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  • Posted: Oct 2, 2019
    Deadline: Not specified
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  • Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumias mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.


    Read more about this company

    Content Data Manager

    We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

    Main Duties & Responsibilities:

    • Brand Management: Manage brand creation requests, validations and permissions
    • Category Management: Manage Category Activations, Deactivation, Renaming, Translations and Category Creation follow up
    • Attribute Management: Manage Size Creations, Filter updates, Attribute Deactivation & Activation
    • Market Place Grouping (MPG) / Deduplication: Manage generated MPG Uploads and requests
    • Product Grouping: Manage requests for grouping same products with unique attributes for same vendor 
    • Tag Management: Manage campaign tag requests for products
    • Updates: Manage price and stock updates needed for products
    • Settings: Manage Basic Content Settings needed on BOB and Seller Center
    • SKU Migration: Carryout migrations from BOB to SC or from one shop to another on Seller center (SC > SC)
    • Product Scraping & Creation: Manage scraping requests from external websites.
    • Visibility/Sync/Issues Resolution: Troubleshoot and Follow up with basic issues related to data and sync on BOB & Seller center
    • Seller Management: Manage Seller’s data on Seller center for issues with items not live, or not appearing on QC Page
    • Retail SKU Creation: Manage requests for product creations on BOB for retail items.
    • Work closely with content writers, image editors, photographers and various departments as well as maintain content team’s best practices and procedures

    Required Skills & Qualifications:

    • Bachelor’s degree in any related field.
    • Competent in Microsoft package (Excel, Word & PowerPoint), Google Docs and HTML.
    • Professionalism and deadline oriented
    • Great Attention to details: ability to maintain accuracy despite repetitive nature of work
    • Ability to manage multiple, competing priorities.
    • Excellent verbal and written communication skills
    • Good knowledge of the online marketplace and the e-commerce industry

    We Offer:

    • A unique experience in an entrepreneurial, yet structured environment;
    • The opportunity to become part of a highly professional and dynamic team working around the world;
    • An unparalleled personal and professional growth given the challenges that we propose you to take.

     

    go to method of application »

    Head of Customer Service

    We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey

    Main responsibilities:

    • Be the voice of the customer
    • Follow and implement the Global strategies and procedures, and clearly communicate set goals
    • Manage all the CS channels: Inbound, Outbound, Emails, Social media platforms, ensuring compliance in areas of quality and efficiency. Maintain a proactive attitude towards complaint management and issue resolution
    • Closely monitor the performance and delivery of set SLAs, and follow-up on daily operations
    • Build a strong relationship with the Central Head of Customer Service, take input, give feedback to, and ensure a strong cooperation
    • Recruit, train, and manage the customer service agents
    • Regularly report to the Central Head of Customer Service as well as the Country MD on the delivery of set SLA and suggestions on how to improve
    • Analyze data and statistics for the CS team within his/her jurisdiction

    Key Requirements

    • Proven ability to influence, motivate, and lead in a large organization
    • Prior experience in business operations at a high-growth organization
    • Personal obsession with detail, efficiency, and user experience
    • Strong interest in retail and technology
    • Engaging entrepreneurial spirit blended with excellent analytical skills
    • Fluency in English is a must; Other languages are a plus
    • Advanced degree from a top-ranked institution

    We offer:

    • A unique experience in an entrepreneurial, yet structured environment;
    • The opportunity to become part of a highly professional and dynamic team working around the world;
    • An unparalleled personal and professional growth given the challenges that we propose you to take.

    Method of Application

    Use the link(s) below to apply on company website.

     

  • MYJOBMAGGHANA.COM
  • Send your application

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