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  • Posted: Apr 24, 2020
    Deadline: Not specified
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    Customer Success Manager

    Appruve’s Customer Success team engages our corporate customers and developer audience to drive Appruve API adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals.It is also responsible for optimizing entire user funnels ,by closely working with the product team. It works with the rest of the Inclusive Innovations organization to uncover new ways to make Appruve a part of everyday life and to improve our product.

    At Appruve, the customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. They’ll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.

    • Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via analytics tools.
    • Represent the voice of the customer to provide input into every core product, marketing and sales process
    • Collaborate closely with team members support renewals and expansion opportunities
    • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
    • Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
    • Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
    • Provide insights to customers funnel journey to ensure that they get the most out of the platform with the aim of helping grow our customer base
    • Being the main point of contact between the company and a number of named enterprise accounts

    Job requirements

    What You’ll Do

    • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
    • Enable successful roll-out of Appruve to customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person
    • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
    • Identify opportunities for customers to act as Appruve advocates (e.g. testimonials, case studies)
    • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
    • Marshall resources across the Appruve organization as needed to support customers needs
    • Represent the voice of the customer to inform our sales process and product roadmap

    We’re looking for someone with:

    • 3+ years of sales experience, preferably at a technology or financial services company, with a track record of top performance
    • Ability to understand complex technical requirements and craft solutions across multiple products
    • Ability to develop and execute account plans spanning multiple business units across complex organizations
    • Strong appreciation of setting up ,monitoring customer funnel metrics and decision making.
    • Experience of working with live chat platform useful but not essential
    • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
    • Strong presentation skills, particularly for in-person meetings with multiple stakeholders
    • Proven ability to lead complex negotiations involving bespoke commercial agreements
    • Empathetic, positive attitude with a desire to help our customers reach their goals
    • Superior verbal and written communication skills
    • Ability to operate in a highly ambiguous and fast-paced environment
    • Strong interest in technology , policy and financial services

    Skills and Qualifications

    • Educated to degree level preferred but not essential
    • Experience working with, and managing, stakeholders and customers
    • A high level of accuracy and attention to detail is required
    • Excellent communication and interpersonal skills
    • Flexible approach, able to operate effectively with uncertainty and change
    • Driven, self-motivated, enthusiastic and with a “can do” attitude
    • Results-driven mentality, with a bias for speed and action
    • Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
    • Comfort in a startup environment we move quickly and wear many hats in a dynamic environment

    Benefits

    • Be part of an international, ambitious and successful team
    • Be part of a pioneering innovation
    • Global / regional network / exposure in FinTech and RegTech
    • Diverse career growth opportunities
    • Kind and caring team mates
    • Competitive salary

    go to method of application »

    Business Development Manager

    As a business development executive at Appruve, you will drive our future growth across key African markets ,by building relationships with prospective clients and turning them into partners and customers. You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have a network across at least two major Anglophone African markets/regions and experience working with upper middle market and enterprise companies within financial services, telecommunications or government based organizations.

    You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions.

    You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets

    You will be responsible for

    • Lead customized complex negotiation with our strategic partners
    • Provide a strategic perspective to product and engineering teams, delivering critical business insights and launching initiatives that support the Appruve strategy
    • Provide thought leadership on identity, open banking in Africa, relationship management strategy across product areas, working with leads and Appruve Senior PMs to define and implement Appruve’s approach to partner management
    • Maintain a deep understanding of Appruve’s competitive landscape, emerging business trends at the global and regional levels, identify emerging disruptors, and ensure all stakeholder awareness, as necessary and appropriate
    • Ability to represent partners internally and Appruve externally in ongoing strategic discussions with partners such as Ecobank Transnational ,MTN Group and other top tier partners
    • Work cross-functionally with the product and engineering teams to define product priorities and roadmap; work with the marketing team to define partner marketing initiatives.
    • Enable partner deal support, cross functional planning, relationship management, and analytical insights
    • Ability to work with multiple stakeholders and collaborate with all levels of management internally and externally to strengthen partnerships and maximize benefit for Appruve and its partners
    • Develop new business opportunities with existing partners, independently managing the negotiation process from exploration, discussion, term sheet, contract, execution, and launch.
    • Manage executive-level contacts with key partners, including CEO/COO level meetings
    • Develop strategies and business plans with partners and execute against metrics and milestones to drive user growth and revenue
    • Develop outbound strategies to create and nurture opportunities
    • Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses
    • Lead and contribute to team projects to develop and refine our sales process

    Job requirements

    We’re looking for someone with:

    Working Experiences:

    • 3 to 5 years of working experiences in Africa is preferred
    • Prior experiences in banking, payments, management consulting in Africa or prior experiences in scaling financial service (or FinTech) operations in Africa by acquiring and managing partnerships with banks, aggregators and telcos.
    • Existing senior executive relationships with global / regional banks / telcos / payment processors required (prefer candidates who has relationships in Africa)
    • Ability to review and analyze complex contracts and familiarity with standard deal structures.
    • Exceptional presentation and communication skills and ability to distill complex issues into structured frameworks and concrete plans
    • Strong organizational, time management, and prioritization skills with great attention to detail
    • Ability to thrive in a fast-paced environment, comfort with ambiguity, and excellent interpersonal skills with an entrepreneurial spirit and sense of humor
    • Highly analytical with the ability to consume, process and transform large amounts of information into actionable insights

    Skills

    • Strategic planning: understand bigger picture of the industry, competition and company, able to shape team strategy and mobilize resources to achieve ambitious targets
    • Business development: able to acquire and maintain C-level relationships, great oral & written presentation, commercial negotiation
    • Project management: able to create effective monitoring system on project performance, task (re) prioritisation and mitigate risk effectively
    • Critical problem solving: able to find root-cause and find the optimal solutions with balance of speed & feasibility
    • Advanced Microsoft Office and Google Suite Tools skills along with the willingness and ability to become familiar with company-specific sales / project management tools/software (such as Pipedrive or Trello)
    • Advanced Powerpoint / Keynote skills to make executive-friendly presentation materials
    • Language: English is a must, other languages preferred (French, Twi,Ga, Youroba, Igbo, Zulu,Swahili etc.)

    Mindset & Approach to Work

    • Get Things Done: Be willing to dive into trenches and do whatever necessary to get the ball across the finish line
    • Systematic Thinking & Data-driven: Logical, structured & always use data to guide decision making
    • Agility & Creativity: Love finding creative and quick solutions to solving ad-hoc issues
    • Priority: Prioritise immediate, short-term goals and simultaneously focus on strategic, long-term goal

    Benefits

    • Be part of an international, ambitious and successful team
    • Be part of a pioneering innovation
    • Global / regional network / exposure in FinTech and RegTech
    • Diverse career growth opportunities
    • Kind and caring team mates
    • Competitive salary

    go to method of application »

    Machine Learning Engineer-Remote

    As a Machine Learning Engineer, you will assist in the development, implementation and management of Appruve’s financial data and compliance automation infrastructure to help meet our clients’ needs.

    What You'll do:

    You will report directly to the Chief Technology Officer. Your duties and responsibilities as a Machine Learning Engineer include:

    • Design machine learning systems
    • Research and implement appropriate ML algorithms and tools
    • Develop machine learning applications according to requirements
    • Select appropriate datasets and data representation methods
    • Run machine learning tests and experiments
    • Perform statistical analysis and fine-tuning using test results
    • Train and retrain systems when necessary
    • Extend existing ML libraries and frameworks
    • Keep abreast of developments in the field

    We’re looking for someone with:

    • Proven experience as a Machine Learning Engineer or similar role
    • Understanding of data structures, data modeling and software architecture
    • Deep knowledge of math, probability, statistics and algorithms
    • Ability to write robust code
    • Excellent communication skills
    • Ability to work in a team
    • Outstanding analytical and problem-solving skills
    • You have hands on experience with the following:
    • with document security features, public key infrastructure (PKI), document imaging, and optical character recognition (OCR)
    • engineering solutions to optimize, monitor, and measure performance of operational biometric systems
    • conducting (and/or leading) research and development of biometric, identity management, and fraud prevention solutions
    • developing alternate concepts of operation to improve biometric sample and image quality, including automated image quality assessment, image enhancement, device calibration
    • developing software algorithms to assess and improve image quality
    • conducting research and assessment to develop technical contributions/guidance for national and international biometrics standards, proposed standards, laws and policies
    • You desire to work in an agile and cross functional team environment, understand team goals and generate appropriate, innovative analytical insights to drive process and experience improvement
    • You challenge the status quo, are hungry to explore, evaluate, and understand new technologies, and wish to share insights and mentor your peers
    • You possess the ability to qualify for a security clearance
    • BS in Computer Science, Mathematics or similar field; Master’s degree/PHD is a plus

    Benefits

    • Be part of an international, ambitious and successful team
    • Be part of a pioneering innovation
    • Support to attend international dev conferences related to your work and that of Appruve
    • Global / regional network / exposure in FinTech and RegTech
    • Diverse career growth opportunities
    • Kind and caring team mates
    • Competitive pay during the internship period with the possibility of being retained full time.

    Method of Application

    Use the link(s) below to apply on company website.

     

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