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  • Posted: Mar 24, 2023
    Deadline: Apr 15, 2023
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    The Luminos Fund was founded to ensure children everywhere get a chance to experience joyful learning, especially those denied an education by poverty, conflict, and discrimination.
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    Monitoring & Evaluation Manager

    DUTIES AND RESPONSIBILITIES

    Capacity Building

    • Deliver training on data management to Luminos country teams, partners, and teachers to ensure data integrity across projects.
    • Provide hands-on coaching to Luminos country teams and partners on data collection, verification, cleaning, and analysis.
    • Tailor training and coaching approaches to diverse settings, including audiences who use paper-based tools and have no experience with or access to technology.

    Data Management

    • Refine existing data management practices and institute new processes to support program data collection.
    • Identify and pilot creative ways to collect relevant, timely, accurate, and complete program data in low-resource and low-technology settings.
    • Collaborate with Luminos country teams and partners to drive smooth data collection and review processes.

    Monitoring and Evaluation

    • Support the development of project monitoring and evaluation plans, including the theories of change, selection and measurement of key indicators, data collection and management processes, and reporting procedures.
    • Provide input into the design and implementation of external evaluations, such as EGRA/EGMA and randomized controlled trials.
    • Ensure lessons learned are integrated into the projects and shared with relevant stakeholders across Luminos.

    REQUIRED EXPERIENCE

    • Bachelor’s degree required. Master’s degree preferred. At least one degree in Computer Science, Data Analytics, or a related field.
    • 3+ years of relevant work experience with increasing levels of responsibility, including experience in training and coaching on data management tools and processes.
    • Proficient in data collection, verification, cleaning, and analysis with advanced skills in Microsoft Excel and other data management tools (e.g., ODK).
    • Thorough understanding of basic statistical methods (e.g., hypothesis testing, linear regression, logistic regression).
    • Experience in a startup environment, and building something from nothing, is strongly desired.
    • Fluent in written and spoken English.

    CORE ATTRIBUTES

    • Belief and demonstrated passion for the mission, vision, and values of the Luminos Fund.
    • Impeccable integrity and a can-do attitude.
    • Readiness to problem solve creatively on a myriad of fronts and go above and beyond to deliver optimum success.
    • Natural affinity for technology and a love of data.
    • Team player, with a belief in the power of positivity and appreciative inquiry.
    • Passion for unlocking the very best from diverse constituents, partners, and colleagues.
    • Innate sense of responsibility for delivery of quality work, even in adverse circumstances.
    • Self-motivated, with the ability to work independently in challenging international contexts.
    • Belief that success lies in the details.

    The Luminos Fund is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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    Senior Director of Programs

    The Luminos Fund is looking for an experienced and dynamic Senior Director of Programs to contribute to its rapid growth and expansion. The Senior Director of Programs will ensure that Luminos’ foundational learning programs in different geographies are achieving maximum impact.

    This position calls for an outstanding people manager with technical expertise in teaching and learning. The Senior Director of Programs will oversee the design and delivery of programs in one or more countries. In addition, the Senior Director of Programs will manage technical experts (in curriculum, data, teaching, safeguarding, etc.) who advise and build the capacity of country teams.

    This is a full-time position, preferably based in an African country. The role holder could be based in one of our existing offices in Accra, Addis Ababa, Banjul, or Monrovia, or work remotely from another African country. We would also be open to an individual located outside of Africa provided they were in the GMT-5 to GMT+2 time zones. Reporting to the Vice President of Programs, the Senior Director of Programs will partner closely with Luminos’ other senior program leads and the broader team to ensure the success of our education mission.

    ABOUT THE LUMINOS FUND

    The Luminos Fund (www.luminosfund.org) provides transformative education programs to thousands of out-of-school children, helping them to catch up to grade level, reintegrate into government schools, and prepare for lifelong learning. Working in partnership with community-based organizations, Luminos is scaling up its accelerated learning program to ensure all children have equal access to joyful, foundational learning, especially those shut out of education by crisis, poverty, or discrimination. To date, Luminos has helped over 218,541 children secure a second chance to learn. A registered 501(c)(3) non-profit, Luminos is working in Ethiopia, Ghana, Lebanon, Liberia, and The Gambia.

    Luminos is supported by a range of funding partners, including Cartier Philanthropy, Dubai Cares, Legatum, and UBS Optimus Foundation. Luminos has been recognized for its achievements globally, receiving the 2022 Klaus J. Jacobs Best Practice Prize, the Library of Congress International Literacy Award, the Lipman Family Prize, the WISE Award, and the HundrED Global Innovation Award for the last six years.

    DUTIES AND RESPONSIBILITIES

    Program Development and Management

    • Hold strategic oversight of the Luminos’ programming to support foundational literacy and numeracy programming in one or more countries and providing effective line management and coaching to the country manager.
    • Manage and oversee in-country operational and financial management.
    • Lead program design and work to contextualize program elements (e.g., lesson plans, trainings, and manuals) based on needs and geographies, drawing on Luminos technical experts as required.
    • Scope and launch programs in new geographies.
    • Build and support a framework of continuous learning: drive the program’s monitoring, evaluation, and learning strategy by building on existing internal and external M&E frameworks.
    • Source and develop strong external evaluation partners and ensure the timely delivery of rigorous, accurate, and actionable external evaluations.
    • Manage and mentor a team of technical experts and support them to advise and build capacity within country teams.
    • Capture insights from program design and development in blogs and articles, developed in coordination with the Luminos communications team.

    Staff and Stakeholder Management

    • Plan staffing expansion across country programs in support of aggressive growth goals.
    • Recruit and develop world class talent from a range of different national contexts.
    • Build a strong, diverse team with a wide array of talents, held together by strong core values and ways of working.
    • Manage key in-country relations with various stakeholders, including senior Ministry of Education officials.
    • Source and secure speaking opportunities at major national and international conferences, and represent Luminos with skill, eloquence, and dynamism.
    • Analyze and report on program performance for senior leadership and the Board of Directors.

    Fundraising and Donor Relationship Management

    • Ensure delivery of timely, accurate, and accessible reporting across a range of donor requirements.
    • Expertly steward existing donor relationships, listening closely for unspoken needs, and building a strong sense of connection and ownership of the work through strategic sharing of anecdotes and lessons learned.
    • Source and build new funding relationships; map major funders in key program geographies and lead relationship building and outreach.
    • Manage the drafting of complex program proposals and budgeting in conjunction with the Luminos fundraising and finance teams.

    REQUIRED EXPERIENCE

    • Bachelor’s Degree required; Master’s degree preferred.
    • 10+ years’ of relevant work experience with increasing levels of management responsibility across the business or nonprofit sectors, especially in the Global South.
    • At least one of the following:
      • Proven thought-leader on foundational learning (with expertise in topics such as foundational skills, the learning crisis, phonics-based instruction, learning outcome measurement etc.), and an aptitude for effective and empowering people management.
      • At least 10 years’ experience managing and developing teams, with a tangible track record of exceptional management of people and projects, and an affinity for data and evidence along with a willingness to rapidly build knowledge in key technical areas.

    Within your application, please answer the following questions with a brief statement (300 words per question):

    1. What role do you think structured pedagogy should play in global education programming? What evidence has informed your view?
    2. What do you feel are the qualities of an outstanding people manager?

    SKILLS AND CORE ATTRIBUTES

    • Belief in and demonstrated passion for the mission, vision, and values of the Luminos Fund.
    • Impeccable integrity and can-do attitude.
    • Natural curiosity and hunger for continuous learning,
    • Belief that success lies in the details,
    • Innate sense of responsibility for delivery of quality work, even in adverse circumstances.
    • Self-motivated, with the ability to work independently in challenging international contexts.
    • Experience working with diverse constituents, teams, and colleagues.
    • Natural affinity for technology and a love of data.
    • Readiness to problem solve creatively on a myriad of fronts and go above and beyond to deliver outsized success.
    • Advanced skills in the suite of Microsoft Office Tools, especially Excel and PowerPoint.
    • Fluency in written and spoken English, and superb writing and communication skills.

    Candidates should have legal authorization to work in the country in which they will be based.

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    Telesales Agent

    Job description

    We are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service. Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have!

    This is a full-time, 100% on-site position. Team members must be available to work (40 hours per week) on a 24 hours rotational work schedule with varying 9-hour shifts from Mondays to Fridays. This does not exclude weekends and holidays.

    You will:

    • Assist and troubleshoot with customers via phone and email while maintaining the highest level of courtesy and professionalism.
    • Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
    • Interact with other team members to improve service quality.
    • Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
    • Proactively spot different patterns that affect customers’ experience and suggest the possible changes to carry out.

    Qualification

    • A bachelor’s degree in marketing, communications, business management, or in a related field preferred.
    • 1+ years of professional experience working as a Telesales & Customer service specialist, or a similar customer support role.
    • Preferred experience working in Fintech or Financial Services.
    • Experience using Google Apps for business, and CRM software.
    • Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.

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    Social Media Associate

    About The Role

    The role of the Social Media Associate, Ghana, is a hybrid position within Lemonade Finance’s Marketing team. In this role, you should have demonstrated knowledge and experience in creating Social Media content in a marketing or similar position.

    As Lemonade Finance’s Social Media Associate in Ghana, you will be working closely with the Global Content Team, Ghana Country Manager and other team members to deliver and improve our brand awareness and social media presence in Ghana. The ideal candidate will have a passion for social media and a proven track record of creating and executing successful social media campaigns.

    Responsibilities are as follows:

    • Demonstrated experience in content creation, editing, and developing strategies
    • Ability to write in different tones and styles
    • Develop and execute a social media strategy that aligns with the overall marketing goals and objectives of Lemonade Finance
    • Knowlegeable about the Cultural nuance of living in Ghana
    • Manage the day-to-day activities of Lemonade Finance’s social media accounts
    • Monitor and analyse social media metrics to continually improve the effectiveness of Lemonade Finance’s social media presence
    • Stay up-to-date with current social media trends and best practices, and incorporate these into Lemonade Finance’s social media strategy
    • Collaborate with other departments within Lemonade Finance, including Marketing, Customer Service, and Product, to ensure a cohesive and consistent brand experience across all touch points.

    You will

    • Create original content and revise existing material to ensure accuracy, relevancy, and alignment with our standards
    • Research industry-related topics and trends to develop ideas for content
    • Interact with stakeholders to understand their needs and ensure content meets their expectations
    • Proofread and edit content prepared by other team members
    • Develop content strategies and execute them
    • Collaborate with design, marketing, and other teams on content creation
    • Stay up-to-date with industry developments, popular trends, and best practices in content creation
    • Ensure content is accurate and appropriate for the intended audience and platform

    Who You Are

    Be someone who is creative, innovative, experienced and has extensive experience creating engaging and informative content. The ideal candidate will possess excellent research skills and can develop unique content for various channels. They must be able to work independently and effectively collaborate with other teams to ensure that the content meets the highest standards of quality. Additionally, they should have excellent communication, organisational and problem-solving skills.

    We’re looking for someone who can take the driest of topics and make them dance. Someone who doesn’t take themselves too seriously but knows how to get things done.


    What You”ll Need

    • Bachelor’s degree in Marketing, Communications, or a related field
    • 2 years of experience in social media management, with a strong understanding of social media platforms and technologies
    • Excellent writing and communication skills, with the ability to write in a conversational and engaging tone.
    • Strong analytical skills, with the ability to interpret data and insights to drive decision-making.
    • Experience creating and executing successful social media campaigns, with a proven track record of increasing engagement and growing a brand’s online presence
    • Proficiency with social media management tools such as Hootsuite, Sprout Social, or Buffer.

    If you’re passionate about social media and looking to join a fast-growing fintech company, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and why you’re the right fit for this role.

    go to method of application »

    Program Associate

    DUTIES AND RESPONSIBILITIES

    Program Planning, Implementation, and Management

    • Support the planning and delivery of the Luminos program in Ghana, including regular contact with partner field teams, teacher recruitment and training, community selection and engagement, program monitoring, logistics and coordination, and data collection.
    • Organize and deliver training for teachers and implementing partners on key aspects of the Luminos program and method.
    • Support the management of Luminos classrooms, providing regular coaching support to teachers, tracking learning progress and needs, and addressing challenges as they arise.
    • Administer regular student assessments and collect data on attendance, learning, and classroom dynamics to support program monitoring and decision-making.
    • Prepare field reports as required and review quarterly reports submitted by implementing partners, responding to the needs of the team and the program.

    Stakeholder Management

    • Provide ongoing capacity-building support to Luminos partner field teams on program delivery, impact, reporting, and compliance.
    • Represent Luminos at local and regional levels, as required.
    • Engage and build relationships with communities and local government bodies to ensure the successful implementation of the program.
    • Support the collection of compelling student and classroom stories to communicate Luminos’ work in Ghana to a variety of audiences.
    • Oversee all logistics for classroom visits by donors, government officials, and staff.

    QUALIFICATIONS

    Required Experience

    • Bachelor’s degree.
    • Proven experience working as a teacher.
    • Experience in delivering and supporting teacher training and continuous professional development of teachers.
    • Strong track record of program management with increasing levels of responsibility.
    • Proven organizational and time management skills.
    • Excellent interpersonal skills and experience in building and managing relationships with a variety of stakeholders.
    • Proficiency with Microsoft Office applications.
    • Ability to speak and write Asante Twi and English fluently.

    Preferred Experience

    • Academic qualifications in Education, Social Sciences, or a related field.
    • Experience in a start-up environment and/or building something from the ground up.
    • Possession of a motorbike license.

    CORE ATTRIBUTES

    • Belief and demonstrated passion for the mission, vision, and values of Luminos.
    • Impeccable integrity, professionalism, and solutions-oriented, can-do attitude.
    • Affinity for data.
    • Ability to wear multiple hats.
    • Natural curiosity and hunger for continuous learning and improvement.
    • Belief that success lies in the details.
    • Innate sense of responsibility for the delivery of quality work, even in challenging circumstances.
    • Self-motivated, with the ability to work independently.
    • Experience working with diverse constituents, teams, and colleagues.
    • Readiness to problem solve creatively on a myriad of fronts and go above and beyond to deliver success.

    The Luminos Fund is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

    Method of Application

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