Analyst, Revenue Assurance & Fraud Operations Support at MTN

Job Summary:

• Responsible for proactively monitoring and implementing controls and related activities within the Xtra time/byte /Roaming space.

Job Role

• Responsible for the review of inherent potential risks within the xtra time/byte/Money space and Roaming
• Design and Implement primary and secondary controls within the xtra time/Byte/money space and Roaming to prevent and detect leakage
• Responsible for primary controls monitoring as assigned
• Responsible for Secondary control performance and exception remediation as assigned
• Daily data quality monitoring on Revenue Assurance and Fraud Management (RAFM) platform
• Revenue reporting and usage trend analysis
• Conduct pre and post xtra time/byte/money product and services implementation test
• Review changes to the xtra time/byte/money and Roaming system and user logs
• Perform borrowing and repayment analysis
• Perform a daily analysis on inbound and outbound roaming subscribers for any change in usages and charges
• Perform bad debt aging analysis
• Carry out work related task (s) as assigned by line manager

Context :

• Dynamic and highly competitive technology & ICT industry
• Highly regulated environment
• Performance driven environment
• Diverse cultural environment
• Revenue Assurance and fraud Management Group best practices & standards alignment
• Supply Market Demographics
• Ghana Specific restrictions on local content
• Highly technical nature of the Revenue Assurance and Fraud Management domain

Job Requirements

• Foundational Skills Proficiency Required
• Strategic Planning & Thinking
• Aware of the organization’s business plan, immediate environment and the possible impact of events and activities on the organization; understand current role in relation to executing the business plan
• Ensures team objectives are consistent with strategic plan
• Critical Thinking
• Generates simple ideas
• Solutions are limited in scope
• Analytical Thinking
• Undertakes a process of information and data collection and analysis for integration purposes.
• Identifies and makes sets of information and determines their relationships.
• Decision Making based on Decision Modelling
• Recognizes when advice or assistance is required in making decisions on non- routine issues and looks to others to provide support
• Distinguishes between critical and irrelevant pieces of information. Gathers input and information from a variety of sources to reach a conclusion 
• Integrated Analytics
• Is familiar with the organization’s various sources of business, customer, and market information, both behavioral and technical data
• Understands the range of metrics used to measure value and effectiveness and can use analytics to review the business impact of key activities

Education & Competencies
Education

• First Degree in Accounting / Computer Science / Mathematics
• Charted Information Systems Auditor (CISA) / Charted Information Systems Manager (CISM) Certification is a plus.

Experience

• 3 years relevant experience in a technology-oriented industry preferably telecommunications. Experience in data analytics a plus
• Professional/Technical competencies:
• Good Knowledge of the mechanics of telecommunications.
• Knowledge of Telco billing principles and operation.
• Good knowledge of the Revenue Management chain in telecommunications
• High level of IT
• Good understanding of quantitative and analytical principles
• Good knowledge of financial analysis and modelling skills

Skills / physical competencies:

• A sense of accuracy & attention to detail
• Strong numerical skills
• Analytically sound
• Good communication and interpersonal skills at both individual and team level
• Report writing abilities
• Presentation skills
• Problem solving skills.
• NB: The Incumbent must maintain strict confidentiality always.