Jobs at AirtelTigo

• The successful candidate will join as a Head of Ethics, Compliance and Business Continuity in the Ethics and Compliance Department.
• (S)He will report to the Chief Executive officer and will be responsible for implementing and monitoring the local compliance strategy with particular emphasis on third party due diligence, Sponsorships, donations and interactions with government officials.
• The job holder will also be responsible for establishing and maintaining a Business Continuity Management System and a Crisis Management Plan (according to AirtelTigo Policy and Standards), in order to ensure all business-critical services and processes are identified and recovered in the event of a declared disaster, while coordinating the crisis managing process.

Key Responsibilities

• Report to the Chief Executive Officer and supports the business in the effective implementation of the Compliance and Ethics program.
• Responsible for the effective implementation and execution of the Compliance Due Diligence Process for screening of suppliers, M&A partners, agents, and other third-party representatives as per global guidelines
• Provide advice and guidance to local management on how to avoid or manage situations of risk, especially for third party interactions (suppliers, agents, government officials).
• Ensure effective monitoring of the performance of the Compliance Program in the local operations, taking appropriate steps to recommend improvements to its effectiveness.
• Track compliance KPIs on local efficiency and effectiveness of the Corporate Compliance Program.
• Perform periodic checks of high-risk compliance areas within the business, identify gaps and recommend actions to address the gaps identified.
• Work in a collaborative manner to ensure alignment between the Compliance Function and the business units in the local operation, and internalization of compliance objectives throughout the organization.
• Review the local operations’ planned activities and transactions to ensure that business is being conducted in an ethical and legal manner and that policies and procedures are followed to reduce the risks of non-compliance with laws and regulations.
• Works closely with the MFS AML officer and is responsible for managing and maintaining the company’s AML obligation regarding supervision and reporting requirement
• Ensures the AML program is up to date with all regulatory changes.

Business Continuity

• Establish BCM policy, objectives, targets, controls, processes, and procedures relevant to managing risk and improving preparedness and continuity in order to deliver results that align with the organizations overall policies and objectives.
• Establish Loss Prevention program including standards and processes oriented to improve business resilience through the organization and aligned with business risk appetite.
• Develops and implements a strategic and comprehensive enterprise business continuity, risk management and Crisis Management program to provide business resilience in the presence of a disaster or disruption, in compliance with acceptable levels of risk, business policies and under the BCM framework defined.
• Implement standards and plans defined, as well as remediation measures identified for LPS and BCM improvement.
• Provide subject matter expertise to executive management on business continuity and crisis management standards and best practices, such as ISO 22301, ISO 31000, ISO 27001, CobiT 5 and ITIL.
• Reporting and oversight of remediation efforts, to management for review, in order to determine and authorize actions for remediation and improvement. This should be done always after assessments, testing, or activations of plans / controls in place
• Develop business-relevant metrics to measure the efficiency and effectiveness of the BCM program.

Required Qualification and Experience

• Bachelor’s degree in a legal or business-related field
• MBA in Management, preferable
• Minimum of Seven (7) years of proven experience of compliance in an international company with local presence in emerging markets preferably within the Telecoms industry as well as BPO experience is required
• Up-to-date knowledge of current and emerging legislation, standards and regulations as well as compliance monitoring techniques, including UK Bribery Act, US Foreign Corrupt Practices Act, AML regulations and other international and local laws.
• Previous experience in all facets of risk management (business continuity, crisis management, disaster recovery, and privacy & information security) desired with a concentration in Disaster Recovery.
• Understanding of current recovery solutions
• Must know elementary IT network principles.
• Familiarity with business continuity program life cycle plans and source deliverables (e.g., risk assessments, continuity planning) is essential.
• Proven experience of reviewing and assessing an international compliance framework.
• Ability to articulate and implement understandable, layperson-friendly recommendations for the development and enhancement of the compliance function and framework.
• Demonstrated success and on-the-ground experience as a senior compliance professional with close working experience with the Senior Management teams.
• Self-motivated, team oriented, innovative analytical thinker with a passion for driving results, and strong sense of personal accountability.
• Demonstrated ability to collaborate effectively, and work as a team with various stakeholders,
• A demonstrable knowledge of operational, financial, quality assurance, human resources, legal and statutory procedures and regulations.
• An individual with a solutions-oriented, can-do attitude who challenges status quo and takes on responsibility for simplifying existing methodologies or defining new ones.

CORE COMPETENCIES

• Written and verbal Communication Skills
• Project Management
• Risk Management methodology
• Designing and delivering training
• Compliance investigations
• An understanding of Company’s commercial priorities is highly desirable.
• Objectivity, Integrity, High Energy
• Strong Interpersonal Skills & People Centric.

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• The successful candidate will join as a Manager for HVC - SME in the AirtelTigo Business Department. (S)He will report to the Sales Manager HVC - SME and will safeguard and grow revenue from allocated HVC - SME Accounts nationally through account planning and opportunity management and relationship building, to meet annual targets for sales and revenues, profitability, and customer satisfaction.

Key Responsibilities

• Provide account data to the Sales Manager for developing a sales plan and monitoring its implementation.
• Leadership/membership of virtual account teams to meet targets for profitability and revenues.
• Develop contact strategies and account development plans (ADP) for each of the allocated accounts.
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Exercise thought leadership at Board level within the HVC-SME and allocated accounts, demonstrating an understanding of the business strategies and communications dependencies of the customer and presenting the compelling value proposition of AirtelTigo Business
• Identify sales training and development needs and manage skills enhancement for self and the virtual account team.
• Ensure integrated channel management, supported by appropriate systems such as CRM; use knowledge management to increase the professionalism of account management.
• Full integration of quality management processes within all sales activities for the allocated accounts, ensuring effective deployment on a day-to-day basis.
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded.
• Provide sales performance data to support management decision-making.
• Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
• Maintain effective working relationships with internal and external suppliers and with account teams in AirtelTigo Ghana Head Office.

Required Qualification and Experience

• Business studies degree or equivalent
• Three (3) years’ experience of sales/account management in an enterprise solutions/SME environment (preferably in Telecoms)
• Consultative-based selling skills
• At least 2 years driving experience.

CORE COMPETENCES

• Contribute to the AirtelTigo Business sales strategy and decision-making processes, providing relevant inputs.
• Detailed understanding of the enterprise solutions needs of the HVC-SME.
• Ability to exercise "thought leadership" throughout AirtelTigo Business and HVC-SME
• Self-motivated and self-starting, with the resilience to drive sales opportunities through to their final
• successful conclusion leveraging on excellent communication, presentation, and negotiation skills.
• A solid commercial understanding of how Enterprise Sales products can be applied to create commercial value in customers’ businesses.
• Ability to effectively represent AirtelTigo Business Solutions.
• Ability to lead and manage a virtual account team, motivating others to achieve targets.
• Analytical thinker who can plan/execute action to exploit sales opportunities.
• Ability to present compelling business cases for resource investment into developing customized solutions for HVC-SME.
• Utmost professional integrity

KEY KPIs

• Total revenue target
• Base revenue management
• Achieve acquisition target
• Customer satisfaction target

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• The successful candidate will join as a Sales Manager for Public Sector in the AirtelTigo Business Department. (S)He will report to the Director for AirtelTigo Business Sales and will lead a team to implement enterprise sales strategy and plan to grow revenue and sales order values for Public Sector accounts. (S)He will also lead team to safeguard and grow revenue from allocated Public Sector accounts nationally through account planning and opportunity management and relationship building to meet annual targets for sales and revenues, profitability, and customer satisfaction.

Key Responsibilities

• Provide account data to the Director, B2B Sales for developing a sales plan and monitoring its implementation
• Leadership of account and virtual teams to meet targets for profitability and revenues.
• Develop contact strategies and account development plans (ADP) for sector allocated.
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Exercise thought leadership at Board level within the allocated accounts, demonstrating an understanding of the business strategies and communications dependencies of the customer; and presenting the compelling value proposition of AirtelTigo Business.
• Identify sales training and development needs and manage skills enhancement for team and virtual account team.
• Identify sales training and development needs and manage skills enhancement for team and virtual account team.
• Ensure integrated channel management, supported by appropriate systems such as CRM; use knowledge management to increase the professionalism of account management.
• Full integration of quality management processes within all sales activities for the allocated accounts, ensuring effective deployment on a day-to-day basis.
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded.
• Provide sales performance data to support management decision-making.
• Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
• Maintain effective working relationships with internal and external suppliers and with account teams within the business.

Required Qualification and Experience

• Minimum of a degree in Business Studies degree or equivalent
• Minimum of 6 years’ experience of sales /account management in an enterprise solutions environment (preferably in Telecoms)
• Consultative-based selling skills
• Proven leadership abilities in a corporate turn-around environment.
• A good understanding of Solution Sales in a Competitive Telecommunication   Environment.
• Ability to input into "thought leadership" throughout Enterprise Business and customer organizations

CORE COMPETENCES

• Ability to understand the needs of employees and to apply best practice people management techniques to ensure a motivated and productive work force.
• Ability to present compelling business cases for capital investment in AirtelTigo Business Sales Department.
• Ability to set stakeholder expectations relating to business performance and to meet these expectations.
• Ability to collaborate with teams and lead teams to achieve business objectives.
• Motivated and self-starting, with the resilience to drive sales opportunities through to their final successful conclusion.
• A solid commercial and operational understanding of how AirtelTigo Business products can be applied to create commercial value in customer businesses.
• Ability to effectively represent AirtelTigo Business at every level.

KEY KPIs

• Total revenue target
• Base revenue management
• Achieve acquisition target
• Customer satisfaction target

go to method of application »

• The successful candidate will join as a Shop Manage in the Customer Experience department. (S)He will report to the Retail Manager and will manage AirtelTigo shops to ensure superior customer service as well as driving revenue growth. The Job holder will also supervise and coordinate the work efforts of the shop executives by ensuring professional and courteous support to customers.

Key Responsibilities

• Working closely with Retail Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.

People

• Responsible for performance management of owned shop employees.
•  Provide coaching, recommend and supervise training for team members.
• Enforce and track process adherence of all customer experience employees in the shop.
• Participate in all trainings and personal development exercises.
•  Provide team briefing and coaching programs to enhance service delivery.

Process 

• Manage customer experience deliverables, standards, processes, service levels and compliance in the store.
• Supervise health of acquisitions and ensure compliance on activations.
• Manage and ensure availability of products/devices in the shop.
• Responsible for driving enhanced customer experience in the shop.
• Responsible for team engagement.

Customers

• Ensure that L2 and L3 tickets are handled according to defined SLAs.
• Drive customer engagement initiatives in the store.
• Ensure good ratings on T-NPS and CES

Required Qualification and Experience

• A Bachelor’s degree from a recognised institution
• 2-4 years of experience in retail operations and management.

  CORE COMPETENCIES

• Excellent knowledge in retail operations management
• Excellent analytical and problem-solving skills
• People management skills
• Excellent planning skills
• Excellent interpersonal skills
• Excellent and effective communication skills, both orally and in writing
• Strong coaching skills
• Culture sensitivity

Key KPIs

• Shop profitability
• T-NPS
• CES
• MFS, Data and Gross Adds acquisition