Enterprise Group was created to deliver sustained growth by taking advantage of the profitable business opportunities in sectors of the economy, other than insurance, such as Pensions, Real Estate etc.
Read more about this company
To be responsible for the overall management of the branch including, but not limited to Distribution, Client Services, Premium Administration, People Management and general branch management.
To direct and implement agreed organizational policies, defined rules and procedures to meet objectives
BRIEF JOB DESCRIPTION
Provide Leadership for the unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
Ensure the overall management of the branch to achieve corporate objectives
Grow branch/business performance on all KPIs to ensure team/branch profitability
Support and supervise Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc.
Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives (Examples include, but not limited to Customer Service at Your-Door-Step, etc.)
Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
Handle claims investigations and report same to Head of Forensics
Responsible for managing premium administration deliverables in the branch (pay point opening, collection drives, engagement initiatives, etc.)
Coordinate and facilitate Sales Reps and Back Office Trainings and report same to the EL Learning Academy as part of monthly reports
Effectively communicate business decisions and information to all staff and stakeholders
Escalate and follow-up on issues with other Departments for a quick resolution per approved turnaround time.
Engage, drive and inspire confidence in the staff to achieve business and personal goals
Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch
Required Skills or Experience
1st Degree in a relevant field from an accredited University
A minimum of 3 years cumulative working experience as a Sales Manager or Team Leader in a Distribution role
Experience in managing other functional areas such as customer service, premium admin and general administration
Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
Excellent Communication Skills ( oral and written)
Good Report Writing Skills
Strong computer knowledge ( Microsoft Office)
Must have demonstrated good/ethical behavior over the years