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  • Posted: Sep 4, 2019
    Deadline: Not specified
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    Kempinski Hotel Gold Coast City - Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Center and the National Theatre.


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    Training Manager

    The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

    The Training Manager is responsible successfully on-­board, skill and develop the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and each hotel employee is to developed in both skills and competencies to deliver a consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.

    Key Responsibilities

    • Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
    • Analyse training needs and training effectiveness.
    • Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
    • Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES
    • Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
    • Plan, design and deliver training programmes.
    • Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
    • Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
    • Coach and train managers and Departmental Trainers to improve departmental performance.
    • Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
    • Organise and supervise Kempinski DNA and brand immersion activities.
    • Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
    • Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
    • Train and develop Training team members.
    • Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
    • Identify potential training talent and propose & foster Master Trainer candidates.
    • Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
    • In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
    • Lead by example and promote Kempinski’s core values.
    • Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
    • Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year
    • Promote and implement Kempinski Corporate Training policies and procedures.
    • Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
    • Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

    Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    • Desired Skills and Qualifications
    • Bachelor’s Degree or better
    • A minimum of five (5) years of experience in the hospitality industry including at least one managerial position
    • One (1) year in a similar position within a luxury brand
    • Two (2) years in an Assistant Training Manager position within a luxury brand
    • Ability to work and communicate in a multinational environment:
    • English – excellent oral and written skills
    • Additional language - beneficial

    To Fill This Position The Candidate Must Have

    • Planning and organizational skills
    • Verbal and written communication skills
    • Customer service skills & Presentation skills
    • Budgeting experience
       

    Computer Literacy Adapted To The Field Of Training

    • Proficient in Microsoft Office
    • Advanced PowerPoint skills
    • Ability to design training programmes/instructional design

    To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

    • People Oriented
    • Passionate for European luxury
    • Entrepreneurial
    • Self-confident
    • Persuasive
    • Lead by example
    • Quality oriented
    • Well-presented

    go to method of application »

    Director of Spa

    To take 100% responsibility for managing a successful Resense Spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with Resense’s spa vision, core values & all related brand standards, procedures & policies. This includes reporting effectively to the relevant Resense Operations Manager and executing Resense directives and liaising positively with the Hotel General Manager and the Hotel Team.
    Main Responsibilities

    • Uphold and deliver the Resense brand vision – the luxury European spa and its central USP’s.
    • Supervise daily spa operations and liaise with department heads to ensure routines, cleanliness, maintenance and service standards are upheld.
    • Provide a service that is individual, spontaneous, personal and genuine. This requires a very high level of communication and social skills and to take responsibility for the whole team.
    • Communicate effectively within the spa team as well as with guests and other hotel departments.
    • Operate and ensure the entire team operates in accordance with Resense Spa’s Standard Operating Procedures, Policies & Forms Manuals; and the Kempinski SOP’s, policies & manuals.
    • Resolve customer’s disputes and/or complaints immediately and report appropriately in accordance with Kempinski & Resense SOP’s. Ensure safety and security for spa guests and staff.
    • Create & maintain an efficient maintenance program for the Spa and equipment to ensure it is maintained to Resense and Kempinski 5 star standards.
    • Drive efficient employee scheduling and co-ordination; including vacation planning.
    • Resense, Kempinski and spa orientation for new employees and trainees.
    • Implement and uphold the company Health & Safety policy.
    • Mentor staff for professional growth. Planning and Development:
    • Monthly goal setting and actively include team in goal creating, planning and follow up, including reporting results to the team.
    • Strategic and training planning & implementation.
    • Yearly, monthly, weekly planning and coordinating with other hotel departments.
    • Finance
    • Drive revenue for the spa whilst controlling the costs, thus maximising profitability.
    • Manage the financial budget and control costs and liaise with Resense Operations Manager and Hotel Financial Controller.
    • Critically review costs each month to ensure they are appropriate for the spa and raise any inconsistencies with Resense Operations Manager.
    • Recruitment And Training
      • Recruit new staff with approval from Resense Operations Manager and in accordance with hotel’s policies.
      • Ensure all staff receive necessary induction and ongoing training to allow them to carry out their role as laid out in the operational manuals.
      • To plan annual staff training calendar for approval by Resense Operations Manager and to ensure that this is implemented.
      • To ensure that all therapists and professional staff hold the necessary qualifications to carry out treatments and services.
      • Carry out or organise all in house training on a regular basis in all areas.
      • Carry out annual appraisals and personal development plans for all spa staff and to review these with Resense Operations Manager, People Services and General Manager.
    • Reports
      • Complete Resense Revenue Management Schedule every day with daily statistics and update Action List, Yearly Marketing Plan and Training Plans.
      • Review each week with Operations Manager, discussing and understanding charts and KPI’s.
      • Complete End of Month explanations and strategic analysis in Revenue Management Schedule.
    • Marketing
      • Prepare, implement and update business and marketing plans with approval from Resense Operations Manager.
      • Design and execute marketing initiatives according to a clearly outlined and well-tracked marketing strategy in Yearly Marketing Plan in Revenue Management Schedule.
      • To act as host when required for VIP and press visits.

    Desired Skills And Qualifications

    • Beauty/spa therapist qualification (an advantage)
    • Experience with Advanced Cosmetology (an advantage)
    • Business administration qualification
    • Qualifications in Natural Medicine (an advantage)
    • Knowledge of Natural Therapies
    • Five (5) years spa management experience in an international standard spa. [If applicable, hotel/club/medical sector experience]
    • Operations management.
    • Financial reporting.
    • Human resource management
    • Public relations and marketing.
    • Retail management
    • Customer service.
    • Computer literate. (Advanced level)
    • Business writing
    • Willing to work shift hours including evenings and weekends.
    • A leader.

    Other Requirements

    • Proven spa performance in 5 star spas.
    • Responsible and attention to detail.
    • Strong communication skills.
    • Highly competent understanding of P&L’s and KPI’s.
    • Ability to communicate with GM’s in a direct and non-spa fashion.
    • Can ‘lead’ at team to deliver a superior spa experience.
    • Positive and ‘can-do’ attitude.
    • Limitless energy and personal motivation to succeed.
    • Ability to direct people and issue instructions.
    • Likable personality that can ‘connect’ with guests.
    • Detailed and follows up.
    • Empathy and understanding of spa therapists.
    • Respect for value of all team members including therapists, attendants, receptionists and fitness members.
    • Sales ability

     

    Method of Application

    Use the link(s) below to apply on company website.

     

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