Customer Services Advisor at British Council

Job Description

• Handling and supervision of all enquiries related to British Council activity in Ghana.
• To work as a member of a team of Customer Service Advisors, on a rota basis, to ensure that the operator and front desk is covered during working hours
• Update and place announcements and advertisements on the notice boards ensuring information remain up-to-date
• Apply active listening with customers and use the information gained to improve relationships ensuring appropriate information is shared across the organization
• To build a strong relationship with parents and young learners and become the focal point for young learners within the Customer Service team.

Requirements

• A degree level education, professional qualification in a related field would be an advantage
• Experience handling customers and enquiries in a service environment and providing service within quality standards.
• Highly organized and deadline-oriented abilities
• Experience in managing/supervising a group of people to achieve a specific purpose
• High level of accuracy and attention to detail.