Careers at Avenue Healthcare

Job Objective/Purpose

To ensure that all services rendered are billed appropriately per patient episode and that all requisite documentation is collated with invoices and claims forms before being processed for onward transmission to insurance companies.

Key Responsibilities

• To ensure that all services rendered are billed appropriately per patient per episode
• Ensure all smart cards are run and invoices are signed by clients
• Ensure bills are as per the set limits by the insurance and if they surpass, seek approval
• Seek pre-authorizations from various insurances
• Ensure patients are billed under correct insurance schemes
• Ensure all claims forms are collected from various department, sick sheets and relevant invoices are attached, and they are complete (diagnosis, doctor’s and patient signature, stamped).
• Prepare and dispatch insurance and direct credit invoices to the accounts receivable team within the stipulated deadlines
• Ensure all OP bills are finalized in the hospital information system
• Filling of supporting documents
• Maintain client/patient privacy and confidentiality at all times.
• Client satisfaction - ensure client satisfaction through quality of service, communication, feedback and escalation of any unresolved issues to your respective line manager.
• Ensure accurate billing.
• Timely finalization and dispatch of invoices.
• Proper documentation and records maintenance.

Person Specification

• Bachelors Degree in Commerce with CPA II.
• Minimum 2 years experience.
• Strong interpersonal and communication skills
• Attention to detail
• Customer focus.

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Job Objective/ Purpose:

• Responsible for collecting patient feedback, managing service queues to ensure efficiency, and assisting patients throughout their hospital experience by providing guidance, addressing concerns, and facilitating seamless service delivery..

Key Responsibilities:

• Welcoming patients and visitors upon arrival, ensuring they feel comfortable and attended to while providing guidance to appropriate service areas based on their needs, and offer step-by-step directions, to help them navigate the hospital premises with ease.
• Manage the issuance of service tickets by assisting clients through the queuing process while overseeing and monitoring service queues to enhance efficiency, reduce wait times, and smooth flow of operations.
• Provide clear guidance to clients on completing the patient feedback collection form, explaining rating criteria, checkbox, and ensuring valuable input is received for service improvement.
• Ensure that patients fully understand their options and the necessary processes while offering guidance on accessing specific departments, medical specialists, or administrative services to enhance their overall experience within the hospital.
• Promptly and professionally respond to patient inquiries, providing clear and comprehensive information about available services, facilities, and procedures available within the premises.
• Promptly relay any service-related issues or delays to patients, providing timely updates and reassurance to ensure transparency and manage expectations.
• Distribute relevant informational materials as needed to educate clients about the hospital’s services, pricing, accessibility, and procedures, helping to promote awareness and facilitate informed decision-making.
• Stay informed about the schedules of various specialist clinic days and work closely with the booking coordinator to provide accurate appointment dates and assist patients in scheduling their consultations.
• Conduct daily rounds in the inpatient department to gather real-time feedback on any complaints or concerns and communicate these issues to the relevant HODs with recommendations on effective solutions to address and resolve them.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

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JOB DETAILS

Key Responsibilities

• 1.Meal Preparation, Planning and Service
  • Cooking food according to the given recipes and menus using a range of methods (i.e. baking, braising, frying, roasting or steaming)
  • Ensures that each meal leaving the kitchen is checked for quality, quantity, presentation, correct temperature, served on time and per the patient’s request.
  • Preparing food to meet special dietary requirements e.g. (low calorie, high calorie, diabetic)
  • Serve patient meals and ensure that service is professional, discreet and personalized.
  • Ensuring that plates and cutlery are cleared and collected from the wards and offices in good time.
  • Ensuring that food is items are correctly so that wastage is kept to a minimum.
  • Responding quickly to special patient needs (e.g. Post-operative & maternity food requests).
• Cleaning and Infection Control
  • Cleaning food preparation areas and equipment and ensuring that laid out infection control. procedures are followed.
  • Making sure that the kitchen and its environs are hygienic.
  • Following the "clean as you go" principal
  • Ensuring that the non-daily cleaning schedules are adhered to.
• Personal Hygiene
  • Maintain the highest standards of personal hygiene and dress. Wearing the correct, clean uniform at all times.
  • Ensuring that he / she undergoes food handler’s exams every six months.
• Reporting any breakages, equipment malfunctions and faults to the Head of Catering.
• Maintain client and patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Diploma/Higher Diploma in Food Production/Culinary Arts.
• Not less than 2 years’ experience as a Cook.
• Excellent interpersonal and communication skills.
• Attention to detail.

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Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

Key Responsibilities:

• Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
• Processing admissions and clearing the patient on discharge.
• Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
• Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
• Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.
• Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• 9.Maintain patient privacy and confidentiality at all times.
• 10.Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible