Customer Care Agent (English & Swahili) at Careers In Ghana

About The Job

Duties And Responsibilities:

• Ensure excellent use of spelling and grammar is maintained in all tasks
• Manage the quality of your work in line with the client’s policies and procedures
• Manage and complete a set number of tickets/tasks per day to meet productivity expectations
• Support and work with colleagues while building a collaborative team culture
• Proactively highlight areas of improvement and escalate through the appropriate channels to ensure timely resolution of any issues
• Bring a proactive approach to team meetings and ensure the promotion of best practice and knowledge sharing
• Takes charge of the customers request: actively listens to the customer (or discovers his or her request)
• Provides the most appropriate solution to the customers request

Required Qualifications & Experience:

• Fluency in Swahili is essential

Fluency in written and spoken English is Essential:

• Strong analytical and organizational skills
• Ability to solve problems and make decisions quickly
• Excellent work ethic and ability to work with minimal supervision
• Intermediate I.T. skills with the ability to quickly learn new tools
• Experience in content writing or data entry is an advantage