Client Success Manager, Ghana at Zipline

About The Job
About You And The Role:

• Do you enjoy taking full ownership of the projects you work on, whatever it takes, from supply chain mapping to stakeholder engagement?
• Do you enjoy building true working partnerships? And working with stakeholders to imagine how Zipline's drone delivery service can help meet their needs and have transformative health outcomes?
• Do you enjoy working with our partners internally to help make sure that vision turns into tangible goals and real outcomes?

Position Summary:

• At Zipline your work is intended for the field, customers are counting on it today, so there is no time for ambiguous communication or going slow.
• The team you'd be working with is a small and mighty group of individuals from around the world, all trying to build a nationally-integrated drone delivery service of medical products for healthcare providers and patients in Ghana.
• This role will require you to go above and beyond the job description and build a scalable foundation for customer success in Ghana.

What You'll Do:

• New Use Cases -- partnering with our GTM team to explore new use cases with existing & new customers.
• Client Success -- understanding the client needs and translate them into a strategy with concrete goals and measurable KPIs for achieve client success.
• Systems Integration Strategy -- owning strategy for how we integrate into the supply chain for maximizing impact and problem solving issues to ensure we best serve our customers and community.
• Program Implementation - Partner with stakeholders in our development partner organizations to ensure programs are being implemented effectively & everyone is in the loop.
• Client, Partner & Stakeholder Relationships -- build and maintain high trust relationships with client stakeholders across government sector, non-profit/foundations, and private sector
• Creating and owning all formal communications of program progress and impact to our Clients and key stakeholders

What You'll Bring:

• A knack for building new & managing existing stakeholder relationships in Ghana
• Experience implementing technical and complex projects with public and private stakeholders in the healthcare sector in Ghana.
• Global knowledge of rules, regulations and standard practices surrounding medical/pharmacy practices, pharmaceutical supply chain, and patient safety.
• Deep and practical knowledge of pharmaceutical supply chains in Ghana.
• Ability to think and communicate with a systems perspective.
• Strong visual, written & verbal communications skills with experience working on proposals, reports, and presentations.
• Ability to turn data points into compelling user insights and stories that you communicate in a simple and effective way to stakeholders.
• Ability to translate abstract client or stakeholder needs into tangible goals that Zipline's operations team can deliver on
• An entrepreneurial mindset and are able to fully own the projects you are working on and create strategic vision.
• A high aptitude for learning/growing technical skills.