Job Opportunities at Enterprise Life

JOB PURPOSE
To provide excellent and quality sales to clients, including managing existing businesses making sure they enjoy the Enterprise Advantage

JOB DESCRIPTION

• Plan and deliver on sales strategies to achieve business and personal targets
• Prospect and sell the products and services of the company
• Plan, recruit and train Sales Representatives
• Set targets and manage Sales Representatives to achieve personal as well as branch and corporate sales targets
• Constant field activity with Sales Reps to improve on their selling skills and product knowledge
• Vetting of Application Forms to ensure there are no errors
• Work on and re-submit cases that are returned by New Business
• Prepare and undertake sales presentations to individuals, groups and associations or corporate bodies
• Effectively manage Sales Representatives with focus on their engagement, motivation and their welfare
• Effectively communicate business decisions and information to all Sales Reps and other stakeholders
• Handle performance improvement and performance management issues to ensure optimal performance of all Sales Representatives
• Fully implement all new initiatives that leads to the achievement of key business imperatives ( Examples include, but not limited to Customer Service at Your-Door-Step, etc)
• Manage key partnerships with third parties including, but not limited to, recruitment sources and partnerships, etc
• Receive and distribute application forms and record same for auditing purposes
• Drive the use of the E-App for the selling of new businesses
• Drive quality sales that will persist on our books
• Open paypoints and ensure Sales Reps sell from identifiable sources
• Submit new businesses via the Sales Portal
• Provide timely and useful feedback to Underwriting & Reinsurance to improve on business processes
• Ensure conservation of policies through professional advice and conduct
• Salvage returned cases and resubmit to New Business
• Ensure daily reporting of Team KRA to Branch Manager
• Handling of client issues both on the field and in the office
• Follow up on commission issues and ensure Sales Reps are paid on time and accurately
• Prepare and submit daily/weekly/monthly reports to Broker Business Manager
• Support in the orientation and training of National Service Persons/Interns
• Perform other duties as assigned by the Team Leader, Head of Department or the business.

Required Skills or Experience

• A minimum of a first degree in any discipline
• At least 5 years working experience as a Sales Rep
• Must have demonstrated team leadership skills
• Must have a track record of excellent performance and good behaviour
• Excellent communication and presentation skills
• Must be very analytical
• Good organizational skills
• Ability to drive and have a valid driver’s license
• Creative, confident and professional person with high levels of self-drive
• Must be highly ethical
• Excellent knowledge in use of ICT to achieve results 

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JOB PURPOSE

• Sale and Advisory services
• Handling of all customer requests
• Relationship management
• Prospecting
• Feedback management.
• Reporting and Data Management

JOB DESCRIPTION

• Proactively identify, contact and sell life policies to target market.
• Maintain a consistent high level of service delivery whilst identifying new business opportunities.
• Serve as personal insurance advisers and or consultants to their clientele in the value creation process.
• Manage all customer related issues ranging from online services to policy administration issues, payment of premiums, advice on new products and loyalty related benefits or services.
• Conduct periodic visits to the client and establish strong relationship.
• Develop and maintain a client referral database on potential clients.
• Keep records of all business generated
• Manage client exits whilst ensuring utmost customer satisfaction

Required Skills or Experience

• A minimum of a 1st degree in any discipline from a recognized local or international university
• At least three (3) years working experience in sales or client services environment
• Have excellent IT skills
• Excellent oral and written communication skills
• Focused and structured in approach, effectively managing multiple tasks to meet deadlines.
• Creative, confident and professional person with high levels of drive and integrity

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JOB PURPOSE

• To be responsible for the overall management of the branch including, but not limited to Distribution, Client Services, Premium Administration, People Management and general branch management.
• To direct and implement agreed organizational policies, defined rules and procedures to meet objectives

BRIEF JOB DESCRIPTION

• Provide Leadership for the unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
• Ensure the overall management of the branch to achieve corporate objectives
• Grow branch/business performance on all KPIs to ensure team/branch profitability
• Support and supervise Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc. 
• Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives (Examples include, but not limited to Customer Service at Your-Door-Step, etc.)
• Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
• Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
• Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
• Handle claims investigations and report same to Head of Forensics
• Responsible for managing premium administration deliverables in the branch (pay point opening, collection drives, engagement initiatives, etc.)
• Coordinate and facilitate Sales Reps and Back Office Trainings and report same to the EL Learning Academy as part of monthly reports
• Effectively communicate business decisions and information to all staff and stakeholders
• Escalate and follow-up on issues with other Departments for a quick resolution per approved turnaround time.
• Engage, drive and inspire confidence in the staff to achieve business and personal goals
• Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch

Required Skills or Experience

• 1st Degree in a relevant field from an accredited University
• A minimum of 3 years cumulative working experience as a Sales Manager or Team Leader in a Distribution role
• Experience in managing other functional areas such as customer service, premium admin and general administration
• Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
• Excellent Communication Skills ( oral and written)
• Good Report Writing Skills
• Strong computer knowledge ( Microsoft Office)
• Must have demonstrated good/ethical behavior over the years