Cloud Infrastructure Solutions Manager at Tony Blair Institute for Global Change

Where does this role sit in TBI?

• The Cloud Solutions Manager will report to the Senior Advisor, National Digital Infrastructure, within TBI’s new Global Client Solutions (GCS) team in our Government Advisory division. GCS is a hands-on centre of excellence, developing and distributing the best of TBI across our countries to enhance the quality and impact of our advice to senior political leaders. GCS works across a range of sectors and functional areas: strategy, policy, delivery, and technology. We provide valuable counsel, technical input, quality assurance, thought leadership, and surge capacity to support our country teams and embedded advisors. We lead the development and evolution of centralised solutions, methods, tools and offers to ensure we have the required expertise to effectively propose and respond to senior political leaders on their biggest challenges.

What does this role entail?

• The Cloud Solutions Manager will be responsible for outlining, managing, and growing our Cloud offers, solutions, and partnerships together with the Senior Advisor, National Digital Infrastructure. You will work closely with TBI country teams to support assessment of government cloud capabilities and needs, and advise on solutions and pathways based on use cases and workloads. During delivery, you will work with TBI teams and government counterparts to advance cloud infrastructure projects from planning to completion, and actively resolve blockers.
• To successfully deliver your remit, you will need to work collaboratively across the Institute. You will work closely with our other sectoral and offer leads, such as our Head of eGovernment and Director of Health, to ensure our cloud solutions and offers enable other initiatives to flourish. In your partnership efforts, you will work with our Global Innovation Unit and Strategic Partnerships and Initiatives Team. You will also work closely with our global Tech and Public Policy Team, providing a unique opportunity to close the gap between progressive policy, thought leadership and hands-on implementation.

Key Responsibilities

• This role is suitable for an exceptional candidate with significant experience (5-7 years) in public sector cloud infrastructure implementation and technology-enabled transformation, either in the private sector or as part of government advisory and delivery.

Key responsibilities will include:

• Strategy and collateral development
• Support the evolution of TBI’s Cloud infrastructure offer (as part of our broader national digital infrastructure strategy) and value proposition
• Develop discussion guides to equip TBI teams to communicate abut the importance of cloud infrastructure and enabling policies in a nation’s digital transformation objectives
• Develop internal frameworks, guides and documents which effectively capture the cloud infrastructure offer and solutions, and enable country teams to effectively engage with and match the solution to government needs leverage your input
• Develop training materials to ensure TBI country teams and government counterparts understand the specifics and value addition of our Cloud infrastructure solutions and offers
• Support the setting of TBI country strategies and portfolio planning by providing input on Cloud infrastructure options and design choices, ensuring solutions match government need and ambition, and enabling countries to draw from our documented offers and tools (through e.g. internal upskilling & education programmes)
• Develop and quality assure high-calibre external (e.g. government) facing proposal documents and deliverables, ensuring complex and technical terms are easily understandable by senior political leaders and the value of cloud is conveyed

Technical delivery and coordination support

• To support TBI country teams advising and supporting delivery with senior political leaders:
• Build a pipeline, in collaboration with the Partnerships team and senior advisor national digital infrastructure, and coordinate the delivery of a global portfolio of Cloud infrastructure initiatives, ensuring alignment and communication with broader initiatives
• Coordinate across TBI, government counterparts, and solution provider partners to ensure the successful delivery of initiatives, impact, and that country teams can access the best of the Institute
• Provide hands-on technical input and thought partnership in the scoping, design and delivery of Cloud initiatives, generating creative solutions and framing them in a compelling way
• Bring solution knowledge and expertise to support and troubleshoot the implementation of Cloud initiatives, working collaboratively
• Travel to country locations to provide hands-on surge support, such as government workshops, discovery workshops, or user needs/requirements gathering
• Support recruitment and induction for new hires and mentoring and coaching where needed
• Work closely with our Impact and Monitoring, Evaluation and Learning teams to contribute to a learning culture which effectively captures and utilises lessons to continuously improve our work

External engagement and partnerships

• Develop and enhance our partnership with leading innovators, technology companies, implementation partners, and thought leaders in the Cloud infrastructure space, improve our offer and advice to governments
• Support the management of our partnership with a leading Cloud infrastructure and PaaS/SaaS provider (together with the Strategic Partnerships and Initiatives team) – collaborating on joint strategy and partnership governance, escalating challenges when needed.
• Shape and embody a positive culture that drives innovation and delivery. Play a key role in the broader community at TBI and will be expected to build strong working relationships

Person Specification
We are looking for an experienced candidate with:

• Relevant experience in management consulting, government advisory, or working for large-scale Cloud infrastructure providers
• Demonstrable experience designing or supporting digital transformation efforts in government, with a focus on Cloud infrastructure implementation
• Experience and understanding of government functional priorities and challenges in emerging economies, with experience in Africa, Eastern Europe, and/or Asia
• A strategic, entrepreneurial, and pragmatic view, and the ability to challenge the status-quo and develop plans for successful delivery of challenging, ambitious objectives
• Outstanding strategy and coordination skills - able to set strategic direction in ambiguous environments, juggle multiple projects at once and take a hands-on approach to achieve results
• A strong consulting toolkit, enabling you to explain complex topics in simple terms, develop polished client-facing deliverables, and helpful frameworks and tools to bring scale to your expert advice to teams
• Demonstrable experience in managing partnerships across public, social, and private sector organisations
• Strong communication and influencing skills, from executive office level through to technical level, is adept at speaking to senior leadership
• Adept at navigating ambiguous environments and is comfortable in a rapid growth environment and at managing up and beyond hierarchy
• Comfortable to travel about 20- 30% of the time to global locations

The following is also desirable:

• Experience engaging or working on public policy as an enabler of digital transformation (e.g. data sovereignty and privacy regulations)
• Language skills, such as French