CRM Developer at Vodafone Ghana

Role Purpose

The CRM Developer shall work directly with the Developer Specialists and be responsible for the configuration and scripting of the CRM environment, workflow, and business services. This person will be responsible for managing the full life cycle development to customize and enhance the CRM Application including detailed design, configuration, documentation, testing, and deployment.

Job Responsibility

• Identify business and technical needs to provide the necessary tactical/ strategic steps to evolve the CRM solutions 
• Responsible for monitoring and resolving production support incidents on the CRM within SLA and providing timely updates to business on incidents being worked on.
• Provide technical assistance/training to staff as needed 
• Ensure solid support documentation is available on functional requirements, design, and testing to ensure quality output that meets stated business 
• Ensure change and Incident Management Policies are adhered to and assist in Testing and Deployment of the CRM Application 
• Utilize experience in CRM systems development and technical architecture to: 
  • Develop, technical design, configure and component test VFGH CRM solution and custom applications like Sentinel
  • Configure and develop according to approved application design documents and in accordance with Vodafone Group CRM Centre of Experience Standard, scripting and development standards and processes.
  • Create and execute Unit Test scripts.

Professional / Technical Skills

• Solid technological background, with qualification in Computer Science, Telecommunications or equivalent.
• Must have Application Support experience and strong problem-solving abilities.
• Must possess strong knowledge of end-to-end business and IT processes related to Siebel and other CRM applications.
• Demonstrate a strong understanding of client/server architecture on-prem, SaaS, PaaS, and IaaS Architectures.
• At least 2 years’ experience of supporting and developing  Applications 
• Technical hands-on experience coding and providing technical design architecture for one or more of the following technologies: 
• -PHP/Java/React Native/Node JS
• -CSS/JavaScript/HTML5 frameworks (jQuery, Bootstrap, etc)
• -Relational databases Oracle MSQL and SQL Server, MongoDB.
• -Working knowledge of XML, XQuery, and SQL IT Certifications.