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  • Posted: Jul 4, 2019
    Deadline: Not specified
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  • GIG Logistics is Nigerias leading Logistic Company with clearly defined market path, committed to providing cost effective and timed delivery Logistic Solutions that offers complete flexibility to our customers. Our top tier solutions incudes freight forwarding, ecommerce logistics and express courier delivery and we have a reputation for professionalism,...
    Read more about this company

     

    Customer Service Agent

    Job Description:

    • Provide guidance to walk-in customers on product and service offerings
    • Educate customers and potential customers with information on SLA and delivery timelines
    • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
    • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
    • Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
    • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
    • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
    • Promote and cross-sell company’s products.
    • Ensuring proper documentation and safety of all parcels sent and received.
    • Ensure strict compliance to scanning process and procedures

    Requirement

    • .Young, personable graduates with minimum of HND degree from a government recognised tertiary institution.

     

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    Method of Application

    Send CV to [email protected] using JOB ROLE/PREFERRED LOCATION as subject of mail e.g CUSTOMER SERVICE AGENT/KUMASI).

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