Country Operations Manager at British Council

Role Purpose

• The purpose of this role is to ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards in Ghana, Senegal and Sierra Leone. This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery expected to guide and coach team members to meet operations and service delivery standards.

Role-specific knowledge and experience:

The main essential knowledge and experience points that we are looking for you to evidence are:

• Relevant experience of overseeing the production of goods/provision of services
• Experience of planning and delivery in a fast-paced operational environment at a management level
• Experience managing small teams or demonstrating management potential
• Experience of delivery change and ensuring that new ways of working are embedded