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  • Posted: Jun 2, 2023
    Deadline: Not specified
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    Careers in Ghana (CIG) is a global executive search and international recruitment company recruiting talents in a range of sectors and skill functions at the graduate and non graduate.
    Read more about this company

     

    Customer Care Agent (English & Swahili)

    About The Job

    Duties And Responsibilities:

    • Ensure excellent use of spelling and grammar is maintained in all tasks
    • Manage the quality of your work in line with the client’s policies and procedures
    • Manage and complete a set number of tickets/tasks per day to meet productivity expectations
    • Support and work with colleagues while building a collaborative team culture
    • Proactively highlight areas of improvement and escalate through the appropriate channels to ensure timely resolution of any issues
    • Bring a proactive approach to team meetings and ensure the promotion of best practice and knowledge sharing
    • Takes charge of the customers request: actively listens to the customer (or discovers his or her request)
    • Provides the most appropriate solution to the customers request

    Required Qualifications & Experience:

    • Fluency in Swahili is essential

    Fluency in written and spoken English is Essential:

    • Strong analytical and organizational skills
    • Ability to solve problems and make decisions quickly
    • Excellent work ethic and ability to work with minimal supervision
    • Intermediate I.T. skills with the ability to quickly learn new tools
    • Experience in content writing or data entry is an advantage

    Method of Application

    Interested and qualified? Go to Careers In Ghana on careersinghana.zohorecruit.com to apply

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