Customer Service Representative at Schweitzer Engineering Laboratories

Job Description

• Provide world-class customer care to both internal and external customers.
• Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
• Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
• Complete and pass required customer service certifications.
• Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.  
• Assist with customer feedback tracking and driving to customer satisfaction.
• Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
• Understand. Create. Simplify.
• Other duties as assigned (may include office administration and other support duties dependent on region/department).

Requirement/Skills

• Minimum 1 year of customer service experience
• Associate's degree or related business experience
• Strong computer skills
• Ability to learn concepts and technical details of products
• Strong writing, proofreading, documentation, and communication skills
• Ability to learn new skills and assume new responsibilities
• Ability to work cooperatively in a team environment
• Background check results satisfactory to SEL
• Negative drug test result(s)
• Ability to write and speak English coherently
• ERP or CRM tools experience
• Experience in technical sales environment
• Bilingual