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  • Posted: Sep 3, 2019
    Deadline: Not specified
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    Mastercard Foundation is a global foundation based in Toronto, Canada. Our programs promote financial inclusion and advance youth learning in Africa. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercar...
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    Administrative Support Assistant

    THE WORK AT THE FOUNDATION

    Mastercard Foundation’s country offices support several program areas around youth employment under the Foundation’s Young Africa Works Strategy.

    An office in Ghana provides an opportunity to oversee the management and implementation of the Foundation’s initiatives, drive the country-level coordination of all Foundation interventions and represent the Foundation at a country level in close liaison with senior management and other staff in Toronto, Canada

    THE OPPORTUNITY

    Reporting to the Regional Director, West, Central & North Africa, the Administrative Support Assistant will play a key role in maintaining the country offices. This position will have frequent interactions with other Foundation staff in other Africa based offices and Toronto, Canada.? 

    WAYS YOU CAN CONTRIBUTE

    • Act as the office’s first point of contact for any queries and answer internal and external calls promptly and politely.
    • Build, liaise and sustain relationships with employees, external stakeholders and general public on behalf of the Country Office.
    • Provide administrative support to all Ethiopia office staff.
    • Manage office calendars including prioritizing and resolving scheduling conflicts as required.
    • Coordinate logistics of project meetings and events including room bookings, catering, refreshments etc. Prepare meeting materials as appropriate. 
    • Coordinate and/or support global travel arrangements including hotel bookings, ground/air transportation, travel itineraries and meeting briefs in advance of all trips. This could also include visas, expense reports etc.
    • Manage agenda and take minutes at team meetings. Create, maintain and update the organization of files and records for teams.
    • Maintain organization of the database, shared network drives and SharePoint sites. 
    • Assist with budget preparation and forecasting.
    • Assist with special projects. 
    • Facilitate internal communication within the Country Office.
    • Other duties as assigned.

    WHO YOU ARE

    • A College diploma or University degree is required
    • Minimum 3 - 5 years of experience in an Administrative Assistant role in a fast-paced environment. Local experience preferred.
    • Detail-oriented with a demonstrated ability to consistently and effectively produce high quality work.
    • Excellent prioritization and time management skills.
    • Excellent interpersonal skills, exhibiting grace under pressure.
    • Excellent initiative and possess a "take charge" attitude and sense of ownership.
    • Strong communication skills in English; written and spoken; French language skills preferred 
    • Service oriented with a willingness to take on a variety of tasks/activities.
    • Able to work independently with little direction or supervision and possess ability to coordinate and manage multiple projects.
    • Flexible and adaptable to changing priorities. 
    • Proficient in MS Office applications (PowerPoint, Word, Excel, Office 365 and SharePoint).
    • Professional maturity, sensitivity with different cultures and impeccable integrity.
    • Ability to set and achieve clear objectives.
    • Complete other duties as assigned.
    • You are flexible, adaptable, and able to execute a range of job duties and changing priorities.
    • You possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
    • You possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.

    The Mastercard Foundation values the unique skills and experiences each individual brings to the Foundation and are committed to creating and maintaining an inclusive and accessible environment for everyone. We appreciate your interest, and advise that only candidates selected for an interview will be contacted directly.

    go to method of application »

    Associate, Travel & Office Services

    THE OPPORTUNITY

    Reporting to the Manager, Security and Facilities, the Associate, Travel and Office Services will be responsible for greeting internal and external stakeholders to the office. He/she will oversee day to day office activities as well as support internal travel. This individual will be comfortable working in a fast-paced environment and possesses the ability to be proactive in managing competing priorities. The successful candidate will have excellent interpersonal skills and a high level of integrity and professionalism.

     

    WAYS YOU CAN CONTRIBUTE

    • Build and maintain relationships with employees including other administrators and external contacts.
    • Greet visitors to the office and ensures staff are informed of the arrival of their guests.
    • Assist in ensuring the safety and security of all employees and visitors in the case of an emergency.
    • Handle all emergency calls related to premises and coordinate resolution accordingly, on- call 24/7.
    • Coordinate all cleaning, maintenance and repairs of premises through the building management office and/or external providers.
    • Manage the logistics calendar (Foundation drivers/third party driving service) including adding journey requests and engaging additional support as needed. Sort and distribute all incoming mail. Prepare packages for courier.
    • Ensure kitchen area, meeting rooms and supply areas are clean, tidy and fully stocked with all necessary supplies.
    • Build and maintain positive vendor relationships by notifying them of issues, assisting in requesting quotes, placing orders, etc.
    • Purchase office supplies and equipment, ensuring supply needs are met.
    • Set-up and tear down of meeting rooms, as required.
    • Manage catering and act as back-up point-of-contact for social events.
    • Assist in the onboarding process by preparing offices and/or workstations for new hires and ensure equipment requirements are met.
    • Assist in coordinating office moves.
    • Ensure the local office is health and safety compliant and participate as a member in the Joint Health, Safety and Wellness Committee.
    • Inform travelers of necessary preparations prior to trip (i.e. vaccinations, visas etc.).
    • Build and maintain relationships with the medical & travel security assistance company and the Foundation’s travel service provider.
    • Coordinate and/or support administrative assistants with global travel arrangements including flights hotel bookings, ground/air transportation, travel itineraries and meeting briefs in advance of all trips.
    • Ensure Customer Traveler Profiles and details are accurate. Track costs and manage budgets, expenses and invoices.
    • Responsible for reconciling and coding all travel fees against appropriate department or project code in SAP Concur.
    • Provide administrative support to the local Operations team as required.
    • Provide backup support to the Program Administrative Assistant as required.
    • Other duties as assigned.

    WHO YOU ARE 

    • Completion of a College diploma or University degree.
    • Minimum 3-5 years of experience in an administrative, travel coordination, office services role or equivalent.
    • Corporate travel experience, preferably global experience, would be an asset.
    • Service oriented with a willingness to take on a variety of tasks and activities.
    • Excellent planning, prioritization and time management skills.
    • An ability to work well under pressure and remain calm during high volume periods.
    • Must be a team player, who can also work independently with little direction or supervision and possess ability to coordinate and manage multiple projects.
    • Excellent initiative and possess a "take charge" attitude and sense of ownership.
    • Flexible and adaptable to changing priorities.
    • Professional demeanor, sensitivity with different cultures and impeccable integrity.
    • High level of proficiency with current technology including; Microsoft Office, with an emphasis on Word, Excel, Outlook and PowerPoint.
    • Experience using SAP Concur for invoice and expenses tracking, an asset.
    • Strong communication skills in English; written and spoken. French language skills a strong asset.
    • You are flexible, adaptable, and able to execute a range of job duties and changing priorities.
    • You possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
    • You possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.

    The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

    go to method of application »

    Program Manager, Youth Engagement

    THE OPPORTUNITY

    Reporting to the Senior Program Manager, Youth Engagement and Networks, this newly created role within the Youth Engagement (YE) team will support the development of the Foundation’s youth engagement strategies, specifically the development of alumni approach and programs. Mastercard Foundation is committed to keeping youth at the center of all that we do, and therefore has created a team to support the efforts to engage young people in our programming. Specific activities include the building of alumni networks within countries, elevating youth voices and insights within our programs and supporting young people’s initiatives and ideas. This role will join a dynamic team looking to plan, organize and implement this alumni strategy. This role will be responsible for building and managing local partnerships, supporting the alumni leadership committees and ongoing tasks to make this work successful.

    The successful candidate for this role will be proactive, collaborative, team player who is passionate about young engagement and community mobilization.

    WAYS YOU CAN CONTRIBUTE

    Alumni Engagement

    • Working alongside YE team to provide oversight, implementation and guidance to the national alumni leadership teams in West Africa.
    • Planning and implementing the leadership onboarding week, which includes supporting agenda development, logistics, and communication with attendees.
    • Guiding and supporting to national committees to build connections with private, public, and civil networks.
    • Committed to ongoing learning to ensure that we are adapting consistently to ensure we are creating sustainable, alumni-led and guided programs and approaches.

    Partnership Management

    • Building partnerships with local African-based organizations to advance the objectives of the alumni strategy and country programs.
    • Providing support to country office in areas of youth engagement and other technical support as needed and applicable.
    • Developing training, programming and guidance alongside local partners that will support the Foundation in its programmatic objectives.
    • Managing day-to-day communication and needs of partners while implementing strategic activities.

    Youth Engagement

    • Supporting country teams in elevating youth voices while country strategies are creating and throughout program implementation and monitoring.
    • Developing and implementing strategies to ensure youth are kept at the centre of country work (including supporting youth advisory committees, youth feedback loops, youth participating in decision making).

    Events

    • Planning and executing alumni regional events in West Africa. Tasks will include creating the agenda, booking speakers, booking venues, communicating with attendees and organizing travel logistics for participants and speakers.
    • Supporting Mastercard Foundation teams to feature youth at events, either as participants or speakers.
    • Other duties as assigned.

    WHO YOU ARE

    • Degree/Diploma in a related discipline such as International Development, Community Engagement and/or Education.
    • Minimum 6-10 years of relevant experience supporting young people, community mobilization, events and communications, preferably in a global context.
    • 5-10 Events planning and management experience.
    • Strong coordination skills and understanding of project management.
    • Ability to communicate effectively with a broad range of stakeholders, including both internally and externally.
    • Ability to interact across functional, organizational, and cultural lines and capable of working comfortably with all levels of individuals.
    • Proficiency with Microsoft Office suite (Word, PowerPoint and Excel). Familiar with Adobe Acrobat.
    • Excellent written and spoken communication skills, proofreading skills with a high attention to detail.
    • Excellent organizational skills and demonstrated ability to handle multiple tasks simultaneously.
    • Ability to make sound judgement decisions.
    • Ability to meet tight timelines and to work in a high-paced work environment.
    • Ability to troubleshoot on the spot and in the moment.
    • Bilingual (English/French) is an asset.
    • High level of integrity and ethical standards. 
    • You are flexible, adaptable, and able to execute a range of job duties and changing priorities.
    • You possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
    • You possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.

    The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Completion of satisfactory business references and/or proof of education, as well as background checks (criminal, credit and social media) are essential conditions of employment.

    If you require accommodation during the recruitment and selection process, please contact the People and Culture Department at [email protected]. We will work with you to provide a positive recruitment experience in a confidential manner.

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