Customer Service Representative at getINNOtized GmbH

Brief Description:

• The Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
• The customer service representative will be the client’s primary point of contact with our company.

Responsibilities

• Manage all project-related incoming customer queries (mostly via email).
• Identify & assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate and valid information to customers.
• Handle customer complaints, provide solutions, and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to connect with customers.
• Obtain project knowledge to best assist our customers.

Requirements and skills

• Degree in any related field
• 1-3 years relevant experience
• Proven customer support experience.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and use time effectively.
• Willingness to learn new skills
• Communication, writing and active listening.
• Problem solving and technical knowledge.