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  • Posted: Dec 16, 2019
    Deadline: Dec 20, 2019
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  • AirtelTigo is a solid, dynamic and innovative brand, providing a wide range of telecommunications services, including mobile voice, data mobile financial services and business connectivity solutions. Launched in November 2017, from a merger between erstwhile Airtel and Tigo, AirtelTigo is the second-largest Mobile Network Operator in Ghana.


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    Chief Ethics and Compliance Officer

    The successful candidate for the role as Chief Ethics and Compliance Officer at AirtelTigo will lead our Ethics and Compliance team as the Chief Ethics and Compliance Officer (CECO). (S)He will be a business partner and advisor to the Chief Executive Officer (CEO) and the Regional Compliance Officer on all matters of compliance.

    The will CECO lead the key operational business initiatives from a compliance perspective. (S)He will also be responsible for the deployment of an effective compliance program and operational management of the compliance framework while aligning the Global compliance strategy with the local operation and the geographic region.

    Key Responsibilities

    • Operational responsibility for planning and execution of local activities in the area of Ethics and compliance;
    • Lead operational business initiatives/projects from a compliance perspective at the direction of the Global Director of Compliance or Regional Compliance Officer;
    • Provide advice and guidance to local management on how to avoid or manage situations of risk, especially for third party interactions (suppliers, agents, government officials);
    • Coordinate and monitor, as necessary, compliance activities of other departments through the Local Compliance Committee and oversee the same for other local Governance, Risk and/or Compliance Committees;
    • Responsible for effective monitoring of the performance of the Compliance Program in the local operations, taking appropriate steps to recommend improvements to its effectiveness;
    • Report results of the compliance/ethics efforts of the company to the CEO, the Local and Regional Compliance Committees and the Regional Compliance Officer;
    • Review the local operations’ planned activities and transactions to ensure that business is being conducted in an ethical and legal manner and that policies and procedures are followed to reduce the risks of non-compliance with laws and regulations;
    • Responsible for the effective implementation and execution of the Compliance Due Diligence Process for the screening of suppliers, M&A partners, agents and other third-party representatives as per global guidelines;
    • At the direction of the Regional Compliance Officer maintains an effective compliance communication program for the local organization including planning for company-wide compliance training and communication;
    • Develop a specific compliance risk register for the local operation in coordination with the Regional Compliance Officer and the CEO.
    • Identify potential areas of compliance vulnerability and risk across all company activities and develop/implement corrective action plans for resolution of problematic issues;
    • Track compliance KPIs on local efficiency and effectiveness of the Corporate Compliance Program;
    • Work in a collaborative manner to ensure alignment between the Compliance Function and the business units in the local operation, and internalization of compliance objectives throughout the organization.

    Corporate Security & Health Safety and Environment

    • Develop and manage comprehensive security architectures, strategies, policies and programs to assess, prioritize, and mitigate all business risks;
    • Ensure the development and maintenance of environmental and sustainable policy and processes, the development of initiatives already underway in line with the company and group strategic objectives and priorities;
    • Appoint and manage the local health and safety team and resources;
    • Extensively promote health and safety culture within the local operation.

    Investigations

    • Ensure the implementation of the Anti-Fraud strategy in the local operation;
    • Oversee fraud management and gap analysis;
    • See to both fraud and non-fraud compliance investigations.

    Qualification Required & Experience

    • A University degree in any field but with emphasis on Law, Business Studies, Marketing or related areas; An MBA is a plus;
    • Professional certifications such as CCEP, CRCMP or CRCP required
    • A minimum of Ten (10+) years of proven experience of compliance in an international company with a local presence in emerging markets;
    • Substantial experience gained in a corporate and professional environment with a demonstrable track record of leading local and regional compliance projects and successfully advising on anti-bribery and corruption issues and related matters at the senior levels;
    • AML knowledge – a plus;
    • Proven track record of implementing a global compliance framework in local operations and maintaining a pragmatic and commercially minded compliance program in emerging markets;
    • Up-to-date knowledge of current and emerging legislation, standards and regulations as well as compliance monitoring techniques, including the UK Bribery Act,
    • US Foreign Corrupt Practices Act, AML regulations and other international and local laws;
    • Demonstrated leadership capabilities – thinking strategically, influencing skills, functional and business management;
    • Good project management background;
    • Risk Management Methodology;
    • Excellent written and verbal communication skills;
    • Demonstrated success and on-the-ground experience as a senior Compliance Professional with close working experience with the Senior Management teams;
    • Proven experience of reviewing and assessing an international compliance framework;
    • Experience of leading teams of external and internal experts and specialists, managers and others either as a line manager;
    • Ability to articulate and implement understandable, layperson-friendly recommendations for the development and enhancement of the compliance function and framework;
    • Demonstrable knowledge of operational, financial, quality assurance, human resources, legal and statutory procedures and regulations;
    • Ability to develop relationships at all levels to provide confidence in the quality and effectiveness of services provided by the compliance team and to ensure that relevant advice is sought proactively at all appropriate stages;
    • Strong interpersonal skills, with the intuitive ability to work effectively with various personality types;
    • Self-motivated, team-oriented, innovative strategic thinker with a passion for driving results, and a strong sense of personal accountability;
    • Demonstrated ability to collaborate effectively, and work as a team with various stakeholders.

    go to method of application »

    Shop Manager

    The successful candidate for the role as Shop Manager at AirtelTigo will join the Customer Experience Team as Shop Executive in the Customer Experience Department. (S)He will report to the Shop Manager and will interface with customers and ensure their service needs are identified and resolved to enhance the customer experience.
    Key Responsibilities

    • Ensure healthy acquisitions and compliance on activations;
    • Responsible for driving enhanced customer experience in the shop;
    • Enforce adherence of all customer service procedures and processes;
    • Ensuring that all customer queries/complaints are resolved as per SLAs.
    • Ensure good ratings on Transactional Net Promoter Score (T-NPS) and Customer Effort Survey (CES);
    • Participate in all training and personal development exercises;
    • Engage in all team briefing and coaching programs to enhance service delivery in the shop.

    Qualification Required & Experience

    • A University Degree in any field or a High National Diploma;
    • A minimum of Two (2) to Three (3) years’ experience in retail operations;
    • Demonstrates appropriate interpersonal skills as well as customer service skills in a fast-paced environment.
    • Time management and organizational skills.
    • Ability to multi-task and complete work and projects in a timely and accurate manner

    Method of Application

    Interested and qualified applicants should send their Applications & Curriculum Vitae to:
    [email protected]

    Kindly indicate the role you are applying for in the email subject.

    Closing Date: 20th December, 2019


    While we appreciate all interest, only shortlisted candidates will be contacted due to the volume of applications.

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