Accounts Payable Associate - Payments at World Vision

About The Job

Key Responsibilities - Purpose Of Position:

• The Accounts Payable Associate is responsible for the Payments process handled in P2P. The Accounts Payable Associate oversees executing regular payments, urgent payments, cash on deliver payments, payments voiding, resolving customer´s inquiries, supporting continuous improvement enhancements, conducting bi-monthly meetings with field offices, among other tasks.

Major Responsibilities:

• List statements describing the final results of this position and method of accomplishments, and how results/performance are reviewed and measured. Begin with the most important accountabilities.

Operational Activities:

• Process payments as per the SLA and share the payment documents with field office payment receivers
• Upload bank outputs to the online bank platform and handle errors by coordinating with Field offices
• Monitor and process urgent payment requests and Payment on delivery requests
• Process payment voiding based on the requirement.
• Any other operational tasks assigning by the Team Lead
• Ensure that payments are generated as per the agreed SLA and shared with the field offices via SharePoint task
• Ensure on time bank file loading to the bank platform and submit for approval.
• Ensure that the voiding requests are processed accurately and on time
• Ensure that the urgent payments and POD requests are processed accurately and on time by having a sound collaboration with Invoice Team.

Customer Relationship And Engagement:

• Act as first stage escalation for any customer issues; resolving and investigating queries as necessary. Performs root cause analysis for major escalations.
• Provide support to the supervisor when providing training sessions to field offices and other customers
• Drive the bi-monthly sessions with field offices
• Customers are well informed of process change/improvements.
• Customers feel valued and involved
• Problems & concerns are appropriately addressed, and stakeholders agree with resolution.
• Perform root cause analysis to give value added to the stakeholders when resolving an escalation.
• Based on the need support supervisor with trainings regarding the Payments process
• Coordinate and lead the bi-monthly sessions with field offices to share information regarding the operation

Continuous Improvement:

• Support the different transitions to achieve the full adoption project (as per business needs)
• Participate in process / continuous improvements enhancements for the Payments process
• Improve quality, increase capacity, and reduce cost.

Requeriments:

• Bachelor´s Degree, preferably in Accounting or Finance,
• with 3+ years of related professional experience, or equivalent combination of education and experience.
• Proficient in using accounting and financial systems.
• Knowledge of Microsoft Office suite.
• Experience in Accounts Payable or Procure to Pay Process
• Time management skills.
• Strong interpersonal and communication abilities and skills to interact with employees, leaders, and suppliers.
• Excellent customer service skills.

Applicant Types Accepted:

• Local Applicants Only