Latest Jobs at Jumia

We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main Duties & Responsibilities:

• Brand Management: Manage brand creation requests, validations and permissions
• Category Management: Manage Category Activations, Deactivation, Renaming, Translations and Category Creation follow up
• Attribute Management: Manage Size Creations, Filter updates, Attribute Deactivation & Activation
• Market Place Grouping (MPG) / Deduplication: Manage generated MPG Uploads and requests
• Product Grouping: Manage requests for grouping same products with unique attributes for same vendor 
• Tag Management: Manage campaign tag requests for products
• Updates: Manage price and stock updates needed for products
• Settings: Manage Basic Content Settings needed on BOB and Seller Center
• SKU Migration: Carryout migrations from BOB to SC or from one shop to another on Seller center (SC > SC)
• Product Scraping & Creation: Manage scraping requests from external websites.
• Visibility/Sync/Issues Resolution: Troubleshoot and Follow up with basic issues related to data and sync on BOB & Seller center
• Seller Management: Manage Seller’s data on Seller center for issues with items not live, or not appearing on QC Page
• Retail SKU Creation: Manage requests for product creations on BOB for retail items.
• Work closely with content writers, image editors, photographers and various departments as well as maintain content team’s best practices and procedures

Required Skills & Qualifications:

• Bachelor’s degree in any related field.
• Competent in Microsoft package (Excel, Word & PowerPoint), Google Docs and HTML.
• Professionalism and deadline oriented
• Great Attention to details: ability to maintain accuracy despite repetitive nature of work
• Ability to manage multiple, competing priorities.
• Excellent verbal and written communication skills
• Good knowledge of the online marketplace and the e-commerce industry

We Offer:

• A unique experience in an entrepreneurial, yet structured environment;
• The opportunity to become part of a highly professional and dynamic team working around the world;
• An unparalleled personal and professional growth given the challenges that we propose you to take.

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We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey

Main responsibilities:

• Be the voice of the customer
• Follow and implement the Global strategies and procedures, and clearly communicate set goals
• Manage all the CS channels: Inbound, Outbound, Emails, Social media platforms, ensuring compliance in areas of quality and efficiency. Maintain a proactive attitude towards complaint management and issue resolution
• Closely monitor the performance and delivery of set SLAs, and follow-up on daily operations
• Build a strong relationship with the Central Head of Customer Service, take input, give feedback to, and ensure a strong cooperation
• Recruit, train, and manage the customer service agents
• Regularly report to the Central Head of Customer Service as well as the Country MD on the delivery of set SLA and suggestions on how to improve
• Analyze data and statistics for the CS team within his/her jurisdiction

Key Requirements

• Proven ability to influence, motivate, and lead in a large organization
• Prior experience in business operations at a high-growth organization
• Personal obsession with detail, efficiency, and user experience
• Strong interest in retail and technology
• Engaging entrepreneurial spirit blended with excellent analytical skills
• Fluency in English is a must; Other languages are a plus
• Advanced degree from a top-ranked institution

We offer:

• A unique experience in an entrepreneurial, yet structured environment;
• The opportunity to become part of a highly professional and dynamic team working around the world;
• An unparalleled personal and professional growth given the challenges that we propose you to take.