Career Opportunities at Plan International

ROLE PURPOSE

• Plan International is delivering it’s updated Global Strategy, ‘Girls Standing Strong’.
• As part of the Governance & Executive team, based at the Global Hub, the Incidents & Risk Officer manages, supports and optimises the systems, processes and reporting around incident management across the organisation, as well as supporting broader risk management projects and crisis response activities.

DIMENSIONS OF THE ROLE

• Managing the Incident Management System with 8000+ staff users, liaising with key stakeholders across the organisation to ensure the system is fit to meet user needs, including through the development / provision of reports, whilst adhering to data protection principles
• Supporting and training staff at all levels of the organisation on incident management processes and systems
• Preparing and analysing incident data to create meaningful reports to meet a range of internal and external requirements
• Promoting a culture of incident reporting and management across the organisation
• Providing project management support to global crises as they emerge, ensuring that such crises follow crisis management protocols
• Support other team members with ad-hoc projects on risk management etc.
• The above activities will requite an ability to influence outside formal line management structures, with exceptional interpersonal skills, emotional intelligence and resilience in the face of resistance, as well as flexibility and adaptability
• No direct reports or budget responsibility

ACCOUNTABILITIES

Incident Management

• Manage the Incident Reporting System, liaising with the Incident Reporting System supplier and internal IT around resolution of technical issues
• Advise on Incident Management practices and procedures to users
• Carry out data quality / cleansing activities on a daily, weekly, monthly and quarterly basis on the Incident Reporting System.
• Identify barriers to the implementation of incident reporting / management processes and propose appropriate alternatives
• Lead the development, embedding and delivery of learning materials in a variety of methods
• Maintain the daily tracker of queries / actions / requests for support / feedback relating to the Incident Reporting System and ensure continuous support is provided to Country Offices.
• Maintain a good working relationship with Incident Reporting System supplier and and escalate any issues via their online portal.
• Strengthen the tracking of key incident metrics from the incident reporting system and continually seek ways to improve.
• Report Building – work with key stakeholder groups and Incident Reporting System supplier to develop useful reports for both internal and external audiences
• Promote incident reporting and management culture across organisation in co-ordination with other functions
• Ensure that CAMMS:Incident and the incident management process meet data privacy standards

Crisis Management

• Co-ordinate and minute Crisis Team and Senior Oversight Group Meetings
• Maintain and update Crisis Logs, including Action / Decision Trackers

Risk

• Support the wider Risk & Insurance Team to deliver specific projects as required

Other

• Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility.
• This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures

KEY RELATIONSHIPS

Risk & Insurance Team

Country / Regional Management (including Country / Regional Directors)

• Functional area leads (e.g. Director of Safety & Security, Head of Counter-Fraud etc)
• Functional teams
• CAMMS:Incident Team
• In crises – the Crisis Team and Senior Oversight Group participants

TECHNICAL EXPERTISE, SKILLS AND KNOWLEDGE

Essential

• Possess good communication skills internally and externally with partners / suppliers
• Able to influence and build strong relationships with different types of people at all levels, including those over whom the post holder has no direct responsibility.
• Good negotiation skills
• Proficient in Excel
• Have a good understanding of systems and use of technical terms
• Diplomatic, culturally and politically sensitive.
• Self-motivated, efficient and highly organised.
• Highly effective prioritisation of competing requests.
• Strong on delivery and effective completer-finisher.
• Highly professional, customer focussed, constructive and positive in approach.
• Flexible and proactive, resilient, comfortable with and adapts well to change.
• Team player, highly collaborative, able to work effectively in a matrix management structure.
• Committed to the values, aims and objectives of Plan International.
• Fluency in English at business level.

Desirable

• Experience of managing incident / compliance processes and /or systems
• Experience of working in a multinational and / or International Development Organisations
• Working knowledge of French and / or Spanish

PHYSICAL ENVIRONMENT

• Hybrid working environment

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The purpose of this position, is to:

• Provide M&E technical leadership to the further development and implementation of Plan International’s global results and indicators for each of the six Areas of Global Distinctiveness (AOGDs), including reviewing and revising existing frameworks, development and testing of methods/tools and the integration of a climate change focus.
• Contribute to enhance awareness and M&E capacity in Plan International’s offices so that teams across the organisation implement the above frameworks, system and approach successfully.
• Support the implementation of a new global monitoring and evaluation system (PMERL) to ensure that we are able, as an organisation, to capture, store, analyse and report on our progress and results in a consistent and coherent way
• Ensure that the data and information that is derived from the application of the M&E frameworks and approach in our programme and influence work is analysed, disseminated and used to advance accountability to all stakeholders; demonstrate the impact of our work; and ensure learning for improved programming and influencing.

DIMENSIONS OF THE ROLE

• This position sits in the Global MERL department. Our department focuses on generating and using high quality evidence, provides thought leadership and technical support for global technical networks in gender, the Areas of Global Distinctiveness (Plan International’s six priority programme and influencing areas); advocacy and policy and MERL.
• We are a globally dispersed department which strives to work in an inclusive and integrated way, committed to feminist leadership principles.
• The M&E Specialist will lead specific projects to strengthen M&E across the organisation, provide technical M&E inputs to global initiatives and strengthen our learning and reflection processes.

ACCOUNTABILITIES

Outlined below are the key responsibilities for this position.

• Strengthen Plan International’s global AOGD Results and Indicators and their increased use across the organisation
• In collaboration with the AOGD Hubs including their advocacy leads and the Global Gender team , review and strengthen the AOGD indicator packages to support robust and consistent measurement
• Review and maintain the indicator packages in Plan International’s new global M&E system (PMERL)
• Collaborate with the AOGD Hubs, their advocacy leads, the Global Gender team and M&E teams to support increased uptake of the AOGD packages across the organisation and respond to feedback received.
• Support the further development and implementation of data collection methods and content
• Support the integration of the expanded Global Strategy portfolio, specifically climate change, into the AOGD Results and Indicators
• Provide technical M&E inputs to support the development of specific results and indicators linked to climate change
• Lead the identification of appropriate data collection methods and content for data collection
• Lead the integration of new climate changes results and indicators into Plan International’s global M&E System (PMERL).
• Develop and implement a socialisation plan for new results and indicators linked to climate change and support enhanced capacity of different teams across the organisation to collect, analyse and use evidence generated.
• Strengthen our global reporting and analysis
• Contribute to the production and socialisation of high-quality analysis and reports, including Plan International’s global reports and evaluations
• Support periodic quality assurance of data in the M&E System related to the AOGDs
• Provide high quality technical expertise to additional initiatives (as required)
• Provide ad hoc technical inputs to Global Hub M&E needs e.g. Strategy, Leadership Team.
• Provide quality technical support and advice to Plan International offices and staff as and when requested.
• Complete ethical approval reviews as part of Global Ethics Review Team and feedback to country teams.
• Drive continuous learning
• Promote and facilitate active M&E networks across the organisation
• Update and maintain communication and learning platforms for M&E– e.g. Planet pages (Intranet), Workplace.
• Develop, promote and embed learning processes and practices across offices
• Contribute to drafting learning papers that capture lessons from Plan International’s work in order to inform the ongoing development of M&E in Plan International offices
• Input into the development of Plan International case studies, to showcase insights and instances of success and failures in order to ensure ongoing learning
• Co-ordinate the Global M&E Group so that staff are connected with one another to continuously improve its M&E practice and build a reputation for quality work
• Participate in initiatives, technical networks and communities of practice that aim to share lessons, good practices on M&E and learning.
• Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility.
• This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

KEY RELATIONSHIPS

• AOGD Hubs, including the Hub/Practice Leads to drive forward the further development and implementation of Plan International’s global results and indicators
• Global Hub MERL department
• Regional M&E Specialists
• Colleagues from the Gender Transformative Policy and Practice Department as well as the Delivery, Performance and Accountability Department to support them and keep them appraised on Plan’s M&E approach, standards, tools and system in the application of the Programme and Influence Quality Policy and Procedures and in the use of the PMERL system.
• Colleagues from the Disaster Risk Management Department
• Colleagues from offices from around the Plan federation in the implementation of Plan’s M&E frameworks, system and approach, including Country Offices and Regional Hubs
• Other organisations and forums externally, for coordination, collaboration, learning.

TECHNICAL EXPERTISE, SKILLS AND KNOWLEDGE

Essential

Knowledge

• Expert knowledge on monitoring and evaluation of development work, across a range of technical areas.
• Strong understanding of rights-based development programming, particularly in relation to the major technical areas of Plan’s work.
• Significant experience and a strong understanding of processes, approaches, tools and methodologies that facilitate M&E, and organizational learning, that is up to date with best practices in the sector.
• Strong understanding of the realities of NGO programme management and limitations that impact programme monitoring, evaluation and learning.
• Understanding of different approaches to assessing and reporting NGO programming results, across a wide variety of contexts.
• A theoretical and practical understanding of gender attitudes and power dynamics, including why they exist and how they change, and how these attitudes and dynamics shape MERL approaches and methodologies.

Skills

• Strong analytical and problem-solving abilities
• Able to develop appropriate frameworks, guidelines, tools and templates for improved M&E and implement them at scale
• Able to develop global guidance that is simple and practical for field colleagues to understand and use
• Able to analyse large amounts of data and generate powerful reports and information from them
• Communicating complex technical MERL concepts and terminology in simple language to non-experts.
• Writing in plain English
• Strong collaboration skills, able to build cooperation and negotiate compromises.
• Strong attention to detail
• Proven experience of using online technology for communication and learning
• Fluent in English

Behaviours

• Listens to and consults with others with genuine curiosity and interest to learn
• Co-creates with diverse staff across the organisation
• Demonstrates genuine curiosity and enthusiasm to find win-win solutions when facing challenges and ambiguity
• Facilitates joint understanding and the development of good practices
• Inspire trust and support from others
• Promotes innovation and learning
• Takes responsibility for achieving significant results
• Able to build rapport with wide range of groups
• Demonstrably committed to Plan’s goals and values
• Committed to child safeguarding

Desirable

• Specific experience in developing/implementing M&E Frameworks focused on climate change
• Strong understanding of M&E in humanitarian preparedness and response programming
• Capacity in French and/or Spanish will be an advantage.

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DIMENSIONS OF THE ROLE

• The role will be a roving advisor and project manager to local countries, assisting Country Office Human Resources/People & Culture departments in evaluations and salary and benefits design and management.
• The role holder will be expected to lead small teams in country or to work alone on implementing the Total Reward project in countries. Assistance and support is provided by Country Office HR/P&C and by the Global Reward Team.

ACCOUNTABILITIES

Project Management

• Work with the Country Directors, Global Reward and HR Teams to agree on country specific timelines
• Design country project plans for job mapping and job evaluation, design of salary scales and benefits design
• Design implementation plans and communications with local HR teams
• Provide regular updates of the assignment to the team through reports.

Job Evaluation and Salaries (Phase 1)

• To facilitate and support the local People & Culture teams in WACA, MEESA and APAC to develop local capacity in Hay methodology
• Decide how decisions about the evaluation will be made
• Scope the evaluation and manage development of the evaluation work plan including logistics
• Contribute to evaluation guidelines to supplement Hay methodology, to take account of complexity, size of operation in country and align jobs to enable quality evaluations accordingly;
• Draft and update role descriptions in line with Plan standards and templates;
• Evaluate roles in all countries according to Hay methodology and additional guidelines;
• Construction of salary scales in all countries, using salary data from Birches and local salary survey providers;
• Contribute current Plan salary data to Birches and to other salary survey providers;
• Analysis of current salaries vs market data and new salary scales;
• Recommendations for salary adjustments to bring local salaries into line with salary scales and within budget guidelines;
• Communication of progress to staff, senior managers and regional leadership teams;
• Provide quality control/validation of the job evaluations undertaken to ensure consistency of evaluations across and within regions.
• Benefits and Wellbeing (Phase 2)
• Assist with implementation of global benefits standards;
• Assist Global Reward Team with implementation of worldwide Employee Assistance Programme(s);
• Design new, and modify existing, employee benefit plans to meet Plan International global standards;
• Implement appropriate employee benefit plans in country;
• Negotiate fair terms with external benefit providers;
• Communicate with and educate staff on benefits.
• Contract and Employment Conditions (Phase 3)
• Assist the Global Reward Team with design and standardisation of appropriate contracts for national staff, international staff, short term and long term secondees and other employment types.

General

• Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility.
• This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

KEY RELATIONSHIPS

Internal

• Regional HRBPs and Country Directors, Finance
• Global Reward Team
• Country HR Teams
• Business Unit Managers and Directors

External

• Salary survey providers
• Korn Ferry Ltd (Hay methodology)
• Benefit providers and consultants
• Government departments, eg Tax authorities

TECHNICAL EXPERIENCE, SKILLS AND KNOWLEDGE

Essential

• In-depth demonstrable experience in job evaluation using the Hay methodology;
• Extensive experience in benchmarking products and services across Talent & Rewards;
• Knowledge and appreciation of reward practices ideally across multiple georgraphies
• Experience in the design, implementation and communication of salary structures, employee benefits and related issues;
• Excellent negotiation, representation skills and the ability to work comfortably with diverse staff in challenging contexts
• Fluency in English, written and spoken;
• Expertise in Microsoft Excel.

Desirable

• Experience in implementing job evaluation outcomes in non-profits;
• Knowledge of legal practices and application of tax rules related to reward structuring;
• Knowledge of French language, written and spoken.

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About You

• The successful candidate will be a strong communicator, both in written and spoken communications
• and have proven experience in the design and development AND/OR the delivery of training for Monitoring and Evaluation in the Development/Humanitarian sector.

Additionally, they will also:

• Have proven experience in developing digital learning materials (e.g. videos, eLearning, downloadable reference guides) AND/OR facilitation skills and experience – including both face-to-face and virtual facilitation
• Have the ability to work quickly, accurately and independently
• Have consultative skills
• Be well-organised with the ability to manage multiple priorities
• Have working level of competency in MS Office (particularly Word, PowerPoint and Excel)
• Have working level of competency in a virtual meeting/training tool (e.g. MS Teams, Blackboard Collaborate, Webex)
• Have knowledge of monitoring and evaluation processes, practice and methods
• Have application of diversity and inclusion principles within training