Assistant Training Manager at PrideInn

• The Assistant Training Manager supports the Group Training Manager in executing the company's comprehensive learning and development (L&D) strategy. This hands-on role involves supervising the training team, assisting in the design and delivery of impactful training programs, and ensuring the seamless coordination of all L&D activities across the hotel group. The main objective is to enhance employee skills, improve on-the-job performance, and uphold brand standards, ultimately contributing to exceptional guest experiences and overall business success.

Description of Key Duties:

• Assist in designing and delivering training modules across departments (Front Office, F&B, Housekeeping, etc.)
• Supervise and mentor trainers and coordinators within the department
• Coordinate training logistics and ensure participation from respective teams
• Monitor performance improvements post-training using KPIs
• Maintain updated training calendars, attendance records, and progress reports
• Assist with onboarding and induction programs
• Support quality audits and brand standard rollouts

Skills and Experience:

• To perform the job successfully, an individual should demonstrate the following competencies:

Qualifications:

• Bachelor’s degree in Hospitality, HR, or related field
• At least 3 years’ experience in hotel training or operations
• Strong facilitation and presentation skills
• Excellent communication and interpersonal skills

Key Qualities & Attributes

• Leadership & Mentoring Skills: A natural ability to guide, motivate, and develop junior team members, fostering a supportive and high-performing team environment.
• Excellent Communication & Facilitation Skills: Superior verbal and written communication skills, with the confidence and clarity to deliver engaging training content and present reports to stakeholders.
• Strong Organizational & Planning Skills: Meticulous attention to detail with the ability to manage complex training schedules, logistics, and reporting deadlines for multiple departments simultaneously.
• Analytical & Results-Driven: A mindset focused on measuring the impact and effectiveness of training programs, with the ability to analyse performance data and link training outcomes to business results.
• Collaborative & Personable: Strong interpersonal skills to build relationships and work effectively with department heads, trainers, and employees at all levels of the organization.
• Proactive & Adaptable: The ability to take initiative, anticipate challenges, and adapt quickly to changing priorities or unexpected issues in a dynamic hospitality environment