Jobs at Mercy Corps

Essential Job Responsibilities

RECORDS MANAGEMENT SUPPORT

• Organize staff files (physical & digital) for easy retrieval.
• Ensure staff files are organized and complete per audit requirements.
• Ensure all statutory documents/policies are signed and in staff files
• Sort, label, and file physical documents (employee records, forms, contracts) in designated personnel files.
• Electronically upload/scanned documents to Mercy Corps HCM or digital repositories with correct naming conventions
• Receive new hire paperwork, benefits enrollment forms, etc., and route for processing before filing.
• Track pending documents requiring signatures/completion.
• Digitally move files to designated archive folders/systems, ensuring accuracy
• Maintain a log (spreadsheet/database) of archived boxes/files with location
• Verify the presence of mandatory documents in personnel files
• Identify missing, misfiled, or outdated documents.
• Accurately input basic in HCM related to filing/archiving.
• Assist with digital file organization within P&C system
• Strictly adhere to data privacy regulations and company policies

ON BOARDING AND OFFBOARDING PROCESSES SUPPORT

• Support the preparation of orientation schedules for new staff members.
• Assists track the onboarding process to ensure it is done to completion
• Ensuring staff receive complete orientation pack on arrival
• Ensuring staff are fully oriented within one month of reporting.
• Any other duties assigned in the People & Culture Department.

SAFEGUARDING RESPONSIBILITIES 

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

• None

Accountability

• Reports Directly To:   People & Culture Officer
• Works Directly With: The People & Culture Team, Department/Program managers/coordinators,  

Accountability to Participants and Stakeholders

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Bachelor’s degree in human resources management, social sciences or equivalent
• A member of IHMR/Certified Human Resources Practitioner – Kenya is strongly desirable
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office applications/Computer skills.
• Confident, articulate, detail-oriented and organized
• Team Player, Ability to multi-task, Enthusiastic and ready to learn
• Passionate about serving vulnerable people, especially children
• Able to work within a multi-cultural environment

go to method of application »

• The Program Officer is a key member of the program team and will report to the County Coordinator in their respective counties of operation. Program Officer will support the program team in the day-to-day implementation of activities in pursuit of program goals.

Essential Responsibilities

PROGRAM SUPPORT

• Work with the County Coordinator, consortium and Local Implementing partners to support all relevant aspects of RANGE implementation in pursuit of the program goals and outcomes.
• Undertake market actor mapping and implement market system development strategy through facilitating and working with select market actors to deliver sustainable large-scale impact
• Provide updates and analysis of key developments in targeted thematic areas or geographies.
• Identify needs and opportunities and provide relevant information to facilitate the program team’s ability to develop and implement activities.
• Collaborate and synergize implementation with other Mercy Corps programmes in the respective counties
• Under the direction of the County Coordinator, develop and maintain relationships with organizations/ actors in key target sectors (e.g. faith organizations, youth groups, women’s organizations, CBOs/local nongovernmental organizations (NGOs), local government officials, etc.).

MONITORING AND EVALUATION

• Work with the monitoring and evaluation team and partners in program monitoring, evaluation and learning with:
• Support with tracking partners’ activities – attending all events in the targeted counties, as relevant.
• Support partners on activity-level M&E efforts, ensuring quality, reliability, and consistency in data collection efforts using program M&E templates.
• Help identify lessons learned from project implementation and facilitate the incorporation of those lessons into the activity development cycle.
• Meet regularly with the program team to evaluate project progress, identify successes, challenges and lessons-learned; and adjust practices as necessary to improve performance.
• Prepare and submit to the program team reports of specific events, field trips and meetings attended.
• Support the team in effectively utilizing established monitoring and evaluation formats and provide feedback for their improvement.
• Any other duties as assigned by your supervisor.

SAFEGUARDING

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

• Program Assistants
• Accountability
• Reports Directly to: County Coordinator
• Works Directly with: RANGE Program Director, Director of Programs, PAQ Department, Partner Staff, Technical Advisors

Minimum Qualification & Transferable Skills

• Bachelor’s degree in livestock market systems, natural resource management, community development or appropriate social science discipline or related field, preferred
• Minimum of 3 years’ professional experience in implementing natural resource management, livestock market systems and/or related projects.
• Highly developed analytical and market systems development facilitation skills.
• Ability to interact effectively with the diverse project stakeholders, including government officials, private sector actors, and community members
• Experience in project monitoring and evaluation.
• Strong analytical and report writing skills
• Previous experience living/working in Kenya’s ASAL counties required
• Good knowledge and skills with the of MS Office applications such as Excel, Word, PowerPoint, Outlook and Access
• Fluency in Swahili and other relevant languages necessary

go to method of application »

The RANGE County Coordinator, working under the supervision of the RANGE Program Director, are responsible for the overall county-level planning, coordination, implementation and monitoring/evaluation of program activities. County Coordinator will ensure all project initiatives are implemented to achieve maximum impact as per project objectives while remaining on schedule and budget. The County Coordinator directly manages the county-level staff and closely coordinates with staff from other RANGE partners and stakeholders on planning, implementation and layering of activities.

Essential Job Responsibilities

PROGRAM MANAGEMENT

• Provide overall managerial and technical leadership for RANGE activities at the county level, in partnership with partners and key stakeholders.
• In conjunction with the Program Technical lead, develop county specific work plans and budgets while ensuring teams implement activities on time, within the approved budget, and project deliverables achieve desired impact.
• Lead effective coordination, collaboration and integration among all technical, support and project units, including consortium partners, Mercy corps programmes and other stakeholders within the county
• Develop and manage the market systems development strategy, actors’ partnership agreements and implement targeted sector systems transformation interventions
• Facilitate and coordinate all implementing partners delivery activities and programme visibility plans in the respective counties
• Attend all quarterly project meetings as well as facilitate planning meetings and workshops with government, NGOs, private sector and community partners to revise plans and promote partner acceptance/buy-in.
• Provide timely updates to the RANGE Program Director and other stakeholders on progress and issues, identifying risks and proposing solutions for action and early resolution.
• Develop program risk matrix and update the same on an ad hoc and quarterly basis.
• Coordinate with procurement, logistics, security, administration and human resources teams to ensure operational systems support field activities.
• Ensure integration of all identified cross-cutting issues into project activities.

COUNTY GOVERNMENT ENGAGEMENT

• Act as the primary liaison with county and national government officials at the county level including representation and engagement
• Identify county and national government departments relevant to RANGE and outline areas of synergies and collaboration.
• Conduct periodic presentations of project progress, challenges and lessons learned to county government department, assembly and partners.
• Organize periodic joint field visits with relevant government departments.
• Facilitate and ensure the participation of relevant county and national government departments in the implementation of the project. 

TEAM MANAGEMENT

• Support in the structuring of team roles and responsibilities in the county of operation for the delivery of cohesive program interventions, oversee team members and provide continuous technical support, capacity building, and quality assurance.
• Provide team members and implementing partners with information, tools and other resources to improve performance & reach objectives.
• Regularly coordinate with program staff and support departments to ensure smooth planning, preparation, implementation, and monitoring and evaluation of program activities.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary.

INFLUENCE & REPRESENTATION 

• Represent Mercy Corps at government, donor, NGO and other relevant events at the county-level, in close coordination with the RANGE and Mercy Corps leadership
• Coordinate activities with consortium partners, sub grantees, local government and other implementers, as well as with other Mercy Corps programs.

OPERATIONS MANGAGEMENT

• Oversee the smooth flow of routine program support functions (e.g., finance, administration, logistics) in relation to RANGE and ensure compliance with Mercy Corps and donor policies and procedures.
• Ensure that any procurement is completed, documented, and delivered to end-user in a timely manner, ensuring that items procured meet the specifications of the end-user while adhering to donor and Mercy Corps procurement guidelines.
• Oversee database and paper file management for program files in compliance with Mercy Corps and donor policies and procedures.

SECURITY MANAGEMENT

• Work closely with the country team’s security focal point to develop and maintain systems that promote the safety and security of all team members.
• Ensure that programs are designed and implemented with a clear analysis and understanding of security.

MONITORING & EVALUATION (M&E) AND REPORTING

• Work closely with the program MEL team members to ensure that effective M&E systems and processes are embedded within the county-level program implementation unit and that data is collected, analyzed, and used to inform ongoing adaptation of program strategies and delivery approaches.
• Ensure learning is blended back into program implementation, creating a cycle of adaptation and program improvement

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES AND PARTNERS

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and partners and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

SAFEGUARDING

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

• Program Officers / Program Assistants in target counties

Accountability

• Reports Directly To: RANGE Program Director, Technical advisor
• Works Directly with: Country Director, Director of Program, Operations Director, Finance Director, Program Managers, PAQ team, consortium partners, local implementing partners, donor stakeholders

Knowledge and Experience

• Bachelor’s degree in relevant fields, such as natural resources/rangelands management, livestock production, agricultural economics, veterinary medicine, etc. Master’s degree qualification is preferred
• Demonstrated experience leading interventions in these fields above, including utilizing market system development approaches
• Specific experience in a) Livestock b) Natural Resource Management and/or c) Governance particularly beneficial
• A minimum of 5 years of relevant professional experience in multi-sectoral programs, managing teams, strategic planning and implementing programs.
• Strong managerial skills, including effective personnel management, adaptive management, coordination and decision-making.
• Experience working within (and leading teams in) large, complex programs required
• Sound understanding of financial, procurement, administration, and logistics management systems, including remote management.
• Experience coordinating multiple activities, developing synergies and creating opportunities for collaboration.
• Demonstrated experience in team building and team coordination for achieving program goals.
• Strong commitment to local capacity building and the ability to engage local stakeholders in project design and implementation.
• Experience working with host governments at the sub-national level, INGOs and national NGOs
• Excellent organizational and project management skills; detail-oriented; and possessing an ability to anticipate program and operational needs.
• Proven ability to work cooperatively with others in a team environment and to a diverse group of national and international staff.
• Understanding of adaptive management and participatory methodologies for project design, implementation, and evaluation.
• Demonstrated proficiency with the MS Office software (i.e., Word, Excel, PowerPoint) required.
• Persuasive written and oral communication in English and Swahili required, competency in a relevant local language beneficial.
• Experience within the Arid and Semi-Arid lands required