Assistant Manager - Finance Support at Deloitte

Job Description

• Are you passionate about leading people and helping them grow through coaching and mentoring?
• Do you think you have strong leadership qualities and can motivate people?
• Do you have the customer service attitude who can help develop strong teams like you?
• Are you one who can develop strong network and relations with Clients, People and Customers? T
• hen, look no further.
• This is a unique opportunity to be part of the Finance Support team if you are a detailed oriented with an inclination to Finance, independent worker with strong customer service and leadership skills.

Role Responsibilities:

We are seeking an Assistant Manager to be responsible for the following:

• Manage and monitor SLA’s
• Manage day to day performance of the team
• Leave Management, Schedule Management to ensure smooth operations
• Review daily/weekly/monthly stats for performance of respective team
• Provide coaching and mentoring to Senior Coaching analyst and Frontline analysts
• Be a mentor and assist in training for other analysts
• Identify training opportunities and work with training team to develop training materials and deliver training as needed
• Handle escalated customer contacts
• Acts as a Performance Management Counsellor in year appraised based on the need of the business line
• Work towards improving talent survey engagement scores and drive initiatives
• Maintain relationships with other support groups external to the Client’s Contact Center in
• Maintain good relationship with our client teams
• Review timesheets of the team members
• Provide input for hiring decisions
• Should act as coach, mentor, and career counsellor for team members and help them achieve their goals
• Flexibility to work within different shifts mostly rotational

Qualifications

• Possess a bachelor's degree B.Sc/B.Com/BCA/ (Other non-engineering graduation/Diploma with prior team handling experience in contact centers).
• Excellent writing, verbal, listening and analytical skills.
• Easily grasp and communicate complex ideas, Excellent problem-solving skills.
• Experience in People Management / Performance Management / Process Management / KPI Management
• Ability to learn and apply procedures  

Required Skills

• Teamwork  
• Motivating Team members 
• Interviewing and Recruiting Applicants 
• Performance Management 
• Overseeing and Implementing Projects 
• People Management 
• Managing Processes 
• Emphasizing Excellence