Bambai Client Success Manager at Rising Academy Network

About the role:

• We are seeking a Client Success Manager to manage the initial onboarding of new Bambai clients and maintain ongoing support to ensure maximum client satisfaction. The candidate should be able to contribute to building relationships, implementing new products that will increase our business’ revenue potentials, and minimize churn rates.
• The Client Success Manager will work directly with clients to help solve their problems and ensure their satisfaction with the Bambi suite of products. The Client Success Manager will also work closely with the Impact team, Business Development Manager, and Product Manager to ensure clients receive the best experience.

The Client Success Manager will:

• Build great relationships with Bambai clients, ensuring exceptional delivery of Bambai suite of products. Ensure communications are clear, professional and timely for strong client satisfaction.
• Ensure onboarding challenges are effectively addressed and solutions are provided
• Increase and ensure 100% of client relationship is maintained
• Evaluates client needs and upsell other Bambai suite of products as needed
• Review client complaints and concerns and improve the client experience to increase client retention
• Collect Data as needed for the Data team to support process improvement and decision making
• Train, monitor, support and lead all instructors in delivering Bambai tools

Location and reporting:

• This is a full-time position. Candidates should be based in Ghana. The Client Success Manager reports to the CTO.

Requirements

Qualifications and Experience:

• Post-graduate University degree (preferred) or University degree
• Minimum 4 years of professional experience in the education sector with at least one year supervisory experience
• Effective communication, relationship building and teamwork skills
• Ability to quickly learn tech tools and systems
• Data driven, makes decisions in a logical way, on the basis of good judgement
• Strong track record of professionalism and trustworthiness
• Sets high standards and can support others to achieve them
• Ability to take the initiative and problem-solve when challenges arise
• Willingness to learn, give and receive feedback, and try new approaches
• Passionate about improving the quality of education

About You:

• You have excellent verbal, written, and interpersonal communication skills.
• You can communicate with technical teams and business stakeholders in a multicultural environment, as well as clearly document software for these audiences.
• You demonstrate people skills; must be able to collaborate effectively with diverse personalities and skill sets, and enjoy constructive conflict.
• You have a strong track record of professionalism and trustworthiness.
• You possess effective communication, relationship building, and teamwork skills.
• You have a strong track record of managing engineers and developers by directly reporting to them.
• You can take initiative and problem-solve when challenges arise,
• You are comfortable working with senior leadership, reporting on data and outcomes.
• You have a strong ability to keep a team on task.
• You are willing to take risks, fail, learn, give and receive feedback, and try new approaches.
• You are passionate about improving the quality of education across Africa.