Customer and Application Manager at Sandvik

Responsibilities:

Business Growth and Development

• Ensure overall support and drive common practice and generate relevant processes for ‘must win’ major projects. Specifically, you would be required to:
• Create and execute Customer testing to develop contract/sales opportunities
• Conduct Competitor Analysis and identify/implement needed actions
• Manage Contract Development to Contract Signature in conjunction with Business Line Management
• Identify, Analyze and Drive resolution of customer issues
• Develop way of working with Distributor/other Country network for major projects, using account management standards to ensure increased account revenue volume and growth

Financials

• Responsible for achievement of budgeted revenue and GP.
• Responsible for working with assigned customers to maintain (days sales outstanding – invoicing) company target.
• Ensures customers are compliant with Sandvik Mining and Rock Technology terms and conditions of sale.

Personal Leadership

• Ensure that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
• Take responsibility for personal development and enhancement of skills.
• Proactively ensures community involvement within the area of responsibility.

Technical Expertise

• Stays current with industry developments, competitive offerings and issues affecting sales and customers.
• Occasionally participate in technical studies, demonstrations or field tests.

Environmental Health and Safety

• Comply with Sandvik Mining and Rock Technology safety policies and applicable government, customer or industry regulations or requirements.
• Identify and report any unsafe work habits.
• Strive to find safer ways for customers to work with Sandvik products.
• Ensure team reports are working in a safe manner and following Company Policies and Guidelines.

Qualifications

• You should be a results-oriented individual with relevant Consultative and Analytical skills.
• A Degree-qualified Engineer or possession of appropriateTrade background with equivalent Technical and Business experience.
• Exposure to international markets and strong cross-cultural awareness, particularly in remote challenging environments, is desirable.
• French language skills would be highly regarded.
• Competency in LEANSix Sigma methodology will be added advantage.
• You should possess highly developed interpersonal skills to conceptualize customer application processes in order to advise on equipment and other product needs.