Vacancies at Old Mutual Kenya

KEY MEASURABLE GOALS

• MSME Portfolio Growth: Increase in the MSME loan portfolio by actively acquiring new clients and deepening relationships with existing ones.
• Client Success & Retention: Improve the business health of MSME clients, measured by an increase in the number of returning clients, repeat business, and successful cross-selling of other financial products.
• Portfolio Quality: Maintain a high-quality loan portfolio with a delinquency rate below 3% for loans over 30 days and zero for those under 30 days.
• Digital Adoption: Drive the adoption of digital banking platforms, with a specific target for onboarding and active usage among your MSME client base.
• Revenue Generation: Exceed revenue targets by effectively cross-selling the full range of bank products and services tailored to the needs of MSMEs.

KEY RESPONSIBILITIES

• Actively market and generate new business by identifying and recruiting high-potential MSME clients. Serve as a trusted financial advisor, helping clients identify their needs and recommending suitable financial products and services to support their business growth.
• Build and maintain strong, long-term relationships with clients through regular, proactive visits.
• Prepare comprehensive and insightful credit appraisals and analyses for MSME clients. Present these to the Branch Credit Committee, focusing on the client's business potential and growth trajectory.
• Conduct daily monitoring of the portfolio's quality, proactively instituting remedial actions to prevent delinquency. This includes regular follow-ups and working with clients to find solutions that protect both their business and the bank's assets.
• Actively promote and support the adoption of the bank's digital platforms (e.g., Digi Cash, Internet Banking, USSD Code) to help MSMEs streamline their financial operations. Cross-sell other bank products, such as Bancassurance, to provide a comprehensive IFS solution.
• Adhere strictly to all internal policies and regulatory requirements, including Anti-Money Laundering (AML), Know Your Customer (KYC), and Countering the Financing of Terrorism (CFT) policies. Ensure all client transactions are monitored for unusual activity and reported as required.

Education:

• A business-related degree from a recognized university.
• An accounts qualification up to Section 4 of the CPA exams.
• A Master's degree. (Desired)

Experience:

• At least 4 years of experience as a universal banker handling MSME loans.
• A minimum of 3 years of hands-on lending experience.

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KEY RESPONSIBILITIES

• Analyze end-to-end business processes to identify inefficiencies, redundancies, and automation opportunities.
• Redesign and simplify processes to reduce customer effort and improve satisfaction.
• Facilitate process discovery workshops and engage with stakeholders across departments.
• Use data-driven insights and technology (e.g., AI, RPA, low-code platforms) to design optimized, future-ready processes.
• Develop and manage process maps, SOPs, and documentation using tools like Visio, Lucidchart, or BPMN platforms.
• Lead or support change management initiatives, including communication, training, and adoption tracking.
• Collaborate with IT teams on systems integration and automation alignment.
• Support enterprise-wide transformation programs and contribute to KPI and ROI tracking.
• Lead the design, development, and implementation of automated workflows and decision-making tools to increase operational efficiency.
• Work with cross-functional teams to align process improvements with broader business growth strategies in line with changing regulatory and industry dynamics.
• Establish process performance metrics and regularly track performance against benchmarks.
• Implement quality assurance measures to ensure consistent and high-quality process outputs.

MINIMUM QUALIFICATIONS/EXPERIENCE

• A Business or related degree from a recognized university
• A professional certification in Business Process Models and methodology – Lean Six Sigma, ABPMP
• Project Management Professional certification

Knowledge & Experience

• 8 years of business or process analysis experience
• Hands on experience on Power Apps and Power Automate
• Experience in Business Process Models
• Experience with MS Office (Word, Excel, and PowerPoint), Visio and Share point.
• Operational Excellence

Additional Qualifications (Preffered, Not a Requirement)

• A Master’s degree in a business related field
• Risk Management Certification
• LSS Black Belt Certification.
• Robotics Process Automation