Job Openings at Canonical

About the job
This role is an opportunity for a technologist with a passion for Linux and Customer Success to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. 
If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

What is a Linux Support Engineer?

• We solve challenging technical problems. 
• From not-seen-before kernel crashes to configuration issues to root cause analysis, we provide an expert level of support and satisfaction to our customers.
• We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Benefits:

• Work from home - take back those commuting hours and save those vehicle/transit costs!
• Get paid to help improve open source software.
• Possibility of international travel, up to 4 weeks a year.
• Daytime working hours - keep that work/life balance.
• Swap days add schedule flexibility when needed.
• Time off for conferences.
• Talent development program.
• Initial mentoring program to bring up to speed on needed technologies.
• Additional mentoring opportunities with some of the best in Linux, OpenStack, and more.
• Study time and expenses for obtaining relevant certifications.

Requirements:

• Excellent verbal and written communication skills in English.
• Bachelors degree, ideally within STEM related disciplines.
• Ability to pass a background check
• Experience supporting Linux systems including experience in:
• Virtualisation - especially with KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage - especially with Ceph, Swift, XFS, ZFS, btrfs.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Linux integration with other environments (authentication/directory services, network file systems, etc.)
• Cloud computing (provisioning, monitoring, orchestration, etc.)
• Troubleshooting experience:
• Basic reading of stack traces to be able to search for duplicates, escalate to correct team.
• Understand OS and Application level bugs and advise on next steps
• Programming fundamentals in any language.

Customer support experience:

• Know how to adapt your speech depending on your audience.
• Communicate clearly: setting the right expectations, providing timely status updates, and clearly explaining necessary steps.
• Not getting too attached to a technical problem to not be able to let go or see the bigger picture.

Challenges:

• Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
• Work to resolve complex customer problems related to Canonical's wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical's distributions of OpenStack and Kubernetes, and more.

Ownership of results: 

• Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timelines for a fix.

Background check required

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About the job
Job Summary:
We are recruiting a German speaking Sales Development Representative to join our Enterprise Development team. This is a role where salary depends on quarterly achievements with bonuses paid for over achievement. The goal will be to overachieve quarter in, quarter out.

As a Sales Development Representative you will:

• Handle inbound customer inquiries across all channels (email, phone, chat)
• Execute various outbound sales & marketing campaigns
• Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities
• Collaborate across multiple teams and with senior stakeholders in order to drive results
• Work directly with marketing, collaborating on new campaigns and improving existing ones
• Research information about prospective customers using available resources
• Maintain a multi-million pound pipeline
• Identify prospects and market trends through a combination of outbound techniques
• Help define the processes and policies for the team, maintaining current operations whilst reporting/suggesting changes needed
• Liaise with new and existing customers, setting up and attending meetings whilst actively account mapping to identify new opportunities
• Accurately create, update, maintain and nurture leads an opportunities globally

The Successful Sales Development Representative will have:

• Bachelor's degree required, 2:1 minimum from a good university
• Fluency in English and in German
• Experience in telephone sales or telemarketing preferred, but not required
• Passion for technology
• Verbal and written communication skills
• Result driven with the mentality to always exceed targets
• Persistence & perseverance
• Customer service
• Motivation for sales

What Canonical Offers:

• Supported Learning and Development in technology & sales
• Comprehensive Private Health including Dental cover
• Annual Compensation Review
• Recognition Rewards
• Priority Pass for travel
• Flexible working option

go to method of application »

About the job
Job Summary:
We are recruiting a German and / or Dutch speaking Sales Development Representative to join our Enterprise Development team. This is a role where salary depends on quarterly achievements with bonuses paid for over achievement. The goal will be to overachieve quarter in, quarter out.

As a Sales Development Representative you will:

• Handle inbound customer inquiries across all channels (email, phone, chat)
• Execute various outbound sales & marketing campaigns
• Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities
• Collaborate across multiple teams and with senior stakeholders in order to drive results
• Work directly with marketing, collaborating on new campaigns and improving existing ones
• Research information about prospective customers using available resources
• Maintain a multi-million pound pipeline
• Identify prospects and market trends through a combination of outbound techniques
• Help define the processes and policies for the team, maintaining current operations whilst reporting/suggesting changes needed
• Liaise with new and existing customers, setting up and attending meetings whilst actively account mapping to identify new opportunities
• Accurately create, update, maintain and nurture leads an opportunities globally

The Successful Sales Development Representative will have:

• Bachelor's degree required, 2:1 minimum from a good university
• Fluency in English and in German and / or Dutch
• Experience in telephone sales or telemarketing preferred, but not required
• Passion for technology
• Verbal and written communication skills
• Result driven with the mentality to always exceed targets
• Persistence & perseverance
• Customer service
• Motivation for sales

What Canonical Offers:

• Supported Learning and Development in technology & sales
• Comprehensive Private Health including Dental cover
• Annual Compensation Review
• Recognition Rewards
• Priority Pass for travel
• Flexible working option