Continuous Improvement Specialist at Sheer Logic

Do you have knowledge and experience of end to end logistics? Are you driven by improving customer experience? Have you worked with continuous improvement projects?
Then you might be the right candidate for the Continuous Improvement Specialist role, based in Mombasa. The focus is to drive continuous improvement and support performance management in the Area across customer experience.

Key Responsibilities

• Delivery of Projects impacting customer experience;
• Support customer experience teams with performance management tools;
• Receiving and deploy new processes and initiatives;
• Support customer experience to anchor and drive defined projects for Area Customer Experience across, Ocean and Logistics Services;
• Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes;
• Sustain deployment and maturity in the teams in coordination with Global Service Centre and Product owners;
• Identity current process and/or gaps and propose solutions to improve customer experience outcomes;
• Support teams with training and capability building; and
• Feed relevant stakeholders with requirements and feedback around our client’s E-Solutions.

Qualifications

• Bachelors Degree in a business-related field;
• At least 3 years of experience in continuous improvement role within logistics and services industry;
• Excellent understanding and focus on Customer Experience;
• Highly structured and analytical;
• Process improvement & Project Management skills;
• Understanding E2E Business Landscape and Operational Excellence / Lean experience is beneficial;
• Strong influencing skills;
• Knowledge of Power BI
• Result driven combined with the ability to achieve results through people;
• “Digital driven” with focus on customer solutions; and
• Strong capabilities to articulate value of different E-Solutions.