Career Opportunities at MTN

Job Description

Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA's)

• Recruitment & Onboarding:
  • Act as the first point of contact between the candidates and the company including interviews, tests, and interpersonal communication to present good first impression of the company.
  • Post vacancies on official advertising channels, ORC/LinkedIn/MTN Careers website.
  • Screen and filter all resumes submitted to the open job order, seeking only the most qualified applicant as per MTN Global Talent Standards.
  • Administrate the Hirevue assessment & shortlisting platform.
  • Arrange interviews for hiring managers.
  • Perform Background and reference Checks for all prospective hires, accurately documenting these activities.
  • Ensure feedback is provided to the applicants (CV acknowledgment, Regret Letters, Offer letters)
  • Prepare internal memos for changing assignments, and promotions for internal employees.
  • Record and maintain new employees’ files and documents.
  • Ensure availability of all related documents to manage the VISA /Work permit process issuing ahead of time.
  • Coordinate seamless onboarding and induction of New Joiners in coordination with internal stakeholders and OpCo HRs.
  • Manage the probation period process in a timely manner.
  • Ensure proper filing and information retrieval of all related documents
  • Spool data & report on recruiting activities and onboarding programs to guide management.
• Employee Relations & Services:
  • Provide Human Resource support to all employees based in Rest of the World (ROW), liasing actively with HR support person at the different OpCos
  • Seek to add value to the company by offering advice and assistance to new and current employees.
  • Establish, maintain and foster good relationships between the company and employees.
  • Manage, monitor and control all company employee’s attendance and leave through the Human Capital Management (HCM) system
  • Ensure the proper follow-up of employees’ requests and reply to their inquiries and complaints in a timely manner (HR helpdesk, emails).
  • Manage and coordinate Employee medical, life and PA insurance policy and participate in the yearly tendering process.
  • Ensure involvement in multiple aspects of the business, including production statistics, employee data status and other projections.
  • Respond to complex queries and manage all aspects of issues across the employee lifecycle such as disciplinaries, PIP processes, redundancies, and support the HR leadership with new projects.
  • Conduct adequate communication about HR Business Partnering with line managers of all divisions, through the scheduled quarterly meetings and as the need arise.
  • Take part in designing and executing social events to boost employee engagement and enhance work-life balance.
  • Timely provide necessary requested reports
  • Perform any other duties that may be assigned from time to time.

Role Deliverables

• Time to fill/ Hiring ratio.
• Turnover ratio.
• Sentimeter results (e.g. HR Service)
• Effective management of Secondments and Secondees
• 100% information and data compliance.
• Effective communication channels/ initiatives.
• Compliance to Policies & Procedures.                

Job Requirements (Education, Experience and Competencies):

Education:

• Minimum 4 Year bachelor’s degree in equivalent specialization (Human Resources or Business Administration)
• English and additional language is an advantage.

Experience:

• Potential manager track record of 3+ years; with experience in HR Operations, Recruitment and Employee relations.
• Working in the Telecom industry is preferable.
• Worked across diverse cultures and geographies

Other:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

go to method of application »

Job Description

Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA's)

• Service Desk Engineer will be the Single Point of Contact for all Messaging related issues for end users whose key responsibilities include:
• Responsible for handling Incidents and change requests and will be the point of contact for Messaging-related issues.
• Ensuring every issue/request is logged in the ServiceNow ticketing tool without any lapses.
• Providing the first Level for all related infrastructure-related services within agreed SLA's.
• Quantifying and qualifying the impact or operational risk to escalate the incident on time if necessary.
• Performing diagnosis on incidents to drive mitigation and coordinate the efforts to mitigate them.
• Route tickets to internal 2nd and 3rd Level Messaging support staff appropriately without any misrouting.
• Assigning service requests/incidents to appropriate support teams and follow up until closure.
• In charge of driving and implementing changes in development and production environments.
• Communicating with the business about changes, incidents, and maintenance.
• Using the incident management system (ServiceNow) to document and manage Incidents and work requests and their respective resolutions and circumventions.
• Coordinate with Level 2 teams during Major incidents and provide updates to Users.
• Ensuring the ticket is updated with the latest updates descriptively for future reference
• Adhering to on-call duties and operating processes - KPIs and SLAs.
• Constantly upscale your technical expertise to administer a wide range of infrastructures.

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 3-year Academic Diploma in Information technology.
• Fluent in English and language of country (preferable).

Experience:

• Minimum of 2 years' experience in Messaging systems support.
• Proficiency in Service Now.
• Strong verbal and written communication skills to communicate effectively with business partners and other engineers.
• Knowledge and practical experience within the Telecommunications industry.
• Being a self-starter and having the ability to work unsupervised is essential.
• Worked across diverse cultures and geographies (advantageous) .

Competencies:

• Implementer, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute
• Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.
• Self-motivated, self-confident team player that can work well in a fast-paced environment. Quick on one’s feet, a fast thinker.
• Ability to understand and communicate high-level technical concepts.
• Process driven; leverage existing processes to efficiently execute duties.
• Ability to work with the customer and to involve the right people; solicits input, knows and plans for stakeholder impact. Self-motivated, independent worker, driven to complete tasks quickly
• Ability to balance’s priorities and manage workload effectively.
• Quickly adapts approach as the situation changes.
• Detail-oriented individual to ensure all issues are resolved to customer satisfaction.
• Other: Regional and international travel (if required)