including: call reports, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews.
• Develop deep understanding of Public Sector specific segments (Central Banks, Ministry of Finance, etc) in each country, leading to a robust grasp on the competitive environment.
• Improve SSA’s specific marketing material for Public Sector clients, leveraging regional industry themes, landscape regulatory changes, solution packages used elsewhere as best-practice and wider advisory.
• Showcase monthly revenue analysis, preparing summaries and forecasts communicating findings to TTS Sector Heads, Relationship Management teams and relevant TTS partners.

Generate Citi’s response to the changing expectations and priorities of Governments.

• Ensure alignment, understanding and wider response commercialisation to the changing priorities of Governments across SSA including, but not limited to, the following:
• ICT Investment – assist with information access, data monitoring, visibility, cyber protection.
• Digital Policy Adoption – automation, reconciliation, real-time connectivity, and infrastructure upgrades.
• Increased Accountability – financial integration, corporate best-practice share, treasury future-proofing.
• Digital Identification – collaborate with global Citi teams leveraging best-practice from other regions.
• Deepen Citizen Engagement – link TTS-tools to citizen service scalability, regulations for a digital economy
• Diversify revenue income – new stream exploration, new markets (AFCFTA), and easier tax payments.
• Regulatory advancements – sharing insight, regulatory reform, socialise key decision effectiveness.
• Procurement priorities – maximise new objectives with supplier management, for supply-chain finance opp’s
• Utilise Capacity Building (Training, Cyber Resilience) and Consultation (Best Practices, Innovation) as a tool for origination through market-sharing insight (events, webinars).
• Ability to connect and align Governments with different ecosystems, socialise Citi’s last mile payments and collections strategy and access alternate networks.

Concentrate on Current and Evolving Sub-Sectors of the Government

• Aligning to Citi’s target market criteria, develop a strategic approach concentrating on the following:
• - Ministries, SOE and Govt Agencies
• - Pension Funds
• - Infrastructure / Govt Intervention
• - Central Treasury Departments
• - Development Banks
• - Revenue Collection Agencies
• Central Bank coverage will continue under Citi’s Financial Institution (FI) division and the Donor / Non-Profit coverage will continue under the Citi Global Subsidiaries Group division.
• Create more alignment to limited interaction with local governments – especially Pension Funds – where specific countries have not been able to show significant growth.

Develop new digital-impact strategy against developing themes:

• Digital Reform – help to address the legal, policy and regulatory bottlenecks limiting the development of the digital economy and economic value. Create value through understanding and advisory best- - - -practice.
• Digital Investment – explore the TTS role in wider Smart-strategies, align on all Government Visions and Digital Policies, alignment on Government-to-citizen engagement, and integrate with Cyber Security concerns.
• Digital Collaboration – assist with Private Sector partnerships and idea exploration, utilize the Citi network with Development Agencies, push to liaise better with the U.S. agencies investing and collaborating across SSA.
• Stronger alignment to Citi’s Innovation-Focus (including Innovation Labs) through network alignment, best-practice sharing, product deep-dive reviews and investment opportunities.
• Focus on emerging ESG-related themes with Governments and impact-investing, align on core strategies for inclusive finance and collaborate with relevant agencies to explore where TTS can be more participatory.

Drive the Service Quality Process at the client level

• Be the client advocate to ensure client issues are addressed promptly working with partners in client delivery and operations and utilise client forums such as Client-at-Risk and Deal-at-Risk to facilitate resolution where necessary.
• Be responsible for driving superior TTS client satisfaction, providing client feedback on product, process and service needs to the wider TTS partnership tracking accountability and change where needed.
• Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved.
• Responsible for driving quality, compliant presentations and RFP-responses across PS SSA

Skills

• 10+ years of African Government or Government-related experience, advisory or collaboration.
• Experience preference with Ministry of Finance and Treasury departments.
• Must have strategic transformation and planning experience, preferably with digital policy development.
• Familiarity with Public Sector organisational construct, engagement and landscape in SSA.
• Experience with a geographically dispersed and complex matrix organisation.
• Proven experience in delivering results and meeting/exceeding sales targets.
• Risk assessment/credit experience (preferred) and analysis of product metrics and balance sheets is positive.
• Proven interaction / credibility with seniors within organisation (e.g. Govt Officials, CFO, Directors).
• Experience with presentation standards, RFP-responses, proposals, persuasive marketing.

Competencies

• English and French fluency preferred
• Public speaking and persuasive writing to multiple people / groups is required.
• Knows how to “leverage the network” and interact professionally with colleagues from all divisions.
• Strong and demonstrated, communication, influence and negotiation skills.
• Knowledge of cash management and trade products (vanilla/complex);
• “Can do” attitude, dynamic, high energy levels with strong initiative.
• Committed, trusted team player with the ability to interact with Relationship Managers, Unit Heads, Operational hubs, Credit Chain, EMEA coverage/sales teams.
• Self-starter, Adaptable, Team player.
• Proven ability to deliver and exceed on stretch goals.
• Multi-cultural exposure.
• Motivating team members.
• Knows how to leverage a global organisation

Qualifications

• Minimum - University Degree;
• Treasury certifications preferable;
• Graduate or post graduate studies in public policy / development

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Africa Markets is growing and becoming a strategical region. Given the expansion of Markets activities in Africa and the increasing regulatory focus around control-related tasks this role is critical to maintaining a robust control environment across multiple desks and businesses.

The Business Manager is responsible for various risk, control and administrative activities and will also be required to work on an enhanced Governance and Oversight Framework. This will include assisting with implementing risk and control initiatives such as preventative controls, data quality, valuations, managing external audits, addressing legal entity and regulatory issues and business continuity activities.

Due to enhanced regulatory scrutiny, the Business Manager will have responsibility for ensuring legal vehicle controls are in place to support the Head of Markets. The role is to assist in business growth through maintaining a sound control environment, facilitating new business initiatives, product expansion and driving technology change within the business.
This role requires extensive liaison with multiple functions within the business and support functions at all levels, including Risk, Finance, Legal, Compliance and Operations and Technology as well as liaison with other Markets Businesses and Legal Vehicles.
To accomplish these objectives the candidate will need a diverse and wide range of skills and knowledge / expertise, as well as excellent interpersonal and communication skills to ensure alignment across Function, Product and Geography. The Business Manager coordinates and manages activities such as the tracking of business financials, employee headcount and other administrative needs as necessary including ad hoc projects as needed.
The role will be based in one of the Africa countries and will report to the Africa Business Unit Manager.

Responsibilities:

1. Partner with local and regional business management team to ensure alignment of business goals
2. Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics
3. Liaise with regional and product partners on relevant control and regulatory updates, especially items for escalation and mgmt. awareness
4. Proactively manage the outstanding issues and CAPs to resolution or mgmt. reporting across product, country and cluster.
5. Implement and maintain a robust escalation framework to ensure relevant stakeholders are apprised of issues
6. Support country and cluster Markets heads in their oversight of the risk & control framework
7. Keep up to date on regulatory obligations and deliverables, incorporating relevant functional and product partners
8. Ensure robust oversight of Markets issues pertaining to legal entity requirements
9. Advance control framework including executing Manager’s Control Assessment testing, operational loss processes, and corrective actions
10. Prepare materials, record minutes, and follow-up as needed on items for business committees and/ or regular business meetings
11. Seek out sources, track, consolidate and analyze ad-hoc and regular business requests
12. Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
13. Provide input into and recommend technology change, process improvements and control framework enhancements
14. Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken
15. Communicate business knowledge, product knowledge, and requirements to business and internal support functions
16. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

The job may require limited travel.

Qualifications:

1. 5+ years of relevant experience
2. Experience with foreign exchange and/or interest rate products preferred
3. Demonstrated expertise of Microsoft Office product suite; basic macro coding experience and proficiency in Microsoft Access and PowerPoint preferred
4. Consistently demonstrates clear and concise written and verbal communication skills

Education:

1. Bachelor's degree/University degree or equivalent experience
2. Master's degree preferred

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ICG Risk Analysis (IRAUs) is an integral part of the Institutional Credit Management (“ICM”) organization. The IRAU’s mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to ICG Risk and Banking, Capital Markets and Advisory’s (BCMA) shared commitment to ensuring the safety and soundness of wholesale lending across ICG.

ICG Risk Analysis Credit Risk Team Leads are responsible for leading and coordinating large group of analysts, ensuring quality assurance and timely delivery, while being the primary responsible for coaching and supervision of the team of Credit Risk Analysts, Credit Risk Senior Analysts and Credit Risk Associates.

A Credit Risk Team Lead is expected to have an advanced understanding of credit risk, of Citi´s internal policies and procedures, and of being knowledgeable about the industry fundamentals that portfolio belongs to. They should be able to independently lead thoughtful conversations with ICG Risk and BCMA partners.

Key Responsibilities:

• Accountability for ensuring best in class core credit risk analysis of applicable portfolio ensuring consistencies with industry leading practices and conforms to all internal credit procedures/policies, and all related regulatory expectations
• Supporting the Credit Risk Portfolio Manager on the continuous engagement with applicable BCMA and Independent Risk senior stakeholders in the region to so as to understand any concerns regarding execution of risk analysis and/or emerging risks which will need to be addressed by the team, and ensuring the tactical execution of these guidelines is reflected on all core deliverables of the team
• Ensure ongoing and timely feedback and coaching of Credit Risk Analysts, Credit Risk Senior Analysts, and Credit Risk Associates to sustain a strong credit culture and an unwavering commitment to excellence in analysis and execution
• Partnership with applicable regional and industry stakeholders in BCMA and Independent Risk in the implementation of credit assessment and monitoring standards for applicable portfolios
• Attract, develop and retain top quality staff including as regards active engagement with regional on-campus recruiting efforts to ensure a robust pipeline of talent
• Support Global Head of ICG Risk Analysis and Head of ICG Risk Analysis Transformation & Core Operations on internal projects and initiatives
• Support ICG Risk Analysis Voice of the Employee (VOE) initiatives
• Travel (less than 10%)

Skills/Competencies:

• Risk & Credit Underwriting:
  • Satisfactory completion of Credit Training or equivalent
  • Ability to evaluate, negotiate, structure and/or monitor extensions of credit
  • Knowledge of relevant Citi-level and business-level credit policies and the ability to apply this knowledge to specific situations
  • Thorough understanding of the credit and/or portfolio management process
  • Knowledge of the relevant customer, industry and product range
  • Knowledge of documentation and reporting requirements directly affected by execution of their credit responsibilities
  • Integrity, honesty, sound judgment, commonsense, and attention to detail
  • Ability to communicate clearly, to think and act independently, and to know when to ask for guidance from more experienced officers or specialists in the credit process
• Leadership:
  • Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance
  • Coach, mentor and lead direct reports to develop team strengths and improve weaknesses
  • Strong awareness and adherence to the control environment including Quality Assurance and Quality Control
  • Proven culture carrier
• Competencies:
  • Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management
  • Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively
  • Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Technical:
  • Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
  • Exceptional experience with the internal ICG Templates and with Financial Modeling

Qualifications:

• BA/BSc in Finance or Accounting or higher degree in Business (MBA), or any other related subject
• Financial Services experience including 5-7 years of credit experience in Banking or Credit Risk Management

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Responsibilities

You're the brains behind our work.

You’re ready to bring your knowledge from the classroom to the boardroom and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth.

Our Internship in June/July is aimed for undergraduate university students. Offering hands on or virtual experience (dependent on COVID regulations at the time). You will gain practical work experience in one of our key business areas and offers a real insight into what working at Citi is like.

Your time here will look something like this...

1. Hands on work experience as a member of a specific business unit within the bank
2. Get a solid understanding of the broad range of financial services and products Citi provides
3. Learn to build financial models and develop corporate finance solutions for our clients - we strive to create the best outcomes for our clients with financial ingenuity that leads to solutions that are simple, creative and responsible
4. Conduct research and analyse industry trends to support our bespoke advice and superior value proposition
5. Participate in client development where Citi aims to be the best banking partner for our clients by delivering differentiated client experiences and maintaining a reputation for excellence and integrity that spans everything we do

We provide you with the knowledge and skills you need to succeed.

• Whether you’ve got prior financial industry experience or not, this internship provides an opportunity to work for one of the world’s largest financial services organisations. If your internship is successful, you could be considered for one of Citi’s full-time graduate or analyst programmes. These uniquely designed full-time programmes place university graduates in specific functional teams within the bank.
• Our full-time programmes start with extensive classroom training and also the opportunity to complete globally recognised qualifications. In addition, interns will gain visibility of the permanent positions available to graduates that we have within the bank, both locally in Kenya or at one of Citi’s international offices.

We want to hear from you if...

1. We look for highly motivated candidates with a strong work ethic, a positive and proactive mindset, and a firm desire to learn and succeed
2. Be currently enrolled in a university with demonstrated exemplary academic performance or CGPA of 3.4/4 or Second Class Upper Division
3. A keen interest in financial markets and current affairs is critical
4. We value diverse thinking and encourage students from all degree disciplines to consider our opportunities.
5. Studies in Finance, Accounting, Economics, Mathematics, Actuarial Science, Engineering and Information Technology subjects are beneficial but not essential
6. A strong academic record at both Matric and university level is important
7. Applicants to attached their CV, Cover Letter, Update Academic History and ID Copy

Who we think will be a great fit...

1. Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital.
2. We’ll be looking for the following:
3. Desire to develop a deep understanding of the financial markets and banking industry
4. Analytical and quantitative skills
5. Strong communication, planning and organizational skills
6. Knowledge of the global or domestic business landscape
7. A strong desire to learn and success in team environments
8. Commitment to personal growth and career development.