Careers at d.light

Position Description

• The incumbent will be responsible for ensuring delivery of retention objectives by planning and managing all territory customer retention activities with a view to enhancing customer experience and collections.

R&Rs

• Ensure recruitment & productivity of collection officers
• Drive collections and repossessions (where applicable) in accordance with the set guidelines
• In partnership with retention teams, come up with standard FAQ’s and approach to campaigns to be achieved
• Plan and optimize resources needed to meet company defined service standard
• Conduct Real-time monitoring on a continuous basis and coaching of COs
• Provide hands-on support and guidance to the teams ensuring they deliver the required customer experience, quality of service and retention campaign targets
• Communicate, monitor and maintain performance standards
• Identify areas for development to ensure continuous improvement
• Ensure resolution of escalated customer queries and complaints as per defined escalation protocol
• Identify opportunities to improve product and service offerings based on the voice of the customer
• Contribute and identify areas for improvement and enforcement of processes and procedures;
•  Identify, accumulate and analyze statistics that reflect on team’s performance
• Continuously assess the technical competence of the team and take steps to develop their knowledge and skills for effective service delivery
• Provide regular defined reports and initiatives to improve performance
• Develop and maintain motivation plans to enhance productivity of teams and morale
• Attend regular meetings to discuss performance, challenges and remedial plans vs. Voice of customer needs

KPIs

• Collections
• Infrastructure
• People

Requirements

Desired Skills and Experience

• Minimum degree in social sciences or a business-related field
• An additional Credit Risk Management focused qualification and/or Customer Services Management qualification will be an added advantage
• 3 years+ of working experience in a credit risk management/or Credit Control or in the Service Industry with some supervisory level exp.
• Excellent interpersonal skills and Ability to motivate to produce results
•  Excellent oral and written communication skills
• Dependability and adaptable
• Multi-tasking skills and good administrative ability
• Coaching, Mentoring and leadership
• Written and Verbal communication (letter writing, report writing)
• Computer skills (MS Word, Excel, PowerPoint)
• Problem solving and decision making
• Team player
• Self-Driven and open to change
• Planning and organizing
•  Attention to detail

go to method of application »

Roles & Responsibilities

• Create awareness in the designated geography and aid in direct selling for our retail outlets.
• Recruit and manage quality Solar Energy Promoters as per the given targets
• Prospect new customers and constantly expand the business
• Manage the regional outlet sales agents and ensure sales targets are achieved by pushing stock out to assigned outlets.
• Monitor sales data and keep up to date with current market trends and customer needs which includes customer queries and complaints.
• Ensure availability of stock in all outlets.
• Focus on activating new channels – Experience Centers, Phone shops, and Retail Distributors
• Relationship building between d.light and clients.
• Identify and monitor all competitive activities within the territory.
• Implement the d-light Route to Market.
• Ensure quality customers are onboarded and delinquency is maintained below the specified percentage.
• Review and assess new customers on-boarded within their area of jurisdiction for quality of payments to ensure the portfolio health is within the defined threshold.
• Evaluate and study high-risk accounts and analyze all customer payment patterns within their area of jurisdiction to drive compliance as per defined risk and quality of Sales processes by taking the necessary remedial actions to cause-correct customers behind their payment schedules.
• Ensure stock / Inventory management is done within the acceptable and laid down procedures and expectations at every stock location under jurisdiction.
• supervise the stocking and safety of d.light stock with the SEPs to ensure desired approved minimum stock levels at all times
• Follow up on outstanding payments from customers and ensure timely settlement.
• Ensure the assigned tools of trade are well maintained and used to perform company work as per the laid down policies and procedures.
• Any other duties that may be assigned from time to time.​

KPIs

• Sales Target Achievement
• Collection Target Achievement
• Recruitment and Management of SEPs & ECs
• Stock Availability and Inventory Management

Requirements

Desired Skills and Experience 

•  At least 1-3 years of sales experience with a demonstrable and successful sales track record
• A Degree or Higher Diploma in Sales and marketing, or any business-related field
• Relevant industry background in the renewable energy or solar industry will be an added advantage.
• Experience working in a rapid sales growth environment.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills including the ability to build rapport with customers quickly and people at all levels.
• A valid Kenya motorbike riding license.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
• Competency in Microsoft applications including word, excel and outlook.
• Passion for social enterprise, development of people and environmental benefits

go to method of application »

Roles & Responsibilities

• Create awareness in the designated geography and aid in direct selling for our retail outlets.
• Recruit and manage quality Solar Energy Promoters as per the given targets
• Prospect new customers and constantly expand the business
• Manage the regional outlet sales agents and ensure sales targets are achieved by pushing stock out to assigned outlets.
• Monitor sales data and keep up to date with current market trends and customer needs which includes customer queries and complaints.
• Ensure availability of stock in all outlets.
• Focus on activating new channels – Experience Centers, Phone shops, and Retail Distributors
• Relationship building between d.light and clients.
• Identify and monitor all competitive activities within the territory.
• Implement the d-light Route to Market.
• Ensure quality customers are onboarded and delinquency is maintained below the specified percentage.
• Review and assess new customers on-boarded within their area of jurisdiction for quality of payments to ensure the portfolio health is within the defined threshold.
• Evaluate and study high-risk accounts and analyze all customer payment patterns within their area of jurisdiction to drive compliance as per defined risk and quality of Sales processes by taking the necessary remedial actions to cause-correct customers behind their payment schedules.
• Ensure stock / Inventory management is done within the acceptable and laid down procedures and expectations at every stock location under jurisdiction.
• supervise the stocking and safety of d.light stock with the SEPs to ensure desired approved minimum stock levels at all times
• Follow up on outstanding payments from customers and ensure timely settlement.
• Ensure the assigned tools of trade are well maintained and used to perform company work as per the laid down policies and procedures.
• Any other duties that may be assigned from time to time.​

KPIs

• Sales Target Achievement
• Collection Target Achievement
• Recruitment and Management of SEPs & ECs
• Stock Availability and Inventory Management

Requirements

Desired Skills and Experience 

•  At least 1-3 years of sales experience with a demonstrable and successful sales track record
• A Degree or Higher Diploma in Sales and marketing, or any business-related field
• Relevant industry background in the renewable energy or solar industry will be an added advantage.
• Experience working in a rapid sales growth environment.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills including the ability to build rapport with customers quickly and people at all levels.
• A valid Kenya motorbike riding license.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
• Competency in Microsoft applications including word, excel and outlook.
• Passion for social enterprise, development of people and environmental benefits

go to method of application »

Roles & Responsibilities

• Create awareness in the designated geography and aid in direct selling for our retail outlets.
• Recruit and manage quality Solar Energy Promoters as per the given targets
• Prospect new customers and constantly expand the business
• Manage the regional outlet sales agents and ensure sales targets are achieved by pushing stock out to assigned outlets.
• Monitor sales data and keep up to date with current market trends and customer needs which includes customer queries and complaints.
• Ensure availability of stock in all outlets.
• Focus on activating new channels – Experience Centers, Phone shops, and Retail Distributors
• Relationship building between d.light and clients.
• Identify and monitor all competitive activities within the territory.
• Implement the d-light Route to Market.
• Ensure quality customers are onboarded and delinquency is maintained below the specified percentage.
• Review and assess new customers on-boarded within their area of jurisdiction for quality of payments to ensure the portfolio health is within the defined threshold.
• Evaluate and study high-risk accounts and analyze all customer payment patterns within their area of jurisdiction to drive compliance as per defined risk and quality of Sales processes by taking the necessary remedial actions to cause-correct customers behind their payment schedules.
• Ensure stock / Inventory management is done within the acceptable and laid down procedures and expectations at every stock location under jurisdiction.
• supervise the stocking and safety of d.light stock with the SEPs to ensure desired approved minimum stock levels at all times
• Follow up on outstanding payments from customers and ensure timely settlement.
• Ensure the assigned tools of trade are well maintained and used to perform company work as per the laid down policies and procedures.
• Any other duties that may be assigned from time to time.​

KPIs

• Sales Target Achievement
• Collection Target Achievement
• Recruitment and Management of SEPs & ECs
• Stock Availability and Inventory Management

Requirements

Desired Skills and Experience 

•  At least 1-3 years of sales experience with a demonstrable and successful sales track record
• A Degree or Higher Diploma in Sales and marketing, or any business-related field
• Relevant industry background in the renewable energy or solar industry will be an added advantage.
• Experience working in a rapid sales growth environment.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills including the ability to build rapport with customers quickly and people at all levels.
• A valid Kenya motorbike riding license.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
• Competency in Microsoft applications including word, excel and outlook.
• Passion for social enterprise, development of people and environmental benefits

go to method of application »

Roles & Responsibilities

• Create awareness in the designated geography and aid in direct selling for our retail outlets.
• Recruit and manage quality Solar Energy Promoters as per the given targets
• Prospect new customers and constantly expand the business
• Manage the regional outlet sales agents and ensure sales targets are achieved by pushing stock out to assigned outlets.
• Monitor sales data and keep up to date with current market trends and customer needs which includes customer queries and complaints.
• Ensure availability of stock in all outlets.
• Focus on activating new channels – Experience Centers, Phone shops, and Retail Distributors
• Relationship building between d.light and clients.
• Identify and monitor all competitive activities within the territory.
• Implement the d-light Route to Market.
• Ensure quality customers are onboarded and delinquency is maintained below the specified percentage.
• Review and assess new customers on-boarded within their area of jurisdiction for quality of payments to ensure the portfolio health is within the defined threshold.
• Evaluate and study high-risk accounts and analyze all customer payment patterns within their area of jurisdiction to drive compliance as per defined risk and quality of Sales processes by taking the necessary remedial actions to cause-correct customers behind their payment schedules.
• Ensure stock / Inventory management is done within the acceptable and laid down procedures and expectations at every stock location under jurisdiction.
• supervise the stocking and safety of d.light stock with the SEPs to ensure desired approved minimum stock levels at all times
• Follow up on outstanding payments from customers and ensure timely settlement.
• Ensure the assigned tools of trade are well maintained and used to perform company work as per the laid down policies and procedures.
• Any other duties that may be assigned from time to time.​

KPIs

• Sales Target Achievement
• Collection Target Achievement
• Recruitment and Management of SEPs & ECs
• Stock Availability and Inventory Management

Requirements

Desired Skills and Experience 

•  At least 1-3 years of sales experience with a demonstrable and successful sales track record
• A Degree or Higher Diploma in Sales and marketing, or any business-related field
• Relevant industry background in the renewable energy or solar industry will be an added advantage.
• Experience working in a rapid sales growth environment.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills including the ability to build rapport with customers quickly and people at all levels.
• A valid Kenya motorbike riding license.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
• Competency in Microsoft applications including word, excel and outlook.
• Passion for social enterprise, development of people and environmental benefits