Analyst, Network Performance Reporting & Analytics at MTN

Ref no: MTN-NWGANA2

Level: MTN Level 2

Function: Network Group

Department: Network Performance & Quality Assurance

Reports to: Manager, Network Performance Reporting & Analytics

Job Summary:

Gather and analyse all areas of Network data by ensuring quality and integrity in data reporting aligned with laid down standards and best practices as defined.

Job Context

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Managed Services organisation and regional Structure implication
• MTN Group approved Telecommunication/ICT Network Standards and Practices
• Global technology trends and advancements
• Diverse Cultural environment
• Agile way of work

Key Tasks:

• Proactively monitor and investigate network related issues raised in any forum by critically analysing issues affecting network performance.
• Create performance reports and dashboards to regularly report or provide visibility on network performance to both internal and external stakeholders.
• Perform biannual prioritization of all sites in the Network for Customer Experience Model through the collection of data, reprioritization, and circulation to all stakeholders.
• Investigate and report on network impact i.e., revenue loss due to network challenges, commercial promo introduction or suspension.
• Support in conducting research and analysis of NWG statistics in relation to commercial KPIs to derive company-wide insights.
• Provide support for Marketing; Geo Marketing team on research into NWG KPIs by preparing reports and analysis, investigating, and establishing of correlation, etc.
• Focus on network related regulator (NCA) relations by consistently tracking, monitoring, highlighting risk and recommending action plan.
• Analyse NCA QoS drive log files received from NCA and generate reports on agreed templates for reconciliation with the regulator.
• Liaise closely with the MTN regulatory team on the NCA QoS drives and reports generated by NCA Network Monitoring Systems so as to mitigate any compliance violation.
• Perform analysis of KPIs and recommend areas of focus to enable the organization meet NCA requirements.
• Benchmark NCA NMS reports against reports from MTN reporting system and making timely recommendations.
• Deliver on all assigned and ad-hoc work-related requests.
• Provide reports to internal and external stakeholders, highlighting and following through for resolution of any issues/ abnormalities that may be affecting network performance.
• Ensure compliance with regulatory requirements - timely submission of network related reports, applications and execution of regulatory mandates.
• Collect, organize, cleanse, process and analyse techno-commercial data to create visualizations that tell compelling stories to drive decisions within the network division.

Education

• Minimum of a Degree in Engineering
• A qualification in Statistics is an added advantage
• Certification in Microsoft Power Platform Fundamentals and/or Microsoft Power BI Data Analyst Associate is an added advantage

Experience

• Minimum of 3 years’ hands-on experience in a similar role.

Professional/Technical competencies

• Knowledge in Network System Technologies (GSM and WCDMA networks, etc…)
• Knowledge in GSM & WCDMA networks' architecture, topology, protocols and Interfaces.
• Network KPI Statistics Analysis skills
• Understanding of telecommunications protocols
• Monitor performance statistics and generate reports.
• Knowledge in use of reporting tools

· Knowledge in use of drive test tools

• Analytical and diagnostic Skills.
• Ability to analyze conceptual situations and take initiatives.

Competencies

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.