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  • Posted: Sep 26, 2022
    Deadline: Oct 9, 2022
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    We do not provide aid. We believe that people can only break the cycle of poverty if they are given the information, skills, and confidence to make changes themselves. The solutions dont need to be complicated or expensive. We find creative, low-cost and practical ways, using local resources, to bring about lasting change.


    Read more about this company

     

    Operations Manager

    Job Description

    • Reporting directly to our COO the postholder will be at the forefront of leading our organisation through this exciting phase of growth and will serve as the right hand of the COO in driving operational excellence organisation wide. We have recently grown our team from 45 to nearly 100 
    • FTEs. 
    • We are developing new systems and processes to ensure that our government partners are able to deliver to quality standards at scale, and our staff are enabled to provide them with highquality technical support.
    • Over the last year the Lively Minds programme has been compiled into a ‘playbook’ the bible of how to implement the programme from end to end, one of the postholders key responsibilities will be toown the maintenance of this playbook, keeping it up to date as changes and refinements are made, with the postholders input, to the way we implement.

     
    Main duties and responsibilities 

    • Systems optimisation
    • Our goal is for our team, located across multiple locations, to be a well-oiled machine at scale and able to expand operations to new countries. As such, we need streamlined, centralised internal operating systems (I.e., finance, HR, IT) that can be customised for context and ultimately enable us to work together as a global team. This role will be responsible for supporting the COO and other 
    • Senior Management Team members to optimise our current operating systems and design, build and implement new systems.
    • Support evaluation and optimisation of current internal operating systems
    • Support design, development, testing and implementation of new internal operating systems
    • Manage a log of internal operating systems, uptake, risks and lessons learned and ensure evaluation is translated into actionable improvements

     

    • Programme Operations and Quality Management
    • The Lively Minds Programme is mainly delivered by government partners, with Lively Minds staff performing as master trainers and providing technical support to government (capacity-building training and coaching). 
    • We must ensure that delivery by both LM staff and government staff is to quality and that the right systems and tools are in place to support implementation excellence. This role will be responsible for supporting the COO and Implementation Teams to optimise the programme execution rhythm and quality assure the programme delivery.
    • Support Country teams to develop termly implementation schedules
    • Support Country teams to schedule workforce effectively using automated IT tools
    • Ensure process maps for all programme activities are optimised and kept up to date
    • Provide technical expertise to the COO and work with Head of M&E to develop and implement programme quality assurance and reporting systems and tool
    • Ensure implementation action plans are kept up to date and support Country teams to maintain these, monitoring compliance and progress
    • Maintain the risk register: ensure effective actions are put in place to manage risks
    • Proactively identify risks in the operations of the programme in consultation with the COO and Country Directors and facilitate problem solving discussions.
    • Provide training/coaching to Country teams on quality assurance systems.
    • Monitor compliance to organizational policies and escalate compliance risks to COO and policy owners.
    • Analyse processes in programme activities and look for opportunities to improve our systems and processes using data and in-depth analysis. 


    Other 

    • May be asked to deputise for the COO or Country Director Ghana or other members of SMT at external events with key stakeholders. 
    • You may be assigned any other responsibility in agreement with your line manager, in contribution to 
    • Lively Minds work and in recognition of your experience and skills. 


    To succeed in this role, you will need…. 

    • to be an analytical and strategic thinker - with an irrepressible ability to see challenges as opportunities and to find creative solutions
    • to be a fast and self-driven learner – you will need to quickly get yourself up to speed with new ideas, approaches, best practices 
    • to work productively and produce excellent quality work with minimal supervision at pace
    • to be a leader - you will need to collaborate well with other team members, and to drive high 
    • performance in others

     
    Technical abilities
    Essential

    • Minimum of 3 years’ experience of operations management or change management
    • Excellent communication (English), both oral and written 
    • Experience of analysing and reviewing data
    • Experience in creating user-friendly tools and processes to support project and quality 
    • management
    • Experience using Microsoft 365 package including Visio, PowerPoint, with advanced Excel 


    skills

    • Tech savvy – ability to learn new tech tools efficiently
    • Experience coordinating others
    • Ability to manage a complex and varied work load and to work under pressure
    • Excellent interpersonal skills


    Desirable

    • Professional Project Management certification (i.e., Prince 2, Six Sigma, PMP, APM, PMQ)
    • Experience designing internal operational systems (I.e. finance, HR, IT)
    • Experience of working in the global south
       

    go to method of application »

    Marketing and Communication Officer

    Job Description

    • The postholder will have the exciting role of supporting the team in Ghana strengthen our communications approach.
    • The postholder will support our communications and marketing activities to ensure the GES Lively Minds programme increases its visibility amongst key stakeholders.

     
    Main Duties and Responsibilities

    • Works closely with the Head of Marketing and Communication and our managers in 
    • Ghana and Uganda to ensure that we maintain active presence on all LM social media platforms. 
    • Photograph programme activities,collect and share relevant content/report on field activities.
    • Develop and produce engaging, promotional and informational communication and marketing materials e.g. flyers, videos, social media content, etc.
    • Support in the production of reports to donors and other stakeholders by collating the progress of our programme. 
    • Liaises with our IT team in keeping track of LM marketing and communications trends . 
    • Assist in developing escalation protocols for managing communication crisis. 
    • Assist in conducting market research to identify opportunities for promotion and growth
    • Support in drafting Lively Minds communications with approval from Head of Marketing & Communications 
    • Support Head of Marketing and Communications in drafting high quality marketing and PR materials (i.e pitch decks, blogs, proposals, reports, web content, social media, videos, photos, presentations, award applications, news/features articles) 
    • Provide administrative support for all content and updates to the website and social media platforms ensuring these are consistent with the Lively Minds brand.
    • Support in organising engagement events (stakeholder and funder visits, dissemination events)
    • You may be assigned any other responsibility in agreement with your line manager, in contribution to Lively Minds work and in recognition of your experience and skills. 
    • It is therefore expected for staff to be flexible and willing to contribute to the work of the wider team.


    To succeed in this role, you will be

    • A great communicator and marketer with excellent attention to detail and good interpersonal skills
    • Strong writing and analytical skills
    • Analytical: Constantly monitoring progress and results to iterate and get the best result
    • Creative, proactive, and energetic:bringing new ideas and a can-do attitude to get to the very best sustainable results.
    • A team player that values and prioritises inclusivity: helping to create a positive work environment where everyone is motivated and feels able to participate, learn, improve and contribute
    • Able to deliver high quality work in a fast-pace high pressure environment with minimal supervision


    Experience and Skills
    Essential Experience and Skills

    • Undergraduate degree, preferably in communication and marketing IT Savvy
    • 1-2 years experience in Marketing and Communication skills, including knowledge in photography
    • Knowledge of current marketing and communcation tools


    Desirable Experience and Skills

    • Experience delivering training and building the capacity of others

    Method of Application

    Use the link(s) below to apply on company website.

     

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