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  • Posted: November 28, 2019
    Deadline: November 29, 2019
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  • Enterprise Group was created to deliver sustained growth by taking advantage of the profitable business opportunities in sectors of the economy, other than insurance, such as Pensions, Real Estate etc.
    Read more about this company

    Broker Unit Manager

    JOB PURPOSE
    To provide excellent and quality sales to clients, including managing existing businesses making sure they enjoy the Enterprise Advantage

    JOB DESCRIPTION

    • Plan and deliver on sales strategies to achieve business and personal targets
    • Prospect and sell the products and services of the company
    • Plan, recruit and train Sales Representatives
    • Set targets and manage Sales Representatives to achieve personal as well as branch and corporate sales targets
    • Constant field activity with Sales Reps to improve on their selling skills and product knowledge
    • Vetting of Application Forms to ensure there are no errors
    • Work on and re-submit cases that are returned by New Business
    • Prepare and undertake sales presentations to individuals, groups and associations or corporate bodies
    • Effectively manage Sales Representatives with focus on their engagement, motivation and their welfare
    • Effectively communicate business decisions and information to all Sales Reps and other stakeholders
    • Handle performance improvement and performance management issues to ensure optimal performance of all Sales Representatives
    • Fully implement all new initiatives that leads to the achievement of key business imperatives ( Examples include, but not limited to Customer Service at Your-Door-Step, etc)
    • Manage key partnerships with third parties including, but not limited to, recruitment sources and partnerships, etc
    • Receive and distribute application forms and record same for auditing purposes
    • Drive the use of the E-App for the selling of new businesses
    • Drive quality sales that will persist on our books
    • Open paypoints and ensure Sales Reps sell from identifiable sources
    • Submit new businesses via the Sales Portal
    • Provide timely and useful feedback to Underwriting & Reinsurance to improve on business processes
    • Ensure conservation of policies through professional advice and conduct
    • Salvage returned cases and resubmit to New Business
    • Ensure daily reporting of Team KRA to Branch Manager
    • Handling of client issues both on the field and in the office
    • Follow up on commission issues and ensure Sales Reps are paid on time and accurately
    • Prepare and submit daily/weekly/monthly reports to Broker Business Manager
    • Support in the orientation and training of National Service Persons/Interns
    • Perform other duties as assigned by the Team Leader, Head of Department or the business.

    Required Skills or Experience

    • A minimum of a first degree in any discipline
    • At least 5 years working experience as a Sales Rep
    • Must have demonstrated team leadership skills
    • Must have a track record of excellent performance and good behaviour
    • Excellent communication and presentation skills
    • Must be very analytical
    • Good organizational skills
    • Ability to drive and have a valid driver’s license
    • Creative, confident and professional person with high levels of self-drive
    • Must be highly ethical
    • Excellent knowledge in use of ICT to achieve results 

    go to method of application »

    Relationship Manager

    JOB PURPOSE

    • Sale and Advisory services
    • Handling of all customer requests
    • Relationship management
    • Prospecting
    • Feedback management.
    • Reporting and Data Management

    JOB DESCRIPTION

    • Proactively identify, contact and sell life policies to target market.
    • Maintain a consistent high level of service delivery whilst identifying new business opportunities.
    • Serve as personal insurance advisers and or consultants to their clientele in the value creation process.
    • Manage all customer related issues ranging from online services to policy administration issues, payment of premiums, advice on new products and loyalty related benefits or services.
    • Conduct periodic visits to the client and establish strong relationship.
    • Develop and maintain a client referral database on potential clients.
    • Keep records of all business generated
    • Manage client exits whilst ensuring utmost customer satisfaction

    Required Skills or Experience

    • A minimum of a 1st degree in any discipline from a recognized local or international university
    • At least three (3) years working experience in sales or client services environment
    • Have excellent IT skills
    • Excellent oral and written communication skills
    • Focused and structured in approach, effectively managing multiple tasks to meet deadlines.
    • Creative, confident and professional person with high levels of drive and integrity

    go to method of application »

    Broker Business Manager

    JOB PURPOSE

    • To be responsible for the overall management of the branch including, but not limited to Distribution, Client Services, Premium Administration, People Management and general branch management.
    • To direct and implement agreed organizational policies, defined rules and procedures to meet objectives

    BRIEF JOB DESCRIPTION

    • Provide Leadership for the unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
    • Ensure the overall management of the branch to achieve corporate objectives
    • Grow branch/business performance on all KPIs to ensure team/branch profitability
    • Support and supervise Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc. 
    • Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives (Examples include, but not limited to Customer Service at Your-Door-Step, etc.)
    • Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
    • Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
    • Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
    • Handle claims investigations and report same to Head of Forensics
    • Responsible for managing premium administration deliverables in the branch (pay point opening, collection drives, engagement initiatives, etc.)
    • Coordinate and facilitate Sales Reps and Back Office Trainings and report same to the EL Learning Academy as part of monthly reports
    • Effectively communicate business decisions and information to all staff and stakeholders
    • Escalate and follow-up on issues with other Departments for a quick resolution per approved turnaround time.
    • Engage, drive and inspire confidence in the staff to achieve business and personal goals
    • Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch

    Required Skills or Experience

    • 1st Degree in a relevant field from an accredited University
    • A minimum of 3 years cumulative working experience as a Sales Manager or Team Leader in a Distribution role
    • Experience in managing other functional areas such as customer service, premium admin and general administration
    • Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
    • Excellent Communication Skills ( oral and written)
    • Good Report Writing Skills
    • Strong computer knowledge ( Microsoft Office)
    • Must have demonstrated good/ethical behavior over the years

    Method of Application

    Send your application and your CV to [email protected]

    • Note that only short-listed applicants would be contacted.
    • Deadline for Receipt of Applications: Before Close of Work 29th November, 2019
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