Vacancies at SMEP Microfinance Bank

Key Duties & Responsibilities

• Promote and fulfill the Banks’ Spiritual Integration Strategies by working with the various Heads of Department to implement them, as they execute their mandates in the Banks’ Mission and Vision,
• Shape the culture of the organization toward biblical ethics and values.
• Coordinate the Spiritual formation rhythms in the Bank and offer Spiritual Care and guidance to staff
• Promote Spiritual integration in the Banks’ Operations and Business partnerships
• Develop an annual plan for spiritual integration including a specific framework for all products and interactions with clients.
• Develop spiritual integration strategies for all products that lead to spiritual transformation in clients’ lives
• Execute a thorough strategy to partner with healthy, Bible-teaching churches and Christian agencies in supporting our clients’ and staff members’ spiritual formation.

Key Qualities, Competencies & Competencies

• Degree in Theology, Human Resource Management, Business Management, Sales & Marketing, or other Business-related disciplines
• Strong knowledge of the bible and adequate educational background and theological training
• Minimum of 10 years of professional experience, ideally in financial services, training, adult education, or spiritual leadership/discipleship sectors.
• Must be and active member of their local church and holding leadership positions or positions of responsibility in the church
• Good understanding and respect for the diversity, doctrines and traditions of churches and Christian organizations in the country
• Formal training/experience in banking/Customer Service will be an added advantage
• Strong interpersonal, negotiating and problem-solving skills
• Between the age of 35 to 45 years
• Applicants must be committed to Christian values, with a passion to serve

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Key Duties & Responsibilities

• Take responsibility for running the ICT department and formulating corporate IT strategy and long-term IT planning with an emphasis on digital banking strategy.
• Research, design, and implement the necessary systems and applications to facilitate efficient and effective communication within the institution.
• Lead, manage, and review technical projects that provide Business solutions.
• Maintain liaison and ongoing relationship management between the IT function, Operations, and business operations.
• Maintain a strong culture of extraordinary customer service for banking staff and clients, ensuring a responsive and proactive ICT team.
• Oversee recruitment and management of all staffing requirements within the ICT department.
• Manage vendors and contracts, while ensuring information security for the Company
• Review existing support needs to ensure there are sufficient support contracts in place to minimize risk of application down-time.
• Lead the ICT team in the maintenance and continual improvement of core banking systems and associated digital applications and channels (T24 and others)
• Oversee the helpdesk service function, ensuring proper documentation and attention to user requests.
• Oversee development, implementation, and maintenance of applications, including the Company’s email and digital document storage.
• Maintain and audit all systems and demonstrate proper management in accordance with cyber security and information management standards, policies, and recommendations.
• Control the procurement, deployment and tracking of all IT related equipment purchased and ensure a comprehensive assets register is maintained
• Develop and maintain a comprehensive Disaster Recovery Program and a detailed security plan; manage the Company’s disaster recovery data center.
• Review and maintain IT procedures with a view to making the processes more seamless and secure.

Key Qualities, Competencies & Competencies

• Degree in Computer Science / Information Technology (Master’s degree preferred)
• Professional registration or qualification, GSA & Certified Audit Manager, CISA (Certified Info Systems Auditor)
• At least 7 (seven) years’ experience in a busy ICT Department at a reputable institution; 5 (five) of them in a Senior ICT position.
• Have solid experience in working with Fintechs in a digitized environment
• Good understanding of budget management principles
• Excellent communication, interpersonal and analytical skills are essential
• Persuasive and assertive with the ability to change behaviour to ensure the optimum utilisation of ICT resources
• Experience in the financial services sector will be an added advantage
• Data Management and analysis skills
• Creative and innovative thinking
• Strong interpersonal, negotiating and problem-solving skills, and customer service orientation
• Leadership and people development skills
• Between the age of 40 to 45 years
• Applicants must be committed to Christian values, with a passion to serve