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  • Posted: Nov 25, 2022
    Deadline: Dec 2, 2022
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  • Lashibi Funeral Homes & Crematorium established in 2001 to provide modern facilities, equipment and skills required for the professional care of the mortal remains of the deceased with the utmost respect and dignity.
    Read more about this company

     

    Client Service Officer

    Job Summary

    • Main interface between our client families and the funeral home, they play a pivotal role in delivering the service promise

    Key Responsibilities
    Your job responsibilities would include:

    • First point of call for all telephone enquiries
    • Meets with families of the deceased to discuss funeral arrangements and requests
    • Accompanies family members to identify deceased on arrival at the funeral home or for pre-burial visits
    • Explains pricing and product information to family and/or friends
    • Schedule activities or facility use – viewing room, chapel, cemetery, crematorium and reception grounds
    • Sell funeral services, products or merchandise available to clients
    • Resolve customer complaints, adherence to payment plans, or other-service matters

    Qualification Required & Experience
    You would be considered if you have the following:

    • Minimum of a Diploma or Degree with at least 2 years Customer Service or Sale experience
    • Demonstrates strong organisational skills and pays close attention to detail
    • Exhibits patience, empathy and compassion

    Method of Application

    Send your application to [email protected]

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