Clerk,1 at The Church of Jesus Christ of Latter-day Saints

Job Description

• This position helps make gospel teachings, resources, or services accessible to all in a simple and affordable way, supporting the mission of the Church.
• This position follows specific instructions and performs clerical work using established routines. Applies limited analysis and problem solving in performing job duties.
• The FamilySearch Records Operation Center (ROC) is working on reviewing of records from across Africa. Much of the work will be to support the oral genealogy program. The purpose of this is to ensure that information collected are quality products, from the right source and has has all the required information needed. This is a one-year contract position, with the possibility of a one-year extension, located in Accra, Ghana.

Responsibilities

• Review and submit evaluated records (oral and digital)
• Communicate feedback with contract organizations on what is discovered in file reviews
• Track and analyze reports
• Listen, review and evaluate audio recording
• Regular reporting to management and organization on individual progress and ROC results
• Assist in various special projects for FamilySearch International in the Africa West Area
• Attention to detail, good communication skills (English and French), internet search skills, and deductive reasoning
• Support team members in analyzing issues with submissions
• Train additional staff to fit role
• Receive, prepare and ship packages
• Contribute to process improvement for Africa region patron services

Qualifications

• Member of the Church of Jesus Christ of Latter-day Saints worthy to hold a current temple recommend
• Detail oriented – able to look for and find slight differences in the data
• Deductive reasoning
• Understand oral traditions, oral histories and oral genealogy
• Internet search and good typing skills (At least 40WPM)
• Fluency in written and spoken English & French languages of West African Countries
• A passion for family history and experience finding your own ancestors is desired
• Excellent oral and written communication skills
• Strong technical capabilities with the ability to learn new software and web application quickly and train others
• Familiar with Microsoft Excel
• Able to schedule and monitor project progress, production work flow
• Office management or production environment management experience