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Ericsson is world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. The role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet operates according to MSTOP/ITIL best practices.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of Ericsson Converged Wallet. You will be reporting to Head of Mobile Money Operations.
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