Customer Service/Shop Assistant at Junzar

YOUR OPPORTUNITY
To bring the in-store customer experience to the next level with flawless service that dazzles . You will seek out and leverage opportunities to enhance sales and increase growth .

How you will contribute

• To develop and maintain good product knowledge and provide excellent customer service
• An understanding of current products , trends and collections and ensuring that customers are informed and aware
• To replenish stock and maintain high standards of merchandise and product presentation
• Handling customer complaints, seeking assistance where necessary , ensuring issues are resolved to the satisfaction of the customer and the company
• Keep up to date with customer requirements and operating procedures
• Be aware of daily sales targets and performance against them . Use appropriate sales techniques to ensure they are met
• To ensure that all procedures and policies are understood . To carry out work according to those standards.
• Personal appearance and presentation must be strictly in line with company standards
• Adheres to Security and Health and Safety regulations
• Opening & closing the Store according the needs of the business, in line with Company security rules
• To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Shop Assistant role

Required Skills or Experience

• Previous experience in a similar role
• Experience in a customer service role with face-to-face customer contact
• Ability to adapt to frequent change and a high pressure environment
• Ability to initiate contact and communication
• Motivated by being a team player with a common goal
• Excellent communication and interpersonal skills with the ability to build and maintain relationships
• Able to work in fast paced environments
• A strong team player and considerate of colleagues
• Ability to speak fluently in English and a second LOCAL language is highly preferable / advantageous