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  • Posted: Nov 28, 2019
    Deadline: Nov 29, 2019
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    Enterprise Group was created to deliver sustained growth by taking advantage of the profitable business opportunities in sectors of the economy, other than insurance, such as Pensions, Real Estate etc.


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    Broker Business Manager

    JOB PURPOSE

    • To be responsible for the overall management of the branch including, but not limited to Distribution, Client Services, Premium Administration, People Management and general branch management.
    • To direct and implement agreed organizational policies, defined rules and procedures to meet objectives

    BRIEF JOB DESCRIPTION

    • Provide Leadership for the unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
    • Ensure the overall management of the branch to achieve corporate objectives
    • Grow branch/business performance on all KPIs to ensure team/branch profitability
    • Support and supervise Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc. 
    • Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives (Examples include, but not limited to Customer Service at Your-Door-Step, etc.)
    • Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
    • Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
    • Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
    • Handle claims investigations and report same to Head of Forensics
    • Responsible for managing premium administration deliverables in the branch (pay point opening, collection drives, engagement initiatives, etc.)
    • Coordinate and facilitate Sales Reps and Back Office Trainings and report same to the EL Learning Academy as part of monthly reports
    • Effectively communicate business decisions and information to all staff and stakeholders
    • Escalate and follow-up on issues with other Departments for a quick resolution per approved turnaround time.
    • Engage, drive and inspire confidence in the staff to achieve business and personal goals
    • Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch

    Required Skills or Experience

    • 1st Degree in a relevant field from an accredited University
    • A minimum of 3 years cumulative working experience as a Sales Manager or Team Leader in a Distribution role
    • Experience in managing other functional areas such as customer service, premium admin and general administration
    • Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
    • Excellent Communication Skills ( oral and written)
    • Good Report Writing Skills
    • Strong computer knowledge ( Microsoft Office)
    • Must have demonstrated good/ethical behavior over the years

    Method of Application

    Send your application and your CV to [email protected]

    • Note that only short-listed applicants would be contacted.
    • Deadline for Receipt of Applications: Before Close of Work 29th November, 2019

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