Jobs at MGallery Hotel Collection

Job Description

• To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.
• To supervise all aspects of key distribution and control according to policies and procedures of the hotel and to report any discrepancy immediately to superiors.
• To maintain legible and accurate records of all control centre documents to include General Security Log, Key Control, Lost and Found and Visitor Passes.
• To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
• To ensure that all hotel vehicles are properly maintained. To control the car log books, distribution of car keys, damages and kilometers driven per day.
• To review scheduled functions, group, or VIP arrivals and special events and to discuss special instructions with relevant departments.
• To be flexible with work hours, regardless of time, during day, or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
• To liaise with local authorities in order to identify activities that may affect the operation of the hotel such as seasonal events, current community crime trends, political activism and other, and to share any such concerns with superiors.
• To provide access, when required, to high-risk areas, exercising vigilance for the protection of assets and to secure the area when access is no longer required.
• To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To control access to crime/natural disaster scenes in order to preserve evidence while awaiting the arrival of authorities.
• To attend to reports and to follow-up on all reported guest disturbances, or alleged theft incidents ensuring that the established policies and procedures are adhered to.  To conduct special investigation on high profile security matters and to prepare reports for managements review.
• To supervise the maintenance of the security log entries and to track all security officer patrol reports and subsequent security activities.
• To oversee the intervention of all guest room safes and to maintain a logbook where all occurrences are recorded.
• To review all occurrence reports prepared by security officers ensuring that they have complete, relevant and accurate information and to follow up.
• To be fully involved in the fire safety protection program in collaboration with the Engineering department, and all other concerned departments, as per hotel policy.
• To ensure that all new ambassadors are briefed and / or trained in Fire Prevention / Fire Fighting Procedures relevant to their position.
• To schedule quarterly fire evacuation drills, on collaboration with the HR, engineering and all other hotel departments.
• To execute employee bag/parcel inspections, as directed by the hotel policy.
• To control and ensure that the arrival and departure of ambassador at the back entrance of the hotel is done in a orderly and secure manner.
• To make, for the safety of our ambassador, physical spot checks on ambassador transportation, verifying the vehicle’s general condition.
• To oversee all security aspect linked with the ambassador housing and its facilities.
• To complete the annual performance appraisal forms, provided by the HR department, for all staff under his/her responsibility, and to deliver them to the Hotel Manager for reviewing.
• To ensure that the department operational budget is strictly adhered to, all costs are controlled and expenditures are approved.

Qualifications

• Three years of security or law enforcement experience, one of which was in a supervisory capacity.
• Bachelor's Degree in criminal justice or related field preferred ; or a combination of education and experience.
• Valid Driver's License and good driving record.
• Current First Aid and Fire Marshall Certification preferred 

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Job Description

We are seeking an enthusiastic and innovative Learning & Development Manager reporting to the People & Culture Manager to join our team. As a key member of our organization, you will lead the development and implementation of learning strategies that drive employee growth and organizational success.

• Conduct comprehensive training needs analyses across the organization
• Develop and implement high-quality learning programs and activities for all levels of employees
• Lead and mentor a team of trainers, providing ongoing coaching and support
• Create and maintain an organization-wide training calendar to maximize learning resources
• Collaborate with department heads and the People& Culture team to identify and address learning needs
• Foster a culture of continuous learning and improvement across all departments
• Ensure global brand and culture initiatives are effectively integrated into the organization
• Manage the learning and development budget, ensuring cost-effective solutions
• Evaluate the effectiveness of training programs and make data-driven improvements
• Stay current with industry trends and best practices in learning and development
• Certify trainers and facilitators to deliver various programs effectively

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, or a related field
• Minimum of 5 years of experience in learning and development, with at least 3 years in the hospitality industry
• Proven leadership experience in a similar role
• Strong knowledge of adult learning principles and instructional design
• Proficiency in e-learning platforms and blended learning approaches
• Excellent project management and budget management skills
• Advanced computer skills, including Microsoft Office suite and learning management systems
• Outstanding communication and interpersonal skills, with the ability to engage with all levels of the organization
• Strong analytical and problem-solving abilities
• Exceptional attention to detail and organizational skills
• Demonstrated ability to work collaboratively in a team environment
• Customer-focused approach with a passion for employee development
• Experience in measuring and evaluating training effectiveness
• Ability to adapt to changing priorities and manage multiple projects simultaneously
• Innovative mindset with a track record of implementing creative learning solutions