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  • Posted: Sep 14, 2022
    Deadline: Sep 30, 2022
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    mPharma's mission is to increase patient access to high quality medications. Through our drug benefits service, we offer a number of solutions to health insurance companies and pharmaceutical companies to make it easier for patients to afford their medications.
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    Call Center Rep (Pharmacy Technician)

    Position Description 

    • mPharma is looking for a call center agent with a background in healthcare management and pharmacy studies.  
    • The call center agent will be the face of our B2C business (online and offline retail) and will be responsible for helping customers understand and use our services.
    • This candidate will be a member of our Call Centre team in Ghana and will work with the team to deliver value and high-quality service to customers. 


    Key Responsibilities

    • Handle inbound and outbound calls in relation to client order to align with mPharma’s objectives.
    • Follow relevant call center communication scripts when engaging clients. 
    • Engage and build sustainable relationships with clients.
    • Employ call center software in keeping appropriate records of all client communication. 
    • Ensure clients are satisfied with the level of service being delivered by administering customer satisfaction surveys.
    • Maintain and improve quality of service by adhering to standards and guidelines.
    • Keep a shared log of functional/process improvements/issues for iterative purposes.
    • Seize opportunities to upsell products when they arise.
    • Update job knowledge continuously, and follow industry best practices.
    • Meet personal/team qualitative and quantitative targets.


    Our Ideal Candidate

    • Is fluent in English with excellent writing, verbal, analytical, and organizational skills.
    • An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines.
    • A strong work ethic and a proactive “can do” attitude that requires minimal supervision.
    • Proficient in Microsoft Office Suite, specifically Excel.
    • Experience working in a pharma/healthcare environment is a plus.
    • A self-starter who can multitask while consistently producing high-quality deliverables.
    • Works effectively as a team member and promotes collaboration.
    • Exhibits creative problem-solving.    
    • Has great active listening skills.
    • Has exceptional interpersonal and rapport-building skills.
    • Has a patient and empathetic attitude.


    Qualifications

    • BSC Pharmaceutical  Science, or any related program.

    Method of Application

    Interested and qualified? Go to mPharma on mpharma.bamboohr.com to apply

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